Last post on Oct 29, 2013 at 12:14 PM
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Toyota, Automotive News
#16255 of 16309 Re: . [ateixeira]
Apr 22, 2013 (7:41 pm)
He was concerned with mileage and range - which was now unknown. Not a cool fault, I guess even perfect Toyolex can have issues (sometimes some interesting complaints on their fb page too)
Apr 23, 2013 (7:53 am)
It killed Audi.
They're back from the dead now, probably starting the resurrection with the 1997 Audi A4.
Apr 23, 2013 (7:57 am)
No car is fault-free, a buyer who expects that is naive at best. They're more durable than average, though, that's for sure. CR tested a 10 year old Prius and it ran like new.
With 3 million of those on the road I'm sure plenty of 'em will break, though. Law of Large Numbers.
The problem could be the expectation created for a car to be perfect. No such thing.
Have you ever been a passenger in a car, where the owner says their car is fine, yet you notice 3-4 things wrong with it? Happens to me all the time. I get out and say "BTW you have a rattle in the cargo area and the left rear wheel bearing is noisy and your alignment is off".
#16258 of 16309 Re: . [ateixeira]
Apr 23, 2013 (8:01 am)
Found it, 10+ years and over 200,000 miles:
Mileage did drop from 44mpg to "just" 42mpg.
With a car that age, how it was taken care of is probably the biggest single factor. My sister-in-law trashes cars, they don't last 60k. I wouldn't buy a used care from her no matter the miles.
#16259 of 16309 Re: . [ateixeira]
Apr 23, 2013 (9:23 am)
I think only car nuts expect perfection. I've taken my car in for an odd noise (my theory is expanding plastic), and they look at me like I am crazy, and I think now run and hide when they see me coming. Still, cluster failure is uncool. I wonder if they could get a goodwill replacement or at least price break on the repair.
Apr 23, 2013 (10:08 am)
You said MY07 IIRC, so that's 7 years or so now. Wonder if it would be part of the emissions system (covered for 10 years) since it coaches your driving? Probably not.
Standard warranty is 3/36 so more than double the length. I think a price break is the most he can hope for.
Else why would they sell extended warranties? For peanuts, too. I shopped for the Sienna and they were under $800 for a 7/100 B2B warranty. I actually did not get it. Most of the complaints were for run-flat tires and my model doesn't have them.
Here's the funny thing - go price a similar warranty on a Hyundai. They cost a fortune, even with the factory powertrain warranty.
It's all about market pricing. The public sees Toyotas as bullet proof, hence the warranty is uber cheap.
#16261 of 16309 Re: . [ateixeira]
Apr 23, 2013 (1:45 pm)
Could have been built through what, maybe June of 07, so it might not even be 6 yet.
It's a city owned car - not my friend's personal car (he has a Prius C which he loves and hates), so they will probably pay 2x retail to fix it.
I paid ~$2500 for 4 years extra warranty when I bought my E55. I came out ahead in the end.
Apr 23, 2013 (3:13 pm)
I haven't spent a dime on repairs (rodents ate some wiring but that doesn't count, would not have been covered). I would have had a year left but she's solid, so I think I made the right call.
Wife has one on the Forester but hasn't used it. We usually sell at 99,000 miles with warranty left, buyers love that. I paid with Chase Subaru rewards so $0 out of pocket.
City fleet and it's not retired yet? I bet that ends up at auction dirt cheap.
#16263 of 16309 Re: . [ateixeira]
Apr 23, 2013 (6:19 pm)
I am sure the city will do whatever is least efficient, the "it's not my money" line of thought.
My mother bought an extended warranty on her Camry, I told her she probably will never use it, but she still had bad memories of a troublesome Taurus I guess. It didn't cost much.
#16264 of 16309 Re: . [ateixeira]
Apr 23, 2013 (6:27 pm)
I know some dealers make a killing off of overpriced extended warranties. But I wonder if Toyota may not be smarter - I'd think it's easier to sell an extended warranty closer to a grand than two grand? It's not just profit margin, but also turns. If a Toyota dealer sells three times more $1K warranties than another brand dealer does at $2K, the Toyota dealer probably ends up better off at the end of the year. If the Toyota dealer sells only twice as many, financially I guess it's a break even if warranty actual dealer cost is similar. But, if a customer has a problem covered under one of those warranties and the dealer treats them right, there is likely some customer satisfaction and goodwill gained also that might affect a future purchase decision. I'd think all of this adds to the Toyota quality perception?