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SUVs Jeep Wrangler Jeep Wrangler Maintenance and Repair Questions (1997 - 2006)
1671 messages, Last post on Dec 02, 2009 at 9:42 AM
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Since most of the people posting on the other Jeep Wrangler discussion aren't having problems I thought that it would be more appropriate to start a new topic. Quick recap on my probems...water leaks through the doors/windshield gaskets into the floorboards when it rains or I wash my Jeep. The soft half doors have already been replaced, but it did not stop the leaking. I have a return appointment next week to replace the gasket/seal around the windshield. Unfortunately, the top of the drivers side door still leaks so this probably won't fix water coming in there. I have pulled up the carpet on the drivers side and rust spots are already forming on the floorboard. I really hate having to deal with this because I love everything else about this Jeep. If I find a solution, I will let you guy's know ASAP. -Rob
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Replying to: 06tj4banger (Nov 23, 2005 7:01 am) Has been to two different dealerships for a total of three times. All the seals have been replaced around the doors and windshield and the full metal doors have been realigned by the dealership's body shop twice. Still leaking. The water pours in at the top of the doors (both passenger and driver's side) and pools on the floor, soaking the carpeting.  I cover the Sport with a tarp when it rains. The sales mgr. at the dealership where I bought the Sport said it was unacceptable that this was happening and said he would take care of it -- that was two weeks ago. The "official" statement from Chrysler is that there is nothing they can -- or will -- do at this point. It's my problem they said. And they also said that Wranglers are designed to leak.  This car is a lemon  plain and simple. I love it, but it is going to be trashed from water damage. It is unacceptable that this brand new Sport, with only 3300 miles on it has such a major structural problem and that Chrysler will not do something about it. Wranglers are covered by a bumper-to-bumper warranty. The bottom line is that when two different dealerships tried to fix this water leaking problem, they admitted that there was a problem and that it was not "normal" that this was happening. If it truly was a design characteristic, and the car was designed to leak, they would have never tried to fix it in the first place. In my opinion, this is a breach of warranty situation, which is what I am checking into now. I do not believe that the Lemon Law is the way to go, as it is time consuming -- not to mention that Chrysler will not admit that there is a problem to begin with -- and, while we do the Lemon Law thing, our Jeeps are still leaking... 
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Replying to: njbamadogz (Nov 28, 2005 5:29 pm) -Rob
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Replying to: 06tj4banger (Nov 29, 2005 6:10 am) Someone screwed up somewhere. Chrysler caught the mistake and remedied it (that's why all the 2005 & 2006 Wranglers do not leak, only some) and hoped that the people who bought the leaking Wranglers would complain a little bit, kick up a little dust, then go away. If convertible Sebrings were leaking, they couldn't ignore it, because owners could not pull them apart and dry them out. If they were leaking, the cars would be trashed, one, two, three. Taking out carpeting and removing drain plugs can easily be done in a Wrangler. It just so happens that Wranglers can be dismantled -- and are meant to be taken apart, which works to Chrysler's advantage in this case. They can ignore leaking Wranglers, because, given the fact they are rough and ready vehicles, the party line could be that they are "designed" that way, are "supposed" to leak and what the cars are doing is not unusual. So what's you next step? No word from the dealership where I bought the Sport. I am not holding my breath waiting for the sales mgr. to get back to me at this point. I think he was initially surprised and concerned and told me he would fix the problem, but when he looked into it was told by Chrysler to ignore the situation and not return my calls. (It's been two weeks since our conversation and I have called him three times with no response.) |
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Replying to: njbamadogz (Nov 29, 2005 3:42 pm) This is by no means any sort of permanent solution. I agree that it should be fixed permanently. Unfortunately, I have yet to find a good solution in my 4 years of owning the vehicle. Your guesses are as good as mine, and I sure don't like it looking as though I closed groceries in my door whenever it rains outside, but for now, it seems to be doing the trick. |
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Replying to: njbamadogz (Nov 29, 2005 3:42 pm)
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06tj4banger and njbamadogz...I'm really sorry to read of the leaking Wrangler problems you're both experiencing. Have either of you written letters to DMC? I have no experience dealing with DMC but I have had success using letters to rectify problems with a Chevy dealer and a Toyota Sienna. I had on-going service repair issues with a Chevy dealership and product design/failure issue with my Toyota. The problems were serious enough for me to feel I was getting the shaft after spending so much money as we do on new vehicles. I've worked for many years in technical customer support for computers, electronics, and software. In those years, I found written letters just seem to hit managers and get quicker, higher-quality responses than phone complaints. If you haven't written a letter, try it. Call the DMC customer support phone line and ask for the contact name and address to which you can send a letter of complaint. Stay completely calm, business-like, professional, and to the point. The customer support representative may be happy to hear they won't have to deal with you on that spot immediately and may get talkative while they look up the contact address. During that time, try to get a name of a director or vice-president of the product quality division. You may have to research a little on the DMC corporate website to find directors' names but I think you'd be in the right to send copies of what you write to those individuals as well...be sure your letters state you're copying that letter to those "higher ups" so they know you've started, yet, another paper trail that may lead a senior manager back to them if they don't act. In writing the letter, stick to facts and you should clearly state your emotional dissatisfaction with their product but that you honestly wish to continue patronizing their products if they can find a way to rectify their mistake. You can throw a little jab in about them reluctantly forcing your hand to look at competitor's products (especially if you name-drop Toyota...they're very scared of them). Forgive me if you've already been down this path. I honestly feel a written letter(s) to the corporate mothership will get you much farther and ironically, faster than phone calls to the corporate customer support line and face-to-face with dealerships. I wish you both luck.
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Replying to: jimlw2 (Nov 30, 2005 11:09 am) Thanks for the info. I have had very few experiences with dealing with companies at a national level, but they all say the same...they let the local people decide and if they say no then you are out of luck. -Rob |
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Replying to: 06tj4banger (Nov 30, 2005 7:59 am) They ordered a replacement window for the drivers side from another dealership. They were hoping to get it from a another dealership because soft half doors are on national back order and it could take several weeks to get one in. I don't believe it's the soft half door because this is the third attempt at a door...it has to be the steel half door. You have to pull on the door hard and try to jerk it out of the steel door section...I think something is wrong with the inside of the steel door where the rods from the soft half are supposed to fit into it. So, while I wait for the door, I am going to get some sealant from the hardware store and put it on the front and top of the soft half door and put it back on after it dries to see if that makes a difference. -Rob
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