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Coupes & Convertibles Pontiac Solstice Pontiac Solstice vs 2006 Mazda MX-5 Miata
376 messages, Last post on Jan 17, 2008 at 3:20 PM
You are in the Pontiac Solstice Forum. Your Host is claires
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Replying to: logic1 (Jan 11, 2006 1:00 pm)
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Replying to: pao (Jan 12, 2006 5:17 am) Whenever you have time. sorry to hear about the troubles with the new MX5..and that even Mazda service techs dont know what they are looking at sometimes.....or the parts ordering system makes mistakes too My Mazda repair experience was equally bad. The workers actually broke (and did not bother to fix until I came back) the latches that hold the panel cover under the steering wheel while addressing software glitches. They also told me the car was fixed and had me come in, only to discover no one had looked at it yet. isnt Mazda North America..part of Ford????..when you go to the ford website...is shows them as part of their "family brands? Ford is Mazda's largest shareholder and has, I believe, two seats on the Mazda board of directors.
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Replying to: pao (Jan 12, 2006 5:17 am) |
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Got the car back this morning, seems like the problem is fixed...I'll keep my eye on it to make sure...The drive home from the dealership reminded me why I bought this car...I really do love it!
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Replying to: logic1 (Jan 12, 2006 6:41 am) Courtesy Transportation To enhance your ownership experience, we and our participating dealers are proud to offer Courtesy Transportation, a customer support program for new vehicles. The Courtesy Transportation program is offered to customers in conjunction with the Bumper-to-Bumper coverage provided by the New Vehicle Limited Warranty. Several transportation options are available when warranty repairs are required. This will reduce your inconvenience during warranty repairs. Scheduling Service Appointments When your vehicle requires warranty service, you should contact your dealer and request an appointment. By scheduling a service appointment and advising your service consultant of your transportation needs, your dealer can help minimize your inconvenience. If your vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety-related. If it is, please call your dealership, let them know this, and ask for instructions. If the dealer requests that you simply drop the vehicle off for service, you are urged to do so as early in the work day as possible to allow for the same day repair. Transportation Options Warranty service can generally be completed while you wait. However, if you are unable to wait, GM helps to minimize your inconvenience by providing several transportation options. Depending on the circumstances, your dealer can offer you one of the following: Shuttle Service Participating dealers can provide you with shuttle service to get you to your destination with minimal interruption of your daily schedule. This includes one-way or round trip shuttle service to a destination up to 10 miles (16 km) from the dealership. Public Transportation or Fuel Reimbursement If your vehicle requires overnight warranty repairs, reimbursement of public transportation expenses may be available, for up to a maximum of five days. In addition, should you arrange transportation through a friend or relative, reimbursement for reasonable fuel expenses may be available, up to a five-day maximum. Claim amounts should reflect actual costs and be supported by original receipts. Courtesy Rental Vehicle Your dealer may arrange to provide you with a courtesy rental vehicle or reimburse you for a rental vehicle that you obtain if your vehicle is kept for a warranty repair. Reimbursement will be limited to a maximum amount per day and must be supported by receipts. This requires that you sign and complete a rental agreement and meet state, local and rental vehicle provider requirements. Requirements vary and may include minimum age requirements, insurance coverage, credit card, etc. You are responsible for fuel usage charges and may also be responsible for taxes, levies, usage fees, excessive mileage or rental usage beyond the completion of the repair. Generally it is not possible to provide a like-vehicle as a courtesy rental. Additional Program Information Courtesy Transportation is available during the Bumper-to-Bumper warranty coverage period, but it is not part of the New Vehicle Limited Warranty. A separate booklet entitled Warranty and Owner Assistance Information furnished with each new vehicle provides detailed warranty coverage information. Courtesy Transportation is available only at participating dealers and all program options, such as shuttle service, may not be available at every dealer. Please contact your dealer for specific information about availability. All Courtesy Transportation arrangements will be administered by appropriate dealer personnel. Canadian Vehicles: For warranty repairs during the Complete Vehicle Coverage period of the General Motors of Canada New Vehicle Limited Warranty, alternative transportation may be available under the Courtesy Transportation Program. Please consult your dealer for details. General Motors reserves the right to unilaterally modify, change or discontinue Courtesy Transportation at any time and to resolve all questions of claim eligibility pursuant to the terms and conditions described herein at its sole discretion.
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Replying to: cargeek1 (Jan 12, 2006 8:47 am) |
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Replying to: pao (Jan 12, 2006 8:49 am) To enhance your ownership experience, we and our participating dealers are proud to offer Courtesy Transportation, a customer support program for new vehicles. The Courtesy Transportation program is offered to customers in conjunction with the Bumper-to-Bumper coverage provided by the New Vehicle Limited Warranty. Several transportation options are available when warranty repairs are required. This will reduce your inconvenience during warranty repairs. Thanks. The claim above to the contrary, Solstice owners will enjoy the same courtesy car privileges as the Miata owner.
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Replying to: logic1 (Jan 12, 2006 9:06 am) How does one determine if your dealer is a PARTICIPATING dealer? Are all Solstice dealers automatically a 'participating' dealer?
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Replying to: rorr (Jan 12, 2006 1:15 pm) That would be a violation of the Magnusnon Moss Act. A dealer would only be bound by the language if it expressly agreed to do so. However, as the language binds GM, meaning GM will pay for the loaner if the repairs are covered under warranty, I cannot imagine any circumstance where a Pontiac dealer will refuse to co-operate. |
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My point was the hassle factor was zero at Mazda, while at GM it's a pain. I've experienced the rental reimbursment with GM very recently when my Avalanche was in for service. The dealership did offer to reimburse me, but only after I pressed the issue. The reimbursment took a week because they told me they only cut checks once a week. Then I had to go to the bank and deposit the check. Which was another hassle so the check sat in my car for another few days until I could make it to the bank. Then the bank holds the check for 4 days until it cleared (Which I don't blame them for, I wouldn't trust a check from a GM dealer either...Just kidding...that's a joke! ) so all in all it took me about 2.5 weeks to get my rental reimbursment. At Mazda, I got a voucher from the dealer, their rental car partner came and picked me up, my rental contract was already filled out, I suspect the dealer had given them all my info. I signed the contract and was on my way. EASY...EASY...EASY...no money out of my pocket at all. As opposed to GM where it was a real pain in the ass!
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