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Pickups Chevrolet Silverado & GMC Sierra 2007 Chevrolet Silverado and GMC Sierra - First Impressions
707 messages, Last post on Mar 04, 2008 at 11:34 AM
You are in the Chevrolet Silverado & GMC Sierra Forum. Your Host is kcram
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amount of problems as skytop1 with my at that time brand new Silverado. I had feathering of the tires at 300 miles. Vibrations from 45-60. Truck sat level with no slope like most pickups. Chunks of rubber started falling off the tires. Rear quarter windows made excessive wind noise at freeway speeds. You could literally push the windows 1/4" open when it was in the locked position. Doors would take an excessive amount of force to close. Primer showed through the paint on the quarter panels. Orange peel all over the truck. Water dripped from the condensor onto the O2 sensor. The bed used to shudder going over speed bumps. When I approached the service manager I got the usual shrug and was told that's how they are. So basically I was somewhat in the same dilema that skytop1 is in with the dealer being no help at all. Trade the truck? I had just done that with a month old '99 for a '00. Fortunate for me I had this forum to question the things I was told by the service manager. I also bought the factory manuals, sent a fax to the VP as this was a huge company with seven dealerships Chevy, Mazda, Volvo, Ford, Buick, GMC well you get the picture. The VP had called the GM of the dealership regarding the issues that I had and asked him to resolve it. Lucky me. After a year and a service folder 2" thick. The issues were finally resolved. Why didn't I dump the truck prior? Well I had about $10K of mods in it. Yeah stupid me. The resolutions? The vibration was finally resolved via a TSB from the factory. Apparently a new rack and pinion was needed which could be welded to the frame to eliminate the front end vibrations. Course by then I had gone through 4 sets of General Tires which was under recall (just so happened) and a last set of Michelin LTX M/S which vibrated worse than the Generals cause the tire changer forgot a 2 oz weight in the tire when mounting it. The truck was sent to a shop to be repainted and wet sanded to remove the orange peel. Nice work by the shop. The rear windows was also replaced under a TSB stating the new windows were being sent at the older ones had a defect in the latch. The welds on the door hinges had to be broken and rewelded as GM thought that buy saving on bolts and welding the hinges would cost them less money. A shield had to be fabricated and welded on to protect the O2 sensor from the drips. The rear springs had collapsed causing the truck to sit level and had to be replaced. I had installed velvet ride shackels and helper springs to eliminate the shudder over speed bumps. The service manager and my service writer couldn't believe the problems with the truck. When I had requested buyback from Chevy just to see what they would offer, the GM rep called my service advisor regarding my truck and was told that my file was over 2" thick. The rep offered me 7/100 Major Guard extended warranty no deductible which was worth close to $2700 at the time. Course I accepted and lucky me since my a/c went kaput at 37000 miles and my rack started to leak at 40K. I ended up keeping the truck for 5 years and it was a real topic of conversation with two of my friends who own independent shops. During my period of working with the dealership, I had tipped the service writer a $50 here and there and $200 for Christmas as I knew who needed who. Soooo...skytop1 I feel your pain. I also understand your frustration. If you truly feel that your truck is a POS you really should consider buyback through the BBB if you qualify. If not trade it on a Ford Harley Davidson as that truck rocks. Life is short. And its getting shorter with the stress the truck is causing you. Posting negative comments about trucks that people recently bought and are happy with will not get you any sympathy. More so posting the same thing over and over. Well I'm sure you have found that out. Good luck!!
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Replying to: obyone (Sep 02, 2007 9:59 pm) Thanks for the post. Yes, I have outfitted the truck with much improvement including a $2K ARE cap. It took quite a bit of frustration before I decided to go the route you suggested. I am in the final stages now. I only hope that people contemplating purchase of a GMC hear both sides of the Denali story. Most people are in the honeymoon stage when they take delivery and are not prone to make any complaints since it would infer a poor purchase decision on their part. People can read these posts, do their own due dillegence, and then make a more educated decision. User reviews are valuable resources available to all now and should not be overlooked. Sorry to read about your lengthy difficulties with your GM truck. Regards/ |
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Replying to: skytop1 (Sep 02, 2007 5:40 pm) |
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Replying to: 12ozcurls (Sep 03, 2007 1:51 pm) If your feelings are hurt because I said something about GM that just doesn't make you feel all warm and fuzzy inside, I regret it. It is not my intention to hurt any one's feelings but rather to disseminate on these boards the frustrating madening treatment I am receiving at the hands of GM service. Oh yes, to correct you....I did not have a bad experience at one GM dealership. I was directed by GM to go to two dealerships and I went to an additional two for a total of FOUR dealerships. My experience was virtually the same at all FOUR dealers. As far as my new Denali and its computer systems are concerned, the service people are simply not trained, not equipped, not apprised of how the systems operate. Yes, I have a truck that is plagued with many, many defects. It has indeed proved itself to be the proverbial lemon. However, I made serious and many, many repeated earnest attempts to get the vehicle serviced and repaired. The results were uniformly unproductive. I was able to ask two of the techs that worked on my truck what the problem was with the 6 speed. Both told me they had no specific training on the computerized drive by wire adaptive learning, torque control transmission. They did not have a clue how it worked. The GM engineering department stated straight out that they acknowledge the probems but unfortunately have no repairs or fixes since the technology is too new for them and their people are unfamiliar with the operation of the computer operated transmission and computer operated A/C environmental systems. The simple fact is that GM is selling vehicles and they don't know how to repair them. The GM engineering department said, and I quote "we won't have a repair for at least 6 months and possibly longer." So please, don't even think that I had a problem with just one little 'ol GM dealer. I went to FOUR dealers. It is the entire GM vertically integrated system that is uniquely unprepared and unqualified to repair the Denali systems from the top engineers in Detroit on down to the dealer "service" techs. Maybe the low tech Chevys and standard Sierra can still be fixed by GM but that is clearly not the case with the '07-'08 Denalis. Those are the facts so please learn to live with it. |
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Replying to: skytop1 (Sep 03, 2007 4:24 pm) So... anyone out there have an honest and NEW first Impression?? Schlog 
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Replying to: schlog (Sep 03, 2007 6:34 pm) Too bad your entirely off base and still don't get it. You are without a clue, my friend. |
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Sky and schlog, agree to disagree and move on, please. kcram - Pickups Host |
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Move on is what I've tried to infer here. Tired of the same old grind every other post. It would be best for me to tune out and let the newbies to the forum give their views. Over and out. Schlog |
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Replying to: skytop1 (Sep 03, 2007 4:24 pm)
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Replying to: 12ozcurls (Sep 06, 2007 4:34 pm) For the record, I had a bad experience with a 1983 Z28 and didn't go back to GM until the new Silverado. So, at least I'm consistent in my inconsistency. Also keep in mind, this isn't Toyota's first rodeo. They started with the T100 (flop), then went to the older style Tundra (didn't set the truck world on fire, but better than T100), before arriving at the new one. It would be surprising if it wasn't a decent truck (which it is). 1offroader |
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