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Re: Help! First time this has ever happened to me [bagelguy]
by crestonave
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Aug 04, 2008 (3:01 am)
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Replying to: bagelguy (Aug 03, 2008 7:20 pm)
Have you spoken with the sales manager? Contacted Mercedes directly? Don't know if it will do you any good, but you could give it a shot. Did the seller actually sign the sales agreement? I had an experience where a salesman actually failed to sign an order - little trick which I failed to notice until later. Perhaps you could sue the dealership for breach of contract (not likely you'd pursue this course of action) or threaten to report them to the BBB.
Hope you get your deposit back in a reasonable amount of time.
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- #729 of 1048
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Re: Help! First time this has ever happened to me [bagelguy]
by ksoman
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Aug 04, 2008 (5:54 am)
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Replying to: bagelguy (Aug 03, 2008 7:20 pm)
I think you hit the jackpot.
You have a written deal that they cannot fulfill without taking a loss. They are trying to get out of it by telling you they can't honor it. Push as hard as it takes. They can arrange for a vehicle by swapping with other dealers and/or doing other kinds of tricks. Threaten to pull them before small courts or BBB or anything and everything you can do.
On the other hand, getting into a bad relationship with your dealer also means headache later on during regular service intervals etc.... even then, considering this is a lease, I'd say, go with all guns blazing, you have a written contract in hand.
ksso
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- #730 of 1048
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Re: [nevis]
by playamdx
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Aug 04, 2008 (5:44 pm)
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Replying to: nevis (Jul 23, 2008 10:41 pm)
hi nevis,
sorry for the delay in reply i was on vacation. i purchased the vehicle from mbz of pleasanton, but they assured me that they would not be offering this deal to anyone else and not refer anyone to them for this deal, thats just a heads up but good luck!
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- #731 of 1048
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Re: Help! First time this has ever happened to me [bagelguy]
by myerslaw
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Aug 04, 2008 (9:58 pm)
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Replying to: bagelguy (Aug 03, 2008 7:20 pm)
Bagelguy, I'd complain not only to BBB, but to whoever might (supposedly) regulate auto dealers in your State. In CA the DMV licenses salespeople and dealerships. And don't forget MB customer relations. I'd suggest the dealer give you an 09 since the 08s are "unavailable" -- and finally, most District Attorneys (at least here in CA) have funding for consumer fraud sorts of problems -- e.g. sham auto services -- and perhaps contact from a DA investigator would soften the dealership's heart. (However, don't tell the dealer you will contact law enforcement unless he changes -- you don't want to commit extortion and threatening police/DA contact actually constitutes that crime -- if you go that route, just make a report. And I sure wouldn't worry about future service relationships! There are plenty of dealerships willing to "inspect" things every 15K miles, add oil, and charge $500.
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- #732 of 1048
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Re: Help! First time this has ever happened to me [bagelguy]
by fusilli
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Aug 05, 2008 (7:49 am)
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Replying to: bagelguy (Aug 03, 2008 7:20 pm)
That is rotten. You must have recourse, as was said, because you have a written document with the terms spelled out. The following was the best I could do on an 08 E350 with no pkgs, and, frankly, after reading the posts here, I cannot get myself to sign on the dotted line at these prices (this was quoted to me by a dealership in the Southeast):
Lease = 33 months, 10k miles/yr, 0 down 729/mo + tax(based on local taxes)
Purchase = 72 months 817/mo 0 down
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- #733 of 1048
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Re: Help! First time this has ever happened to me [fusilli]
by crestonave
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Aug 05, 2008 (9:48 am)
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Replying to: fusilli (Aug 05, 2008 7:49 am)
Looks to me like Myerslaw offered some excellent avenues to pursue. I'm not an attorney, but it seems to me that just because you have a written contract doesn't mean the seller is going to fulfill his part of the deal. If he doesn't honor it you might have to go to court to enforce it, and that can cost you more than the deal is worth. Then again, perhaps small claims court could be an option.
Isn't this whole situation horrible? Buying a new car should be a pleasant experience. Behavior like this is what gives car salesmen a bad name.
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- #734 of 1048
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Re: Help! First time this has ever happened to me [crestonave]
by bagelguy
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Aug 05, 2008 (1:00 pm)
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Replying to: crestonave (Aug 05, 2008 9:48 am)
Thank you all for the support and guidance.
I called MB Corporate and they are looking into the matter although they told me that it's really a dealer issue.
I agree that it is a dealer issue but if MB allows it's dealers to operate this way doesn't it tarnish the brand?
I'll keep you updated. Thanks again!
John
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- #735 of 1048
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Re: Help! First time this has ever happened to me [bagelguy]
by 1985mb
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Aug 06, 2008 (6:48 am)
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Replying to: bagelguy (Aug 05, 2008 1:00 pm)
Be prepared for MBUSA to tell you each dealership is an independent franchise, and that they cannot or will not regulate/influence how they operate. I recommend you investigate other avenues in the meantime.
$0.02
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- #736 of 1048
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Thanks to Vchad
by qwert543
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Aug 06, 2008 (11:42 am)
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Just wanted to thank vchad for the heads up on the MB MVP program. Shows the real value of these boards.
My E class (leased in July prior to expiration of MVP program) stickered at close to $58K and my payment was around $400/month. Best lease rate I have seen for a car this expensive. 
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- #737 of 1048
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Re: Thanks to Vchad [qwert543]
by zipforia
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Aug 06, 2008 (1:39 pm)
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Replying to: qwert543 (Aug 06, 2008 11:42 am)
I'm also thinking of leasing the E-Class. Can you send me what your leasing plan is and the package you got? It sounds really good. You can just reply or msg me.
Z
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