Last post on Aug 24, 2012 at 9:24 PM
You are in the Hyundai Equus
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Hyundai Equus, Sedan
#156 of 162 Hyundai Equus Signature
Mar 10, 2011 (11:02 am)
I took delivery of my Hyundai Equus Signature on January 7 and signed the paperwork at my kitchen table. I am highly pleased with the driving experience. My wife has a S class mercedes and this compares well. I traded an E class Mercedes for the car and it is much better. I now have 2900 miles on it and it is averaging 23 miles per gallon. On one five hour trip over flat terrain I got 27.6 MPG. The car needs a power trunk lid. This is the best value for the money of any car that I have ever owned
#157 of 162 Headlight (DRL?) goes out when turn signal blinks?
May 04, 2011 (7:25 am)
Yesterday, I happened to be in my '08 Azera Ultimate with my father in his brand new 2011 Equus Ultimate following me and I noticed whenever he used the blinkers to change lanes, the corresponding headlight (assuming just DRL) would go out. Is that the expected/intended behavior? I thought it was kind of odd, but on second thought the fact is it would make the turn signal more apparent and just thought I would run it by everyone here.
By the way - driving his new Equus yesterday was indeed a treat. Although I'm not in the market to move up quite to the level of the reclining rear seat with refrigerator under my left elbow, I'm seriously considering going to a V6 Genesis next year. Hopefully all the lessons they have learned with the pre-delivery inspections and everything for the Equus will flow downhill to the other "high end" Hyundais!
His vehicle got a two-week shake-down by Hyundai/USA engineers between the time it arrived at the port and when they would make delivery of it, and I'm assuming they are going over everything with a fine-toothed comb to make certain everything is 100%.
By the way, even though he purchased from the same dealership, they are saying they don't owe me a payment for the referral because the salesman is different. Sounds kind of like the dealer's making more than his extra $4000 above MSRP to me, and they could hop off $100 or so. Has anyone else run into this situation? My father drove my Azera for a few weeks back about a year ago when he was first thinking about going "down" from his previous 5 Lexus LS4x0 series vehicles to the top-end Equus. Of course, it was nothing like what he's driving - just a proving point that there was a huge difference in where Hyundai was 10 years ago and where they are today. I asked at lunch yesterday and he did inform the salesman that I was the person that "hooked them up". As far as I know he's got the 2nd Equus sold in South Carolina, a beauty in the pearl-coat white with cashmere interior, as opposed to the previous silver one we both saw two months ago on the dealership lot.
#158 of 162 Re: Headlight (DRL?) goes out when turn signal blinks? [ratledge]
May 04, 2011 (7:40 am)
I would definitely ask this headlight/signal question to the group over at EquusOwners.com...
#161 of 162 Terrible Equus service
Aug 20, 2012 (4:50 pm)
Just got my Equus 8/17/12 (3 days ago). Traffic part of navigation was not working out the door. Called Sirius customer service, who told me they could not fix it, and that in 7-10 business days, someone would call me to address the issue! Next, I called the Equus service line. Was told by the first agent, Kristin, this was not Hyundai's problem, nothing they could do! I spoke to supervisor Mike, who told me basically the same thing. It's Monday, and I have not heard back from Hyundai or Sirius. I called Hyundai again, supervisor Maryanne said the same thing-not Hyundai's problem. Actually Maryanne spent more time making excuses for Sirius than anything. She told me I should wait to hear back from Sirius. When I pressed her on whether she thought Sirius' response to me of 7-10 business days to get a call back was reasonable, she told me she could not say, as she was not an expert in that product!
Terrible customer service. I expect Hyundai to stand behind their product, especially the Equus. Instead every person I spoke with has immediately passed the buck to Sirius and refused to help. I would expect them to replace the unit or lean heavily on Sirius to fix this timely. No such luck and no one at Hyundai seems to care.
#162 of 162 Re: Terrible Equus service [ladriver2]
Aug 24, 2012 (9:24 pm)
"Called Sirius customer service, who told me they could not fix it, and that in 7-10 business days, someone would call me to address the issue!"
Let me get this straight. So basically:
"Sorry, we don't feel like discussing your issue today. Don't call us. We'll call you, maybe in a week or two....
...Sure, you can speak with my supervisor but, FYI, he enjoys irritating Hyundai customers just as much as I do. So does his boss....
...In fact, our company really doesn't want Hyundai's business anymore. We're rich enough already."
Yeah ------------------- No. Keep trying though.