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Mazda5 Prices Paid and Buying Experience

1131 messages,  Last post on Nov 30, 2009 at 9:26 AM

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What is this discussion about? Mazda MAZDA5, Van

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#333 of 1131 Re: Stamford Mazda Negative Experience [takasumi] by audia8q Jun 14, 2006 (6:49 am)
it seems they have decided to not sell you the car. the risk of a bad survey seems to have exceeded your value as a sale.....perhaps you should try another dealer. Replies to this message: cellneuron (Jun 14, 2006 9:06 am) kw_da (Jun 14, 2006 9:52 am) audia8q (Jun 15, 2006 7:33 am) stamfordsad (Oct 25, 2006 6:16 am) ntron1 (Jun 14, 2006 2:49 pm)
#335 of 1131 Re: Stamford Mazda Negative Experience [pauld2] by cellneuron Jun 14, 2006 (9:06 am)
I think the policy is reasonable. Trading in a car from another dealer is risky if without the commitment from buyer.   As to the AC, I believe the problem is the AC itself, it's the location of the AC. The AC only work for the first row, it is difficult to cool down the third and second row. But I believe it is a designing problem, which can not be addressed by dealers.
#336 of 1131 Re: Stamford Mazda Negative Experience [pauld2] by kw_da Jun 14, 2006 (9:52 am)
All I can say is wow - I've been reading this thread with interest. I hope that all Mazda dealers are not like this one.   I think that it is good to post dealer experiences, good and bad - others can learn from them. I'm in the market for a Mazda5 and appreciate this forum for all the information.   How hard is it for a dealer to call another dealer and ask for a copy of an invoice to be faxed?   takasumi - why even bother with this dealer? - he doesn't appear to be straightforward with you. How can you trust him? He acts like he's doing you a favor to sell you a car.   As I recall (it was awhile ago), there are several customer satisfaction ratings. One relates to the buying experience, one relates to servicing, and there are several others. In any case, the indexes are different for each part of the dealership. When I was buying a car, I asked to see the indexes - the selling index wasn't as good as the service one. I ended up not buying a car from that dealer, but having it serviced there. My experience tracked the indexes.   David Replies to this message: audia8q (Jun 15, 2006 7:33 am) stamfordsad (Oct 25, 2006 6:16 am)
#337 of 1131 Re: Stamford Mazda Negative Experience [pauld2] by ntron1 Jun 14, 2006 (2:49 pm)
Wow,   First, there has been no TSB issued regarding the AC system. It appears to be functioning as designed with the majority of issues related to cabin volume vs. cooling capacity. This is a design issue that can not be addressed by the dealer until Mazda chooses to issue a TSB if they feel it is a real issue. Personally, my AC works fine but I can understand why some would feel it is weak.   Second, there may and I repeat may be an issue with the control head in the sutomatic climate control system. I have sent a message out but do not have an answer yet and frankly do not know if the issues are isolated and have not reached those responsible for the solutions. I do not have auto climate control so mine is fine.   Third, it is unfortunate that there appears to be a communication issue between buyers and sellers. From the outside, it looks like the buyer may have expected too much and the salesman was not as prepared as the buyer. A little more time and a little more patience from both parties may have served both of their interests.   Finally, the dealer does have the final say. they can choose to sell or not based on the ultimate value they will gain in the transaction. My father bought 8 cars from the same dealer and had every service done there. This was of great value to them therefor he had little trouble getting the dealers best price the first time. Dealers are in business to make a profit and are entitled to that. Buyers are trying to get the most value for their money and deserve nothing less. The unfortunate part is that neither party can apparently pick up the phone and conduct business like gentlemen and have to resort to public negotiation to try to prove they are not the bad guy. Perhaps the next post we will see is as simple as "We Made A Deal" or "We were unable to make it happen" without the finger pointing.   Cheers,   Peter C.
#339 of 1131 A note.... by kyfdx HOST Jun 14, 2006 (3:38 pm)
I've had to delete quite a few posts for violation of our forum rules...   So, if the thread seems to not make sense, that may be why...   Hopefully, all problems will be worked out in the end..   Regards, kyfdx Host-Prices Paid Forums
#340 of 1131 Re: Stamford Mazda Negative Experience [kw_da] by audia8q Jun 15, 2006 (7:33 am)
Replying to: kw_da (Jun 14, 2006 9:52 am) How hard is it for a dealer to call another dealer and ask for a copy of an invoice to be faxed.   Its not quite so simple...to the 'other dealer' the swap is a zero priority. many dealers, including myself, won't even take a swap call unless the other dealer needs the car 100%. Dealers also won't swap invoices and check availability until they determine that the other dealer has something they want in return, if not, no swap.....Dealers stock inventory for their dealerships not for other dealers to have a secondary lot to choose from.   often a dealer swap involves more negotiations (dealer to dealer)than the actual sale of the car.

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