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Mazda5 Owners Care & Maintenance

146 messages,  Last post on Nov 19, 2009 at 12:03 PM

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#51 of 146 Re: suspension squeaking [nissmazlover] by athenasius Jan 29, 2007 (12:43 pm)
Replying to: nissmazlover (Jan 29, 2007 12:18 pm) Yes I have the same issue. I had the bushings changed and it is okay for a bit then the cold returns and it is back. The big question is why do they do this when the bulletin says to change the whole arm(this is the exact same issue with the mazda3- http://www.finishlineperformance.com/mazda3/docs/0040.pdf). It is very unfortunate that we the drivers love the car but are let down by the service. Replies to this message: nissmazlover (Jan 29, 2007 1:52 pm) athenasius (Jan 30, 2007 12:32 pm) riproy (Jan 30, 2007 8:01 am)
#52 of 146 Dashboard Rattle/Tapping Impending Fix by nissmazlover Jan 29, 2007 (1:51 pm)
OK, so, regarding the hateful dashboard rattling/tapping, the service dealer explained that my dashboard is warped. I always noticed that on the top of my dashboard, near the windshield, there was a wave on the top portion of the shelf. Didn't think nothing much of it. Well, they looked at it and it seems as though, while they were poking and prodding, they made it a bit worse (the wave is larger and the tapping/rattling is now just a rattling since it's gotten more pronounced). Well, they said the rattle and tapping was coming from there and they have ordered a WHOLE NEW DASHBOARD for me and are installing it this week.   This sounds good and dandy, BUT the thing is that I am nervous that they won't do a proper job. I mean, it's a WHOLE DASHBOARD!!! Isn't this something that is built at the factory? Will they get all the cables connected right? Will all the lights on the gauges and various controls work properly like before? Will they make the dash fit properly and perfectly alligned? I'm very anal, and I worry about this. So, I'd like any advice I could receive from you guys. Should I let them do it? Or, should I live with this rattle for the rest of the car's life?
#53 of 146 Re: suspension squeaking [athenasius] by nissmazlover Jan 29, 2007 (1:52 pm)
Replying to: athenasius (Jan 29, 2007 12:43 pm) So, are you saying that the 3 has also experienced the same crunching sound coming from the suspension when cold? And that they have to replace the whole control arm and not just the bushings and sway bar? Replies to this message: athenasius (Jan 30, 2007 12:32 pm)
#54 of 146 Re: suspension squeaking [athenasius] by riproy Jan 30, 2007 (8:01 am)
Replying to: athenasius (Jan 29, 2007 12:43 pm) When the cold weather returned here a couple of weeks ago, the squeaking returned as well but it is only a chirp compared to what it was before. Mind you, it hasn't been as cold as when the first incidence occurred. I am waiting for a chance to take it in again. I hope that the proper repair can be done this time. I will have to read this service bulletin - thanks for the heads up about this.
#55 of 146 Re: suspension squeaking [nissmazlover] by athenasius Jan 30, 2007 (12:32 pm)
Replying to: nissmazlover (Jan 29, 2007 1:52 pm) This would appear to be the case. They are on the same platform. When I was talking to one dealership when this was first brought to their attention he said ‘ya’ we figured it would happen to the 5 as well. Head office told them to the do the cheap fix first to see if it would appease the owner. It seems as though they were hoping the extra weight would make a difference to the bushing – guess it didn’t. I personally was not impressed with the job and have found that dealerships do not really care when they do repairs as they are paid the same if they do a proper job with due diligence or if they do it as fast as they can. So I have just decided to live with the squeak it only lasts until the suspension is warmed up(for me I just use it to remind me to take it easy as things are not warmed up).
#56 of 146 OK, so my dashboard was replaced... by nissmazlover Feb 06, 2007 (11:52 am)
and, overall, I guess, they did an OK job in putting it back together. Mind you, though, the annoying "tapping/popping" sound is still there. They put the dash back together, but now there is a seem that wasn't there before. Right on top of the dashboard, behind the hump in the middle that houses the radio and everything else, towards the right side, there is a perfectly straight line/seem that runs vertically from the part of the dash that houses the defroster to the back of the hump that houses the radio. Do any of you out there have that line, perhaps in your '07's? Please advise.   Also, something that has me annoyed, is the fact that the glove box door no longer goes down smoothly. Before, it was dampened and when you opened it, it went down semi-smoothly and definitely not with a clunk. It was smooth. Now, though, it just PLOPS down with no resistance whatsoever. I hate that. The fact that it was dampened before, crazily enough, was one of the reasons why I bought the car since I hate glove boxes that just PLOP down. Dempening it gives it a quality feel.   Also, I had an iPod Integration thing put in. I love the fact that I can hear my iPod in the car now. They put the cable that connects the iPod inside the glove box. When you connect it, the Mazda emblem appears on the iPod screen. You control it thoroughly through the stereo and NOT the iPod itself, which is convenient but has its cons, too. Anyway, they left two GAPING holes in the back of the glove compartment. I feel, now, that I can't put stuff in the back of the huge glove compartment for fear that things will fall through the dash and into that inaccessible space in the dashboard. SO frustrating! Also, though they put the dash back together ok, they scratched my steering wheel in the process (the hub? the place where the airbag comes out and where you press to honk the horn) and the seem on the driver's side that connects the dash to the A Pillars seems semi uneven, whereas the passenger's side is perfect. UGH!   And, like I said, I have all these changes now on my car, but that DARNED noise is STILL THERE! What do I do?!? I mean, I don't want to seem like an anal, annoying customer since the service team has seen me MORE than enough times and have been very nice to me. But, these things really bug me. Should I calm down, or do you think I should go ahead and bring it back and tell them to address these issues? And does anyone out there know where the heck this tapping/popping/rattle thing is coming from and how to get rid of it? The crunching noise in the suspension that doesn't go away is bad enough!! Replies to this message: maltb (Feb 08, 2007 9:33 am) mopaul (Mar 12, 2007 6:06 pm)
#57 of 146 Re: suspension squeaking [nissmazlover] by virago83 Feb 07, 2007 (5:11 pm)
Replying to: nissmazlover (Jan 29, 2007 12:18 pm) I live up near Ottawa, Ontario Canada and have had our Mazda5 GT (Touring in USA?) since last July and have loved its performance so far - until it got really cold and yes we have the squeaking/clunking noise also. It's been bad enough that the 1st couple times I heard the racket I got down on my hands and knees to peek underneath because I thought I had lost a muffler bracket or something. I now realize it's temperature related because on mild days it seems O.K. but soon as the temp. drops the noise returns - mostly in the rear but also at times up front also. I 1st figured that water had got into the bushings during the mild days and then frozen up hard later but I've let it sit in a heated garage overnight and soon as everything gets cold again the noise is back. We don;'t even have 9000 Kms. on it yet so I am quite ticked. It makes more nose than my old '94 Olds Achieva that we still have on the road. Will definitely go see Dealer about this bushing issue and glad that I'm not alone. P.S. - We had just traded in a 2002 Hyundai Santa Fe after its 4 year lease to pick up the Mazda. In 4 years I never, ever had a problem with it. Not a squeak, rattle or even a loose screw under the dash!
#58 of 146 Re: OK, so my dashboard was replaced... [nissmazlover] by maltb Feb 08, 2007 (9:33 am)
Replying to: nissmazlover (Feb 06, 2007 11:52 am) did you open a case with the Mazda customer hotline? Seems like a good place to start.
#59 of 146 Re: OK, so my dashboard was replaced... [nissmazlover] by mopaul Mar 12, 2007 (6:06 pm)
Replying to: nissmazlover (Feb 06, 2007 11:52 am) nissmazlover; I don't know if the annoying tapping sound you are hearing is the same as what I had, so I will describe what mine was like. The tapping sound came from what sounded like behind the dash in the area of the firewall. It was most evident at startup, when it would rattle like mad when the engine first turned over and fired. Other times it would happen are when I would let the clutch out to take off or at times when shifting gears (I would suspect that with an auto trans it would make the noise when putting it into gear, perhaps). It would also make the noise when hitting bumps on occasion and when letting off the throttle abruptly while cruising.   I drove with a technician at my local dealer and he was able to hear the noise (as well as the huge suspension noise, but that's another story). I told him that I thought it seemed to be coming from something that connected from the engine to the firewall, because it seemed to occur at times when the engine would either shake or rock on its mounts. The next day, when I picked up my vehicle, the tech said that he had tightened some apparently loose item/items under the windshield header area. This did not get rid of the noise, so I decided to take a look for myself.   When I started poking and prodding and tugging on various items that connected from the engine to the firewall, I suddenly heard what I thought might be the source of the noise; it was a braided black hose that is routed from the right side (as you face the front of the car)of the engine and takes a curve to the left right near the firewall, where it passes through a grey plastic clamp/grommet thing that snaps into a heat shield mounted on the firewall. This grommet thing moved a little and made a noise much like what I was hearing from inside the car. I tried to pry it out, but couldn't get it out without prying harder than I wanted to. So I instead slightly pried out the top edge of this grommet thing were it meets the firewall/heat shield and wedged in a folded up piece of index card between the top edge of the grommet and the mounting surface. I got in the car and started it: no noise. I moved the car around a bit using the clutch: no noise. Bottom line, the noise is gone after 8 months of tolerating it, and all it took was a kitchen knife and a piece of paper! Sweet relief!   You know, I can't imagine why the guys at the dealership would miss that; they seemed not only to know what they were doing, but also to care a little. Maybe they are too busy.   By the way, that seam on your dashboard is also on mine, yet I NEVER NOTICED IT until I read your post. I am very in tune with my car, yet I never knew it was there, despite having cleaned the dashboard on more than one occasion.   Best of luck with your problems!
#60 of 146 maintenance / repairs not done at Mazda? by deirdref Apr 28, 2007 (8:15 am)
Replying to: drbond (Jul 10, 2006 1:35 pm) I'm considering buying a Mazda 5. My husband is a technician at a GM dealership and we have a fully equipped garage at home. He is concerned about being able to do maintenance / non-warranty repairs himself, is there a problem with this? He heard Mazda is very strict with their warranty. It just wouldn't make sense for us to drive 45 minutes to the dealership and / or pay someone else to do things he can do at home. Replies to this message: maltb (Apr 30, 2007 3:44 pm)

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