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Infiniti EX35 small SUV

479 messages,  Last post on Apr 23, 2009 at 6:31 PM

You are in the Infiniti EX35 Forum. Your Hosts are steve_ & tidester

What is this discussion about? Infiniti EX35, Wagon, SUV


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#430 of 479
Leaks in Sunroof by carjim
Jun 06, 2008 (10:37 am)
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Infiniti's response astounds me.
 
Are they going to provide you with a raincoat so you can drive to work during heavy downpours? At least in Texas I can assure you we have thunderstorms that match the pressure of a carwash.
 
I think it would be wise of any of us on a test drive to take the EX through a couple of different carwash places.
#431 of 479
Re: Leaks in Sunroof [carjim] by rontek
Jun 06, 2008 (2:45 pm)
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Replying to: carjim (Jun 06, 2008 10:37 am)

I was astounded by the response as well. I have already found another owner in Toronto Canada that has the same issue, so I agree it would be wise, and helpful if some other owners could give the high pressure washes a try. If you do have the same problem, please list your location and if possible the dealership that services your EX. I am trying to keep a list to provide to Infinity.
 
Thanks for the support !
 
Ron
#432 of 479
Leaky EX! by pharmboy3
Jun 09, 2008 (9:13 am)
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No way would I accept a vehicle with a leaky roof. Get the General Manager or someone in the Company to ride in your vehicle or loaner and goto the car wash. Show them what the problems is. Maybe it is a simple fix.
 
This may be a new production problem that turns into a future recall. More people may start complaining, but it may be a while for a service bulletin. Look at your states Lemon Law too. Keep files of your interactions with Infiniti and get documentation of the leak by a mechanic or video of the problem. Worst case scenario, video tape the leak problem with your car and loaner and post it on U-Tube. That might get someone's attention fro the company.
 
If Infiniti wants to be as good as Lexus in customer satisfaction, they better help you out.
#433 of 479
Re: Leaky Sunroof ! [rontek] by otis15
Jun 09, 2008 (12:07 pm)
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Replying to: rontek (Jun 03, 2008 7:15 am)

Hi Ron,
 
I was thinking of you and your problem (nervously) as I went through one of those car washes the other day for the first time in my new EX. I was ready to gun it out of there if water started coming in. I hadn't even made it to the high pressure spray cycle yet- it was just the first dousing of soapy water and I heard water literally pouring in the car. But I looked up and the sunroof was not leaking at all. It took a second and then I noticed that both rear windows were open about 5 inches! So, my interior got an unintended washing as well, but no leaky sunroof- even when the high pressure sprayer was on.
 
Sorry to hear about your sunroof!
 
Otis
#434 of 479
Re: Leaky Sunroof ! [otis15] by rontek
Jun 09, 2008 (6:18 pm)
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Replying to: otis15 (Jun 09, 2008 12:07 pm)

Thanks Otis. The leak is not water pouring in, but you can noticbly feel spray coming through. I found another owner in Toronto Canada that has the same issue, so that makes three identified so far. I told Infiniti consumer services that they need to look into it ASAP, and that I may be interested in a buy back. I really love the car otherwise, and its not a huge problem, but as I said before I have NEVER had a vehicle leak at all in one of these washes. Granted, the two I tries are VERY high powered, but it should not make a difference.
 
Any other owners, please give it a try and let me know.
#435 of 479
Bike Rack by kjkii
Jun 10, 2008 (3:32 pm)
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Does anyone know of a bike rack that fits on the factory installed roof rack and cross bars? I've called a few bike rack companies and they do not even have the EX35 on their list of vehicles! As a result, local companies won't touch it.
Can anyone tell me what they are doing to carry bikes on the roof?
#436 of 479
Bike Rack by pharmboy3
Jun 11, 2008 (9:32 am)
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The roof rail bike rack is coming. I should be able to eventually get one through the dealership. Several aftermarket manufacturers are going to release the brackets designed for their roof racks soon. I went a different route. Take a look at what others have done to equip their EX35s.
 
http://www.ex35ownerz.com/f17/hitch-bike-rack-21/
#437 of 479
Re: Leaky Sunroof ! [rontek] by pmas1
Jun 19, 2008 (1:31 pm)
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Replying to: rontek (Jun 03, 2008 7:15 am)

I have the same problem, as Ron knows. Mine leaks simply by driving it in the rain. The water enters the car, soaks the headliner and sunroof sliding cover, and drips on me. So I took it to Infiniti. They had it for 2 days.
OK.. you are going to love this!
I go the car back last night. They replaced the sunroof. It rained a few hours later and guess what? Soaked! The headliner, the sliding cover for the sunroof too. I went right back to the dealer and they saw it themselves. When sprayed with a hose, it literally "sprays" in. They said this is the way it's designed. In other words, I am simply out of luck. I called Infiniti and now have an incident number. A rep is supposed to call me to figure out what can be done.
I just find it hard to believe that getting rained on inside your vehicle is considered normal.
Stay Tuned!
#438 of 479
Re: Leaky Sunroof ! [pmas1] by rontek
Jun 19, 2008 (2:48 pm)
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Replying to: pmas1 (Jun 19, 2008 1:31 pm)

Paul and I are both dealing with Infiniti consumer services, as the dealerships are unable to do anything about the problem. This will make FOUR vehicles that I know about with leaking sunfroofs. When it starts to get cold and any water that may be let in freezes, it is going to cause all kinds of issues. The "drains in the roof" excuse just does not cut it with me. When the glass is closed NO water should get in any time. Other than this issue, I love the vehicle. I am just VERY dissapointed with the response so far from Infiniti responding to the problem. As I said before, if you have not had the opportunity to thoroughly test your sunroof for leaks, I would do so. if you do not have any issues, GREAT ! But if you do, you will want to let Infiniti know so they can begin to look into, and do whatever is necessary to correct the problems on vehicles like ours.
#439 of 479
Re: Bike Rack [pharmboy3] by kjkii
Jun 23, 2008 (5:07 pm)
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Replying to: pharmboy3 (Jun 11, 2008 9:32 am)

Thanks for the info. I'm in a 24 month lease so I might hold off on the hitch and wait to see what comes out for the roof. The dealer quoted me $675 for a holder and installation. Needless to say, I passed on that!

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