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Infiniti EX35 small SUV

479 messages,  Last post on Apr 23, 2009 at 6:31 PM

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What is this discussion about? Infiniti EX35, Wagon, SUV

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#410 of 479 Re: First few days with the EX [jaxs1] by pharmboy3 Apr 02, 2008 (12:27 pm)
Replying to: jaxs1 (Apr 02, 2008 7:28 am) That sucks. I haven't located a regular jack yet.   My cell phone has a 2 GB micro SD card that plays MP3 and allows me to use it as a USB thumb drive/memory stick in computers (great for presentations) and also USB containing stereo systems through a USB adaptor.   My PDA is a pocket PC (with MS software) and has a USB adaptor that is supposed to be compatible with SYNC, if they ever get the bugs out of the syncing process.   I asked the Infiniti and they had no other adaptors. I'll see if I can hook it through the A/V connedtion.
#411 of 479 EX35 Nightmare by boldchrome Apr 05, 2008 (7:44 am)
Don't believe the hype.   I purchased a new loaded EX35 with technology package, and premium leather three weeks ago and its a lemon. First the center LCD screen was replaced, then couldn't get it out of park, now its a failed back up camera. Apparantley the control module that administers all systems in the car including cruise control failed. Its a 2-3 week wait for the parts.   No loaner offered by my dealer, just shuttle back and forth the 30 miles from my home during business hours when the parts come in. This after paying for my own maintainance.   Like everyone on this board I was impressed by the design and features of the Infiniti EX35, and was willing to overlook the cheap interior fittings, and no frills service. Wrong. Infiniti is nothing but a third rate auto manufacturer parading as the "Infiniti Experience". It really is Nissan, which in my experience has been poor at best. Shoddy quality, cost cutting manufacturing methods, and sub par service.   Unacceptable for a 50k (!) CDN car. I currently own a BMW 330CI, a 05 911, and an old Chevy. None of which have been so problematic. I thought Infiniti offered quality products that were value priced. Instead, they sell good drive trains with underdeveloped technology, with poor support service. The BMW has been in the shop more times than I care to remember, but the dealers go every inch to make sure its painfree. By that I mean valet pick up and drop off, shuttle, loaners, comprehensive maintainance. Infiniti take note!   Inifniti has a long way to go, and if its last quarter numbers are anything to go by, Lexus and BMW know much more about service and quality.   This is my first and last Infiniti, I've notified the dealer that they can keep this piece of junk, and I'll walk away albiet with a huge hole in my wallet. Replies to this message: waltaz (Apr 05, 2008 7:56 am) ursamajor (Apr 05, 2008 7:58 am) jmess (Apr 05, 2008 4:37 pm) pharmboy3 (Apr 05, 2008 9:30 pm) rangerwalker (Apr 06, 2008 11:41 am) boldchrome (Apr 07, 2008 10:55 am)
#412 of 479 Re: EX35 Nightmare [boldchrome] by waltaz Apr 05, 2008 (7:56 am)
Replying to: boldchrome (Apr 05, 2008 7:44 am) Well, that just sucks. I've had mine for two weeks and it's been great - everything I hoped for. After perusing this and other EX35 forums for a while, that's the first comprehensively negative report I've seen, so I tend to view it as an aberration. I also think the level of service is very dealer-specific, and don't see that from my dealer - they provide free G35 loaners for everything.
#413 of 479 Re: EX35 Nightmare [boldchrome] by ursamajor Apr 05, 2008 (7:58 am)
Replying to: boldchrome (Apr 05, 2008 7:44 am) Two questions:   Doesn't any part of Canada have a "Lemon Law?" California does, but then this state has always been consumer-biased.   Many drivers like myself deign to purchase/lease the first new design of any manufacturer for the obvious reason that it takes a full product year to eliminate most bugs. I speak from experience and cancelled my EX order after driving a BMW 335 with fold-down rear seats, which satisfied my modest but expanded cargo-space needs, and it's twice the car in handling and performance (also only about $ 50/mo. greater lease payment, and I have ample experience in this area).   Sorry about that, but I would hope that you have the capacity to write Nissan top management, barring any laws in your favor, and have them refund your money or replace the vehicle completely, because the lemon is not likely to become a plum.
#414 of 479 Re: EX35 Nightmare [boldchrome] by jmess Apr 05, 2008 (4:37 pm)
Replying to: boldchrome (Apr 05, 2008 7:44 am) You should call Infiniti's customer service and complain about your dealer's lack of service. Don't they have to offer you a loaner car?
#415 of 479 EX35 Nightmare by healeysandjags Apr 05, 2008 (5:08 pm)
How disappointing to hear of your problems so early on in your ownership. This happened to me with a top of the line Volvo sedan and I lived with the inconvenience and out of pocket costs for way too many years. I now hate Volvos and would never own or recommend one again. In my case I always felt like the Volvo service people were ripping me at every opportunity.   Understandably, you are clearly soured on Infinity and that's a shame. Your dealer is not typical of Infinity. Our dealership experience is the best I've ever had and I too have owned several luxury cars. My new EX has been a joy to own. In the 30 days I've had the car absolutely nothing has gone wrong. In fact, I keep waiting for an idiot light to come on - habit I guess. Randy
#416 of 479 Re: EX35 Nightmare [boldchrome] by pharmboy3 Apr 05, 2008 (9:30 pm)
Replying to: boldchrome (Apr 05, 2008 7:44 am) Sorry to hear about your troubles. Guess we all take chances on a new design model in the first year. I have to say, I thought Infiniti mandates loaners to new car customers as a customer appreciation service. Maybe that's a dealership thing. My dealership offers loaners, rides to the airport, and washes the car (interior too) when I drop it off.   I am always a little weary about problems encountered in first year models on new designs too.
#417 of 479 Re: EX35 Nightmare [boldchrome] by rangerwalker Apr 06, 2008 (11:41 am)
Replying to: boldchrome (Apr 05, 2008 7:44 am) Infiniti Canada does offer loaner cars for warranty service - what was the reason given in this case for not providing a loaner? (Which Infiniti dealer/location is this?) You report that you were "willing to overlook the cheap interior fittings, and no frills service." I have test driven the EX and the interior was anything but "cheap" - in fact, it probably ranks up there with Lexus and Audi for interior design and quality.   Why did the LCD screen have to be replaced? That sounds very unusual.   An update on this situation would be helpful, as the description of Infiniti service and vehicle quality seems at odds with the vast majority of reports here.
#418 of 479 Re: EX35 Nightmare [boldchrome] by boldchrome Apr 07, 2008 (10:55 am)
Replying to: boldchrome (Apr 05, 2008 7:44 am) Thank you for your positive messages and support. The dealer was Oakville Infiniti in Ontario, and the reason for no loaner was they didn't have any available.. despite me scheduling in advance for an appt. My wife and I drove two cars down to drop the EX off.   The LCD screen was replaced before I picked up the car, so as some of you suggest this will be a continuing electrical problem. As for interior fittings they are good with the exception of the switch gear, like power windows locks, seats adj etc..all of which are sub par in comparison to other manuf. Check the latest CAR magazine article on the the new G37 for reference. The interior over-all is of course very nice.   I will be escalating to Infiniti Canada as my dealer hasn't gotten back to me yet. I don't want to waste my time chasing down servie reps and fighting it out, I've done it before and it just leads to heartache. They can either address the issue prompty, or I'll be happy to send my comments to the local newspaper, and file a complaint with the Better Business Bureau. No one likes a lemon.   The 335 with fold down seats sounds like a good idea at this point.
#419 of 479 EX35 Lemon Update by boldchrome Apr 07, 2008 (12:07 pm)
Just got off the phone with Oakville Infiniti, the parts are not available for 4 - 6 weeks. Service will not provide a loaner as Infiniti Canada believes the car is driveable.   Sales rep has been kind throughout as has been the serivce manager. But in reality.. this is a Nissan operation. Cheap and ugly.   Low ball payout offer...I'm heading back to BMW   Good Luck! Replies to this message: cap58 (Apr 08, 2008 6:15 am)

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