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Hyundai Entourage, Van
#339 of 459 2007 Entourage Issue....today's update......
Nov 29, 2006 (7:21 pm)
First to answer capecoralbill....the low speed engine breaking we are experiencing is exactly like applying the brakes lightly as soon as you remove your foot from the gas. The problem is, this is inconsistent meaning that on the same road traveling at exactly the same speed, sometimes it does this and other times it coasts just fine like I would expect from a auto transmission. It is most noticeable when descending exit ramps from the freeway. My concern with this is we live in Wisconsin....roads get very icy here, especially on freeway exit ramps and approaching intersections. The engine braking is significant enough that from my long experience on driving in icy conditions, I genuinely fear this may be enough breaking force to cause the van to begin an uncontrolled slide. Or just as bad, since this 'brakes' just by removing your foot from the gas, the braking is occuring without the benefit of the brake lights to signify the vehicle is slowing consdireably faster than coasting. In icy conditions, I'm just waiting to be rear-ended. Safety is my biggest concern. May need those crash air bags yet. On top of the safety issue, I haven't been motion sick in a car since I was a kid, but the ride you get in this van just in city driving has reminded me often just what a terrbile experience that is. the manual has tips for improving gas mileage...one is to drive smoothly. I'd love to, but that is not possible with this van. I'm a very smooth driver in my two Ford vehicles and was in the 2003 Dodge Caravan I traded in on this...not possible in this vehicle. This is so inconsistent that you can't remove your foot from the gas to anticipate a traffic situation up ahead or it will brake you to 15 MPH before it finally begins to coast as you would expect. When it hits 15, you can actually feel a shift take place, and then it coast fine. This occurs mostly before 40 mph, which means your city driving. I find myself constantly coming up way short when approaching a stop ahead because it's impossible to judge how far the van will actually coast when you remove your foot from the gas. It's awful! One new note today...now that the Hyundai DM John Hobson and my dealer Van Dyn Hoven will no longer even look at this, I called George Balthazor, a Hyundai Consumer affairs rep to ask him what recourse I might have. He said I now have to go the the Better Business Bureau. I told him I really wanted to work with someone from Hyundai on this, not a third party. I aksed him if they really cared about their customers. he said they did. So I asked him then why do I need to deal with this through a third party like the BBB. I didn't get an answer from hm on that. You be the judge for yourself whether Hyundai really cares about their customers or their safety. After this, I'm becomming convinced that is all marketing hype, cause they're not coming through for me. As another note, when this first occurred and we demonstrated it to Joe Hall, the Hyundai dealer service director, he acknowledged it as a problem, as we took back to back test drives with our van and another new van on their lot to demonstrate the difference. They acknowledged it and took it in to try re-programming the transmission (waited two weeks for that). The reprogramming only made it more inconsistent, but didn't fix it. Now they won't even acknowledge the problem, but it still exists. I expected more integity from Hyundai on this. Good luck all with your vans....hope none of you are left to deal with Hyundai through the BB as it now appears we have to. I would invite any Hyundai exec or rep that reads this to call me...I just want my van fixed...I will say we're happy with it so far in almost every other way...but the drive quality is aggravating, unacceptable, and I'm very concerned it may be downright hazardous on winter roads...Wisconsin has winter roads.
#340 of 459 Re: 2007 Entourage Issue....today's update...... [cxl1]
by claires HOST
Nov 30, 2006 (12:37 am)
cxl1, I hope you've filed a report with the NHTSA . You can also check the complaints there to see if others have had the same issues.
#341 of 459 Re: 2007 Entourage Issue.....
Nov 30, 2006 (7:13 am)
Thanks claires! I have now filed a complaint with NHTSA on this. I have done some searches online for other incidents of this. I saw in a Hyundai Sonata forum here that a person was experiencing a similar thing with his V6 Sonata. The fact that the vehicle operates to coast naturally as I would expect about half the time and then does this engine braking thing about half the time under identical conditions definately leads me to believe that the vehicle is capable of operating as I would expect all the time. Also, the fact that this braking was occuring much more frequently and consistently before the dealer re-programmed my van's transmission also supports my opinion that this is really a program design issue with the vehicle that Hyundai should be able to do something about. I will be filing my complaint with the Better Business Bureau either today or tomorrow, although I don't expect much from this. My Hyundai dealer, Van Dyn Hoven Imports in Appleton, WI already is listed by the BBB Reliability reports with and 'unsatisfactory' record.
Anyway, once again, thanks for the NHTSA info. If anyone has any other suggestions as to where I should file a claim or any other places I can report this to try and get some action on having Hyundai address this, I would appreciate it.
#342 of 459 Re: 2007 Entourage Issue..... [cxl1]
Nov 30, 2006 (7:49 pm)
What happens if you shift into neutral when you take your foot off the gas? Do you coast properly? Do the engine revs go to idle properly?
#343 of 459 Re: 2007 Entourage Issue.....
Nov 30, 2006 (11:10 pm)
esto....yes to both counts, it coasts fine when put into neutral and the engine revs go to idle...I just thought of something...I do have a Garmin GPS...this allows me to make tracks which record speed and distance travelled. I will take the time this weekend to go out and perform some tests that should provide very positive docs. This should be interesting. The Garmin MapSource program will display the tracks showing speed over each leg as well as position. This should document the differnce between real 'coasting' which happens about half the time and the engine braking that happens the other half.
#344 of 459 Vibration in Steering at 70-75 mph
Jan 06, 2007 (1:37 pm)
I bought a 2007 limited & drove beautifully at 45 -50...went on to the highway & foung myself at 60 stuck in the slow lane..Once i get to 70-75 steering vibrates, console between chairs and entire vehicle shimmies...Brought it to dealer...4 days later...Still does it..!! Does anyone know the fix on this? Dealer said "TOW" was out so they aligned & balanced all 4 tires..What a piece of crap...To boot I bought vehicle with a minor bumper scratch, The painter, whom i might add paints in an open parking lot--Painted WRONG COLOR WHITE..Thanks Planet Hyundai,Las Vegas NV
#347 of 459 How about that wind noise?
Jan 28, 2007 (10:30 pm)
My Entourage has too much wind noise around the A pillar. Yeah,yeah..it's a minivan- a brick. But come on? at low speeds?? I'm talking about 30-40 mph. A little wind noise at freeway speeds I can understand. But not on residential streets! Then Hyundai sends out these colorful mailers describing what causes wind noise, so i know mine isn't the only doing it.
Plus, I couldn't start it one night. Apparently the alarm immobilizer was acting up and I couldn't even start my own car, It took 2 weeks to get that fixed. I guess Hyundai parts dept. isn't very well organized, since they sent out the wrong part the first time. But it's a very comfortable van and the mileage gets better when the engine breaks in.
Jan 31, 2007 (8:25 pm)
While you drive on a smooth highway at 80 Km or more with the radio off - you can hear an irritating wind noise!!! BUT, if you move the windows (power window) down one sixteenth of an inch ( 2 millimeters) the wind noises go away!!! 6 months of trying, the dealer can't fix the problem (broke the window - shatterred). Huyndai refuse to comment!!!
I contacted the saleman... the sale manager....the service technician...Huyndai Canada... - NO answer at all.