Last post on Mar 09, 2010 at 8:10 AM
You are in the Chevrolet Corvette
What is this discussion about?
Chevrolet Corvette, Coupe
#146 of 227 Faulty ZO6
Feb 09, 2006 (4:55 pm)
I hope that chevy takes care of your problem and replaces the car, but i had a similar case with a 2004 BMW 330. It had a faulty auto transmission from the factory. It was replaced with a rebuilt transmission. The dealer explained that they would only replace it with a rebuilt and not a new one. I was very upset and tryed every thing but legal matters. They explained to me that my owners manual said that they had the right to replace any part with new or rebuilt at their discression. I checked it out and they were right and also my corvette manual said the same exact thing.
#147 of 227 Re: URGENT: Huge problem with my new C6 Z06!!! [russla]
Feb 12, 2006 (12:53 pm)
I canít believe some of these responses. If I paid 80k for a car ďany carĒ and itís determined to be defective from the factory, I would expect nothing less than a replacement car period. The same course of action applies to any product I purchase. You people that are suggesting "alenatasevich1" suck it up and drive on are just unbelievable. I bet you would sing a different tune if this was your 80k.
#148 of 227 All depends ...
Feb 12, 2006 (6:28 pm)
If the paper work says, replace defective part, and the owner signed it, then that is the starting point. If the owner can convince somebody in the chain of command to do more than that for 'goodwill' then more power to them but don't be surprised if it comes out the way the paper work started. Individual opinions here are not going to sway the case in either direction so lobbying for support is really not productive. JOMO
#149 of 227 Re: URGENT: Huge problem with my new C6 Z06!!! [slvrm]
Feb 12, 2006 (6:59 pm)
I agree, I would be upset, and disappointed and I might want a new car too. And if GM had Customer Satisfaction as one of its higher priorities, maybe they would be more inclined to offer a new vette. But they didn't, so their customer service is definately crap, but that's not illegal, nor deceitful.
The document she signed, or intialled, contained the information about how GM would act, when she accepted the car. and they're acting in accordance with the contract.
Just keeping it real.
#150 of 227 Re: URGENT: Huge problem with my new C6 Z06!!! [russla]
Feb 13, 2006 (9:07 am)
You know, this is another example of why GM is going down hill. They don't stand behind their product, and putting the best interest of the customer second is not how you conduct business.
Feb 14, 2006 (10:16 am)
First of all I would like to once again thank all of your for your responses. They have been very supportive but not unanimous due to responses of russla. Everyone is entitled to their opinion and I thank you for yours too... Russla, I hope you never find yourself in the situation I'm in as I think your opinion might change.
I will file a legal action shortly and I'm well aware of my local lemon laws, and russla, I can & will use them "in this beef" . The purpose of my postings is to bring into focus how GM deals with the customer of their top of the line car!
Its amazing that GM delivered a substantially defective product to me and their quality contol didn't catch it, and MY integrity is being questioned by russla... lol Well enought about that.
Justin, the car was drivable and appeared to drive normally, there were no leaks of any kind. They discovered the car upon lifting the car, not removing the engine. As far as it being the repair shop's fault, that's definitely a possibility as the mechanic who actually worked on my car was accused, or at least the accusation was implied, when the Chevy rep was at the dealership examining the car. So who knows, but the problem with the start-up was happening pretty much from day one.
Justin, I'm glad you are enjoying your Z06. I was enjoying mine immensely until this happened and when this issue is resolved still plan on getting a new one. I truly appreciate your support!
As an update, today is the 18th day at the dealership and the car won't be fixed this week as they're still waiting for certain parts...
#152 of 227 Re: URGENT: Huge problem with my new C6 Z06!!! [slvrm]
Feb 14, 2006 (10:31 am)
slvrm, rsvett and starrow68,
Thanks for your opinions and support.
I will post additional information as it becomes available.
Starrow68, I'm not lobbying for support, all the support I need will come from my impending legal action. I think my voice should be heard and I'm just voicing my opinion as to why GM is sliding quickly. If they don't see fit to change their approach they may go the way of the dodo. That wouldn't be good for anyone, their customers nor their employees who I believe number well over 100,000!
slvrm, I truly appreciate your support and even russla agrees that he'd want a new car!
#153 of 227 Re: Huge problem with my new C6 Z06!!! [alenatasevich1]
Feb 14, 2006 (1:54 pm)
Let me keep this short.
If the car sits too long it may qualify for lemon laws. (or has too many issues in a short time) or what ever it takes to qualify for your state. If it does qualify, then use the laws by all means. (you should get a new one) WHEN and IF it does. No one here is against this line of action, and would hope you'd be victorious given those conditions were met. But as far as I know, Lemon laws don't cover how you feel about the car. The warranty remains unchanged, so statistically it is seen as reliable. they also don't enforce customer satisfaction.
I fail to see where GM violated their agreement with you. So if they're performing on their end, I don't see the just cause for demanding changes to the contract.
lets just hope they can't get the parts, and you have no issues using the lemon laws
Feb 14, 2006 (5:17 pm)
Depending upon which state the car was purchased and the state where the owner resides, the lemon law can be invoked in which case the claimaint can in fact be "dissatisfied" with the purchase. No matter the "contract", if the vehicle is idle or inoperable due to means beyond owner and manufacturer, then a "suitable" replacement of equal value at time of replacement in lieu of parts and labor and money down can be enforced under most conditions, this being one of them.
The vehicle had a "major" manufacturer blemish(to say the least) from the start, in which the owner sustained major lapses of driveability due to and recognized by the dealer and the manufacturer.
Enough of the law talk. It's not about customer satisfaction or buyer's remorse or dissatisfaction. The owner bought the car on principal of believing it would drive and operate as advertised, from day one.
The contract says they'll replace the part with a new or rebuilt at their discretion. Well technically, in the eyes of the federal government, at certain months and miles of ownership, the car is still considered new. So at the least, the engine will in fact have to be new. Most states lemon laws are very straight foward and to the point on matters, especially a case as such as this one. It would be wise to get all of the info on the states regulatory lemon law procedures as they vary greatly year-to-year. Keep us posted.
Justin P. Spencer, ESQ
Feb 14, 2006 (10:28 pm)
I apologize for not stepping in sooner. The lemon law issues and critiques of GM are dragging this discussion off-topic at this point.
Those who'd like to continue discussing GM's policies/practices, customer service, and warranty issues will find plenty of takers in the News & Views and Smart Shopper Forums.
Drive on over and see me!