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Chevrolet Corvette Z06

221 messages,  Last post on Oct 15, 2009 at 5:37 PM

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#141 of 221
Re: URGENT: Huge problem with my new C6 Z06!!! [russla] by alenatasevich1
Feb 07, 2006 (9:33 am)
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Replying to: russla (Feb 06, 2006 9:39 pm)

russla,
 
As clarification, they are willing to put in a new engine. I do have an ENVOY which they provided as a loaner.
 
Take a look at the C6 Corvette forum where another member of this forum responded... In this case a BMW M3 was being sold by a BMW dealership at a huge discount where the engine had to be replaced with the car having appr. 5K miles and in which instance BMW also replaced the M3!
  
Above again addresses one of the main issues that I do have! I will basically have a new car with the engine having been swapped thus substantially affecting the value of my car! Where is the fairness in this? Remember, the car left the factory with the cracked engine block and Chevy quality control has proved to be anything but! Their screw up! Fine, it happens, do the right thing! They refuse. Am I missing something?
  
P.S.
Yesterday I spoke with a customer relations manager from GM who told me that they would not be giving me a new car. I'm not giving up, so stay tuned.
  
So far, based on feedback of numerous people on these boards, Porsche, BMW and Honda have done the right thing in similar or LESS serious situations, but GM, knowing that they delivered a SUBSTANTIALLY defective car, have not!!!
  
INTEGRITY!!! A wonder why GM is having the problems that it is! Must love their new slogan - "AMERICAN REVOLUTION"! What a joke! I try to buy and support American products, but shouldn't this relationship be mutual?! I guess not in the eyes of GM!
  
Thanks. Alena
#142 of 221
Re: URGENT: Huge problem with my new C6 Z06!!! [alenatasevich1] by russla
Feb 07, 2006 (11:55 am)
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Replying to: alenatasevich1 (Feb 07, 2006 9:33 am)

Thanks for clarifying,
 
I'm sorry, you feel that a new engine in a new car will seriously affect its value, it's not like they're putting a rebuilt motor in, and if you ever sell to a collector, the car is still considered original, because it was a warranty replacement. Does having a new CPU, or a new window motor decrease the value of the car? or a new windshield? not really.
 
If I bought a vette, and then had to drive around in an Envoy for weeks, it certainly would diminish my view of the dealer, and the MFG, as I would like them to provide a vette for me to drive. But I realize, they are not under any obligation to cater to my emotions. As a lawyer, you should best understand that what's written in ink, is what governs the liability. and I'm sure you can find the requirements for the lemon law in your state.
 
Yes you have found examples were other MFG's have catered to emotions, but that doesn't make their GM's actions wrong. It's just what makes GM, GM.
 
They are afterall, giving you a brand new engine, it's not like they're changing the way the car handles, accellerates, looks, functions or sounds. It's still the cool car you bought, they didn't change the soul of it.
 
When you get it back, and if you decide to keep it, just push on the gas pedal a few times really hard, in a safe location,go around some curvy roads, and you may in fact fall back in love with it.
 
Best regards
#143 of 221
Re: URGENT: Huge problem with my new C6 Z06!!! [russla] by alenatasevich1
Feb 07, 2006 (5:20 pm)
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Replying to: russla (Feb 07, 2006 11:55 am)

Its not a matter of emotions. My "feelings" about the value of the care are based on my own personal observations & comments by other board members, as well an pretty much everybody I spoke with. In every example that was provided, specifically the 911 & the M3, the cars were sold for significantly less than market value by the dealerships themselves. I have no reason to believe it would be any different with my Z06. I know if I was buying one with a replaced engine I would be looking for a significant discount. Wouldn't you? Would you pay the same for a 3 month old Z06 with 1300 miles if one was all original and the second had a replaced engine? I know I wouldn't. I spoke with a couple of friends who own used dealership and guess what? They concur! The value of my automobile is significantly affected!!!
 
As far as changing the way the car handles or performs, who can tell? If you shelled out close to $80K after taxes, etc. would you want to take that chance? Now you're driving your new car and really have no idea what you have any more. My confidence is this car is pretty much shut. Did I mention they also had to replace the starter? Issues are starting to add up...
 
The dealership informed me that they never handled an engine swap on this car. Am I to be the guinea pig? This is a very complicated car, and although I think very highly of this particular dealership, I'm not confident that the car after the engine swap will be 100% as reliable or perform to as high a level as a new Z06 should.
 
By the way, I fully intend to litigate and win, but that is not the point. The point is the integrity of the company I'm dealing with. So next time one of you buys a GM product just hope problems do not arise with the product, and in that case you may actually enjoy the car you bought.
 
Thanks for your comment and all future comments are opinions are highly appreciated!
 
Alena
#144 of 221
Re: URGENT: Huge problem with my new C6 Z06!!! [alenatasevich1] by russla
Feb 08, 2006 (4:20 pm)
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Replying to: alenatasevich1 (Feb 07, 2006 5:20 pm)

"The point is the integrity of the company I'm dealing with".
 
Really, if integrity is the point,
Where's yours?
 
You signed the contract when you purchased the car, and that contract includes their warranty, and their oblication to adhere to your state's lemon laws. (which you probably got a copy of when you bought the car)and if you didn't, since you're a JD, you probably have familiarized yourself with, so you know you can't use them in this beef.
 
They are doing everything they agreed to, they're fixing the engine, the starter, and giving you a loaner.
 
Where have they failed to live up to the contract they signed? Show us where GM violated their agreement with you, I've yet to see any indication that they have violated the contract you signed.
#145 of 221
Alena by blkhemi
Feb 09, 2006 (2:41 pm)
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You have EVERY right to be upset and frustrated having waited on a car for months and then to have it not start ONLY to find out that the engine is bad. I find it hard to believe that, upon lifting the motor, that's when they discovered the "crack". Before hand, was the car driveable? Any different actions the car would have? It could've been very well a repair shop incident. I've had these problems to happen on 3 occassions at repair shops.
 
I find this hard to believe because me, the Vette man himself, have never heard of such non-sense in my life, particularly in the auto biz. It may be true that the Z06 came from the mfr. defective, but surely GM should address more than just an engine swap and a free Envoy rental. That's just putting a band-aid over a river of blood flow.
 
Thankfully, my '06 Z06 has been a reliable daily driver. No problems whatsoever. But since youe issue is relatively a rare event, GM sees no point in giving you a new ride, which in itself is unjustified. Someone spending 80k on a ride and to add on top of that a previous Z06 owner, it should be a no-brainer.
 
Justin P. Spencer, ESQ (I serve the Court also)
#146 of 221
Faulty ZO6 by rsvett
Feb 09, 2006 (4:55 pm)
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I hope that chevy takes care of your problem and replaces the car, but i had a similar case with a 2004 BMW 330. It had a faulty auto transmission from the factory. It was replaced with a rebuilt transmission. The dealer explained that they would only replace it with a rebuilt and not a new one. I was very upset and tryed every thing but legal matters. They explained to me that my owners manual said that they had the right to replace any part with new or rebuilt at their discression. I checked it out and they were right and also my corvette manual said the same exact thing.
#147 of 221
Re: URGENT: Huge problem with my new C6 Z06!!! [russla] by slvrm
Feb 12, 2006 (12:53 pm)
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Replying to: russla (Feb 08, 2006 4:20 pm)

I can’t believe some of these responses. If I paid 80k for a car “any car” and it’s determined to be defective from the factory, I would expect nothing less than a replacement car period. The same course of action applies to any product I purchase. You people that are suggesting "alenatasevich1" suck it up and drive on are just unbelievable. I bet you would sing a different tune if this was your 80k.
#148 of 221
All depends ... by starrow68
Feb 12, 2006 (6:28 pm)
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If the paper work says, replace defective part, and the owner signed it, then that is the starting point. If the owner can convince somebody in the chain of command to do more than that for 'goodwill' then more power to them but don't be surprised if it comes out the way the paper work started. Individual opinions here are not going to sway the case in either direction so lobbying for support is really not productive. JOMO
#149 of 221
Re: URGENT: Huge problem with my new C6 Z06!!! [slvrm] by russla
Feb 12, 2006 (6:59 pm)
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Replying to: slvrm (Feb 12, 2006 12:53 pm)

I agree, I would be upset, and disappointed and I might want a new car too. And if GM had Customer Satisfaction as one of its higher priorities, maybe they would be more inclined to offer a new vette. But they didn't, so their customer service is definately crap, but that's not illegal, nor deceitful.
 
The document she signed, or intialled, contained the information about how GM would act, when she accepted the car. and they're acting in accordance with the contract.
 
Just keeping it real.
#150 of 221
Re: URGENT: Huge problem with my new C6 Z06!!! [russla] by slvrm
Feb 13, 2006 (9:07 am)
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Replying to: russla (Feb 12, 2006 6:59 pm)

You know, this is another example of why GM is going down hill. They don't stand behind their product, and putting the best interest of the customer second is not how you conduct business.

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