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Coupes & Convertibles Chevrolet Corvette Chevrolet Corvette Z06
221 messages, Last post on Oct 15, 2009 at 5:37 PM
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Replying to: alenatasevich1 (Feb 02, 2006 7:25 pm) This particlular dealership was selling all new 911 Cabs at 100% MSRP. Therefore, Porsche and/or the delership were willing to take a $10k hit to give the original owner a brand new car. And that was only because of a clutch replacement, not something as serious as a cracked engine. The next week, I happened to meet the "lucky" 911 owner at the dealership and asked him if he had to threaten legal action to get a new car. He said just the opposite - he never even asked for a new car. They offered it without being asked. He was further stunned when they didn't charge him for an extra couple of options that were on the new one. It may have cost Porsche $10k+, but that event helped get my business two months later. Fortunately, I have not had any issues with my 911. But shortly after I bought a Honda S2000 in November 2001, one of the convertible roof latches broke. I got it replaced two days later at the dealership and a week or two later, it broke again. By then it had snowed. The dealership sent a service technician 15 miles to my house and replaced the latch there. The next day, I got a call from the regional factory representative asking if I was satisfied and if they could do anything else. I jokingly said a car cover would be nice. He laughed. A week later, one arrived in the mail. You have bought one of the few cars that GM could truly be proud of. Yet it came with a very serious defect. If they don't give you a new one, I would be upset as hell. Nobody is perfect - not GM, not Porsche, not Honda. But how you handle a problem says everything about your integrity as a company.
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Replying to: habitat1 (Feb 03, 2006 5:46 am) I couldn't agree with you more. Integrity of the company is the bottom line. I agree that problems arise and no company is perfect, but it comes down in doing the right thing vs. the wrong thing. It may seem like an additional expense for GM to do the "right" thing, but Porsche has managed to be one of the most profitable car manufacturers while doing the right thing, while GM is having huge financial difficulties and needs our tax dollars to be bailed out by the government. The gentleman with the Porsche had a problems with the clutch, and the dealer OFFERED to replace the car and let him drive the car he had until the replacement arrived. While my engine is cracked due to poor worksmanship & quality control, and I have to FIGHT for the same. Folks, its all about integrity! Maybe doing the right thing gets you more business in the long run thus leading to long term profitability. All additional comments & opinions would be greatly appreciated.
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Replying to: alenatasevich1 (Feb 06, 2006 8:32 am) They will put in a new engine, and give you a car to drive in the mean time while they fix yours. or are they only willing to put in a brand new engine? Thanks for clarifying
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Replying to: russla (Feb 06, 2006 9:39 pm) As clarification, they are willing to put in a new engine. I do have an ENVOY which they provided as a loaner. Take a look at the C6 Corvette forum where another member of this forum responded... In this case a BMW M3 was being sold by a BMW dealership at a huge discount where the engine had to be replaced with the car having appr. 5K miles and in which instance BMW also replaced the M3! Above again addresses one of the main issues that I do have! I will basically have a new car with the engine having been swapped thus substantially affecting the value of my car! Where is the fairness in this? Remember, the car left the factory with the cracked engine block and Chevy quality control has proved to be anything but! Their screw up! Fine, it happens, do the right thing! They refuse. Am I missing something? P.S. Yesterday I spoke with a customer relations manager from GM who told me that they would not be giving me a new car. I'm not giving up, so stay tuned. So far, based on feedback of numerous people on these boards, Porsche, BMW and Honda have done the right thing in similar or LESS serious situations, but GM, knowing that they delivered a SUBSTANTIALLY defective car, have not!!! INTEGRITY!!! A wonder why GM is having the problems that it is! Must love their new slogan - "AMERICAN REVOLUTION"! What a joke! I try to buy and support American products, but shouldn't this relationship be mutual?! I guess not in the eyes of GM! Thanks. Alena 
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Replying to: alenatasevich1 (Feb 07, 2006 9:33 am) I'm sorry, you feel that a new engine in a new car will seriously affect its value, it's not like they're putting a rebuilt motor in, and if you ever sell to a collector, the car is still considered original, because it was a warranty replacement. Does having a new CPU, or a new window motor decrease the value of the car? or a new windshield? not really. If I bought a vette, and then had to drive around in an Envoy for weeks, it certainly would diminish my view of the dealer, and the MFG, as I would like them to provide a vette for me to drive. But I realize, they are not under any obligation to cater to my emotions. As a lawyer, you should best understand that what's written in ink, is what governs the liability. and I'm sure you can find the requirements for the lemon law in your state. Yes you have found examples were other MFG's have catered to emotions, but that doesn't make their GM's actions wrong. It's just what makes GM, GM. They are afterall, giving you a brand new engine, it's not like they're changing the way the car handles, accellerates, looks, functions or sounds. It's still the cool car you bought, they didn't change the soul of it. When you get it back, and if you decide to keep it, just push on the gas pedal a few times really hard, in a safe location,go around some curvy roads, and you may in fact fall back in love with it. Best regards
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Replying to: russla (Feb 07, 2006 11:55 am) As far as changing the way the car handles or performs, who can tell? If you shelled out close to $80K after taxes, etc. would you want to take that chance? Now you're driving your new car and really have no idea what you have any more. My confidence is this car is pretty much shut. Did I mention they also had to replace the starter? Issues are starting to add up... The dealership informed me that they never handled an engine swap on this car. Am I to be the guinea pig? This is a very complicated car, and although I think very highly of this particular dealership, I'm not confident that the car after the engine swap will be 100% as reliable or perform to as high a level as a new Z06 should. By the way, I fully intend to litigate and win, but that is not the point. The point is the integrity of the company I'm dealing with. So next time one of you buys a GM product just hope problems do not arise with the product, and in that case you may actually enjoy the car you bought. Thanks for your comment and all future comments are opinions are highly appreciated! Alena
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Replying to: alenatasevich1 (Feb 07, 2006 5:20 pm) Really, if integrity is the point, Where's yours? You signed the contract when you purchased the car, and that contract includes their warranty, and their oblication to adhere to your state's lemon laws. (which you probably got a copy of when you bought the car)and if you didn't, since you're a JD, you probably have familiarized yourself with, so you know you can't use them in this beef. They are doing everything they agreed to, they're fixing the engine, the starter, and giving you a loaner. Where have they failed to live up to the contract they signed? Show us where GM violated their agreement with you, I've yet to see any indication that they have violated the contract you signed. |
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You have EVERY right to be upset and frustrated having waited on a car for months and then to have it not start ONLY to find out that the engine is bad. I find it hard to believe that, upon lifting the motor, that's when they discovered the "crack". Before hand, was the car driveable? Any different actions the car would have? It could've been very well a repair shop incident. I've had these problems to happen on 3 occassions at repair shops. I find this hard to believe because me, the Vette man himself, have never heard of such non-sense in my life, particularly in the auto biz. It may be true that the Z06 came from the mfr. defective, but surely GM should address more than just an engine swap and a free Envoy rental. That's just putting a band-aid over a river of blood flow. Thankfully, my '06 Z06 has been a reliable daily driver. No problems whatsoever. But since youe issue is relatively a rare event, GM sees no point in giving you a new ride, which in itself is unjustified. Someone spending 80k on a ride and to add on top of that a previous Z06 owner, it should be a no-brainer. Justin P. Spencer, ESQ (I serve the Court also)
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| I hope that chevy takes care of your problem and replaces the car, but i had a similar case with a 2004 BMW 330. It had a faulty auto transmission from the factory. It was replaced with a rebuilt transmission. The dealer explained that they would only replace it with a rebuilt and not a new one. I was very upset and tryed every thing but legal matters. They explained to me that my owners manual said that they had the right to replace any part with new or rebuilt at their discression. I checked it out and they were right and also my corvette manual said the same exact thing. | |
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Replying to: russla (Feb 08, 2006 4:20 pm) |
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