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Coupes & Convertibles Chevrolet Corvette Chevrolet Corvette Z06
221 messages, Last post on Oct 15, 2009 at 5:37 PM
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We now seem to have 3 local bay area dealers with Z06's on the floor and I'm betting on a couple more before they start to cut the premium. It will be fun to watch, but it won't entice me to look beyond just tweaking a salesman or two along the way if I happen to be around the lots. Randy |
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check the links for pictures Z06 1 Z06 2 Z06 3 Z06 4 Z06 5 |
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The Z06s shown in the links are at Belgium's Spa-Francorchamps circuit which hosts the FIA GT Championship's 24 hours of Spa. Z06 1 Z06 2 |
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My '06 Z06 has just crossed the 1500 mile mark. This car has really loosened up since new. 0-60 when new: 4 seconds flat. 0-60 with the upgrades and 1500 miles: 3.44. That is extraordinary, even for a Vette. I try to keep everyone posted. |
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Guys, you want to hear about quality, read this! I purchased a brand new yellow 2006 Z06 on the last of October, after waiting patiently for a few months. Note that I owned a '01 Z06 which I kept for 2 years and recently returned a '03 911 Turbo off of a lease and purchased the new Z06, thus to amazement of some of my friends went back to a Corvette after having a Porsche. About 2 months ago after not using the Z06 for about 10 days, my Z06 woudln't start. I called roadside & received a boost. A similar situation happened 2 weeks ago, but this time after 4 or 5 days of not being used... Obviously a problem, so I made an appointment with my local dealer to check into the problem. This was this past Friday 1/27/06. Otherwise the car seemed to operate normally. The dealership checked the battery and told me it was fine, but when they were about to return the car to have me go on my way, the car didn't start! They obviously kept the car and later in the afternoon informed me that it was a defective starter... It happens, right, no big deal. They would overnight the part and fix it on Monday 1/30/06... No problem... Monday comes and I have a very unpleasant conversation with the dealership (who by the way are very professional) and I'm informed that when they car was lifted to install the starter... they discover a CRACKED lower ENGINE BLOCK!!!! They immediately tell me that they will swap in a new engine! The car is 3 months old with 1,300 miles on it, so you see the problem! I'm demaning a new car, NOT a repair! Mind you, I have a number of friends who own dealership and know numerous mechanics! I speak with all of them that same day on Monday. ALL state the same. The only way this could have happened is that the engine was overtorqued on the installation, thus cracking the engine block! This car was delivered to me defective and quality control (what an oxymoron) at Chevrolet didn't catch the problem! Fine, things happen... but Chevy, you made the mistake, rectify it and give me a new car!!! I call Chevrolet customer support, and get a very polite, non-comittal run-around. When I ask the lady who is a manager to let me speak with someone above her, she states that she will not as per her "guidelines." Coincidentally, that dealership where my car was being fixed had a visit from a Chevy field rep. and this issue was immediately brought to his attention. He obviously okays the engine swap under warranty, but when informed that the customer wants the car replaced, refuses it. I immediately file a Better Business Beureau complaint, and receive a phone call from a GM's customer relations manager on Tuesday morning, who is apparently above the customer support manager with whom I spoke earlier... He is told all the facts and promises to get back to me on Tuesday 2/06/06. I want the car replaced & my issues with the repairs are the following: a.) Obviously the Z06 is a very high performance automobile, the dealer admits to me they have never did this job on this car, I'm afraid the reliability & performance of my car will be affected in either the short term or the long term. Nothing against the dealership, but they have specialists at the factory hand building & installing these engines, and now this job will not be done in the factory? P.S., I would feel the same had they told me that car would go back to the factory for the repair job as my confidence & security in this car is totally gone. b.) A simple carfax will reveal that this car has a new engine, thus substantially affecting the value of the automobile. Again, Chevy delivered a defective car, they need to do right by their customer and replace it. c.) We all know that owning a Corvette is an emotional decision, and surely the way I feel about this car has been substantially affected in a negative way. I still want to have a Z06, but this car is obviously not the one I will keep. Finally, I feel betrayed by Chevy's immediate reaction to my situation. The company (GM)is having a lot of problems as we all know. I feel that we, as Corvette owners, are the backbone customers and need to be heard and I think Chevy/GM is very dangerously undermining the core customer base with these type of actions. I see myself and others like myself as GM's #1 customers. Not only do I own their HALO car which states to the world, take a look and notice, the Z06 is what GM is all about, but I'm also a repeat customer having previously owned another Z06! I still have hope that Chevy/GM will do the right thing and replace the car without any further action by me... I'm still waiting... But I'm prepared to take all steps necessary, including legal ones... P.S. I am an attorney. All contributions & opinions would be highly appreciated. Anyone else ever have similar issues? Any ideas in dealing with this situation? Needless to say, I'm extremely distressed by this situation! Thanks in advance for comments and ideas... Alena
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Replying to: alenatasevich1 (Feb 02, 2006 7:25 pm) This particlular dealership was selling all new 911 Cabs at 100% MSRP. Therefore, Porsche and/or the delership were willing to take a $10k hit to give the original owner a brand new car. And that was only because of a clutch replacement, not something as serious as a cracked engine. The next week, I happened to meet the "lucky" 911 owner at the dealership and asked him if he had to threaten legal action to get a new car. He said just the opposite - he never even asked for a new car. They offered it without being asked. He was further stunned when they didn't charge him for an extra couple of options that were on the new one. It may have cost Porsche $10k+, but that event helped get my business two months later. Fortunately, I have not had any issues with my 911. But shortly after I bought a Honda S2000 in November 2001, one of the convertible roof latches broke. I got it replaced two days later at the dealership and a week or two later, it broke again. By then it had snowed. The dealership sent a service technician 15 miles to my house and replaced the latch there. The next day, I got a call from the regional factory representative asking if I was satisfied and if they could do anything else. I jokingly said a car cover would be nice. He laughed. A week later, one arrived in the mail. You have bought one of the few cars that GM could truly be proud of. Yet it came with a very serious defect. If they don't give you a new one, I would be upset as hell. Nobody is perfect - not GM, not Porsche, not Honda. But how you handle a problem says everything about your integrity as a company.
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Replying to: habitat1 (Feb 03, 2006 5:46 am) I couldn't agree with you more. Integrity of the company is the bottom line. I agree that problems arise and no company is perfect, but it comes down in doing the right thing vs. the wrong thing. It may seem like an additional expense for GM to do the "right" thing, but Porsche has managed to be one of the most profitable car manufacturers while doing the right thing, while GM is having huge financial difficulties and needs our tax dollars to be bailed out by the government. The gentleman with the Porsche had a problems with the clutch, and the dealer OFFERED to replace the car and let him drive the car he had until the replacement arrived. While my engine is cracked due to poor worksmanship & quality control, and I have to FIGHT for the same. Folks, its all about integrity! Maybe doing the right thing gets you more business in the long run thus leading to long term profitability. All additional comments & opinions would be greatly appreciated.
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