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New Ford Escape Hybrid Owners - Give Us Your Report

125 messages,  Last post on Nov 01, 2008 at 10:17 PM

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What is this discussion about? Ford Escape Hybrid


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#71 of 125
FEH-2008--Warning--My brakes went out!! by malibusky
Apr 16, 2007 (11:20 am)
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OK, first my 2007 FEH is carjacked...waited for the new 2008, had it 1 month..3000 miles and my brakes went out on Saturday!! I cam to a corner and the brakes got "squishy" and although I my foot was at the floor, the car was still rolling, then the ABS and Brake light came on.
 
I THOUGHT I was very happy with the 2008 FEH...I am not now. Of course, I am out of town...it happened at 3:30, I called Roadside Assistance and they responded within 1 hour. Got it towed to the dealer...as they were closing...and of course they cannot look at it until Monday...got a call this morning and the Ford computers are down so they cannot run the codes to see what is wrong....still waiting to hear!
 
Meanwhile, they did not offer me a courtesy car, the on lot car rental was closed and they left a F-150 truck for $45 a day or a Lincoln for $95...well gee, I guess I drive a truck for a few days...while on vacation...how much fun!!
 
With an extra night in our hotel and 2 days so far for a rental, I am out $300.....and I still don't even know what is wrong with the car.
 
Thanks Ford, I am sure you appreciate my business...
#72 of 125
Please take a breath. by mschmal
Apr 17, 2007 (9:39 am)
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I'm sorry to hear that you are having problems while on vacation. Please save all receipts for the Rental Car and the Hotel. Then call roadside and see if you can get any of it refunded.
 
Mark.
#73 of 125
Re: FEH-2008--Warning--My brakes went out!! [malibusky] by fomocona
Apr 18, 2007 (11:46 am)
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Replying to: malibusky (Apr 16, 2007 11:20 am)

I'm sorry to hear about your situation. I'm not aware of any general problems with the brakes on the Escape Hybrid. Ford does care about your situation. Please call the Ford Customer Relationship Center at 800-392-FORD (3673) and let them know what's going on. They would be in the best position to assist you. I know there were issues with some of the Ford computer servers on Monday but they are all working today.
#74 of 125
My new 07 FEH by supercub43
Apr 18, 2007 (7:00 pm)
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Really like my new car. First tankful (which was supposedly filled at the dealership) I averaged 32MPG. Second tank I averaged 35MPG. Most of my driving is hiway, so I'm very pleased with the mileage. Beats the heck out of my 04 Explorer I traded in. I liked the looks....especially the front of the 07 better then the 08's. Also......I wanted a red one.....and red is not available in 08.
#75 of 125
Re: FEH-2008--Warning--My brakes went out!! [malibusky] by malibusky
Apr 19, 2007 (7:57 pm)
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Replying to: malibusky (Apr 16, 2007 11:20 am)

So the brakes go out on Saturday, today is Thursday...yes, it took until 3:00 today to get the darn car fixed. The part didn't arrive at the dealer until late (at least that is what they told me) Wednesday afternoon, so of course they couldn't get the car fixed.."too much work" they said. After my husband calls and screams at numerous people at wonderful Palm Springs Motors, he finally said if my car was not ready by 5:00 he would have me drive home in the rental car (3 hours) and they could bring me my car when it was fixed...well, I guess it worked.
 
He did also call Ford relations and they were very nice, they called the dealer also and tried to help but basically it did not good either. However, they said they would file a complaint against the dealer...what ever that means. All I have to say....at least I was stuck for 5 days in a nice place!! hope not......
#76 of 125
Re: My new 07 FEH [supercub43] by ekiehn
Apr 23, 2007 (6:23 am)
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Replying to: supercub43 (Apr 18, 2007 7:00 pm)

Red's not available? That's lame Believe it or not that is a factor in my purchase of a vehicle since every car but one has been red (I totaled the car that wasn't red). I love my '06 Hybrid and was looking forward to adding another one later this year to replace my aging '98 Windstar Van, but if I can't get Red that's out of the question.
#77 of 125
Happy FEH Owner by kengreen
May 02, 2007 (11:08 am)
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April 7,'07.....purchased new '08 FEH
This my third Ford Escape. This is the smoothest, quietist, and nicest of the three.
In the last year, I drove the '05 12,800 miles, averaged 18.8 mph. At to days price,($3.00), my gas bill would have been,$170 monthly. I am currently averaging 33.4 mpg, my gas bill is $96 monthly, savings, $74 a month.
Call me a Happy FEH owner.
#78 of 125
Gas mileage on my '08 by dean58
May 05, 2007 (5:53 pm)
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With about 1600 miles on my FEH I am getting 33.5mpg while driving 65 to 70mph on the Interstate. If I speed up to 70 to 75+ to keep up with the traffic, my mileage drops to about 27.5mpg. These are using actual receipts although I agree with a previous post, that the dash readout is very close. I had my dealer change the standard Continental tires to Goodyear Fortera's before delivery. These have better braking and handling and also are quieter but don't roll as easy so gas mileage might be a mile or so less than standard equipment. I'd expect the mileage to increase after a few more thousand miles.
I had an '05 V6 for the past three years and liked it, but I think I will like the '08 even better!
I also was upset with Ford about their limiting the color choices to what marketing thinks we should have on a hybrid. My emails were answered by customer service people who told me marketing makes these decisions and they feel these are the best colors for the Hybrid. I replied that I didn't understand how that can sell the most vehicles!
#79 of 125
Buyer's Remorse... by gmoreau
May 06, 2007 (5:14 am)
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Mileage during freezing cold (20s) appx. 17 - 19 on AWD 2006 FEH. Mileage in Spring/warmer weather (50s/60s) appx. 23.4. Taking vehicle to the Ford dealer to find out what's going on. After reset of the computer; no change. Driving mostly in town appx. 35 mph. Total mileage: 13,800. First 6 months were great; last six months have been a nightmare. Feeling buyer's remorse; not a good hybrid, from my perspective. My Audi A6 Turbo got better gas mileage than this lemon.
#80 of 125
Re: Buyer's Remorse... [gmoreau] by loveak
May 08, 2007 (4:35 pm)
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Replying to: gmoreau (May 06, 2007 5:14 am)

Let me know how it turns out. We've had almost the same experiances. Ford just shruggs their shoulders and says "Sorry, we can't find anything wrong, that'll be $90 please" It's enough to make you want to drive it through the dealership instead of using the parking lot. even with 50 degree weather, no snow tires, most mileage under 40 miles an hour, parking inside a night-hell I even waxed it trying to find something.
It is a real mystery why some are getting great mileage an others are getting crappy. My 90 Z-71 off road gets only 5 mpg less than the FEH.
Perhaps one of us can find a capabale tech how can figure out what the problem is and let the rest of us know. Anybody know of another web site on FEH by any chance?

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