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Infiniti M35/M45 Maintenance and Repair

1172 messages,  Last post on Nov 11, 2009 at 10:11 AM

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What is this discussion about? Infiniti M35, Infiniti M45, Sedan

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#969 of 1172 Re: Where do you service your Infiniti M? [barryend] by ghstudio Sep 23, 2008 (11:11 am)
Replying to: barryend (Sep 23, 2008 7:42 am) there are some problems with the tire/oil change chains. Every time I go to one of those shops, they show me my air filter and tell me it needs to be changed using their own (cheap) brand. Brake shops are worse because they use the cheapest quality pads. Keep in mind that cheap pads may effect your rotors and then you are talking real money. Additives? Nitrogen in the tires (the latest sales pitch). transmission fluid dirty (probably not your fluid)....Of course it's much worse if my wife takes the car in for service.   Bite the bullet....go to the dealer for oil changes and get their (overpriced) filters. Also, for brakes, use the dealer...and point out that the rotors aren't warped when you go in.....and have them write that down, because if they overtorque the tires or don't put the pads in right so the rotors overheat, you may develop warped rotors.   And if the service manager comes and sits down beside you to review all the other things that they've found....thank him and say you'll consider doing them the next time   One dealer kept telling me i needed a new Hep filter...my air flow was reduced. I told him that I would replace it myself...The next time I went in, I asked the service guy to check to make sure the air flow was good and the same service guy said it was working great with full air flow. (of course I did nothing).
#970 of 1172 Re: Where do you service your Infiniti M? [wbimmer] by osbornkg Sep 24, 2008 (7:15 am)
Replying to: wbimmer (Sep 23, 2008 6:49 am) Did a Google and found:   The Garage - Independent Nissan / Infiniti Service www.thegaragesf.com 340 10th Street San Francisco, CA 94103 (415) 864-0111   They appear to be highly rated with 33 reviews and more   Might want to call and see if they have a referral list of people to call. Wishing you well.
#971 of 1172 Re: Reliability NOT [art234] by osbornkg Sep 24, 2008 (7:40 am)
Replying to: art234 (Sep 21, 2008 3:57 pm) I’m saddened you’re having these difficulties with your Infiniti. You’re living the horror of the relationship between the Infiniti owner and the dealership. I know you likely have but you didn’t mention whether you had called Infiniti directly to have this matter resolved in a professional way? It is just not like Infiniti wanting to have customers posting unresolved matters on message boards.   United States Consumer Affairs for Infiniti is: 800-662-6200, then press #7.   Wishing you well – this too will pass. Replies to this message: art234 (Sep 26, 2008 8:16 am) ghstudio (Sep 26, 2008 8:52 am) ghstudio (Sep 26, 2008 10:31 am) and 2 more...
#972 of 1172 Re: Where do you service your Infiniti M? [wbimmer] by Mr_Shiftright HOST Sep 25, 2008 (7:09 am)
Replying to: wbimmer (Sep 23, 2008 6:49 am) Rising Sun garage in San Rafael California has a good reputation.
#973 of 1172 Re: Reliability NOT [osbornkg] by art234 Sep 26, 2008 (8:16 am)
Replying to: osbornkg (Sep 24, 2008 7:40 am) Thank you for your note. I had contacted Infiniti, and they sent the district Tech to drive the car-he ACKNOWLEDGED there is a problem, and authorized changing the tranny and all the driveshafts. After that repair failed I asked to return the car, they refused, and offered me the following:   1. Reimbursement for my tire expense (I paid half for the new tires - $550) 2. One month payment for me for my inconvenience 3. IF I took another Infiniti they offered me the free maintenance package on the new car.   I declined all that, said I want them to fix the car. I made an appointment with Infiniti Service, and when I showed up they told me they are not allowed to touch the car--Infiniti TOLD them they can't do any more repairs.   So let's see--they ADMIT there is a problem, then REFUSE to fix it or make it right with the customer.   Great way to make sure I'd lease another Infiniti---NOT. Replies to this message: ghstudio (Sep 26, 2008 8:52 am) ghstudio (Sep 26, 2008 10:31 am) osbornkg (Sep 26, 2008 12:04 pm) and 1 more...
#974 of 1172 Re: Reliability NOT [art234] by ghstudio Sep 26, 2008 (8:52 am)
Replying to: art234 (Sep 26, 2008 8:16 am) Perhaps they don't want to touch the car...but get them to write a service ticket...and then get them to write down what they did or why they didn't do anything. Then send a copy of that to Infiniti and tell them that you are contacting your lawyer or your local TV consumer advocate if you don't hear from them in 24 hours. Keep it very businesslike.   If they do nothing, you have the documentation in hand....go forth and stick it to Infiniti and your dealer. Replies to this message: ghstudio (Sep 26, 2008 10:31 am) osbornkg (Sep 26, 2008 12:04 pm) hateinfiniti (Apr 19, 2009 5:12 am)
#975 of 1172 Re: Reliability NOT [ghstudio] by ghstudio Sep 26, 2008 (10:31 am)
Replying to: ghstudio (Sep 26, 2008 8:52 am) BTW...there must be something missing here....because there are very strict federal and state laws about warranty's. I doubt that Infiniti or a dealer would actually state that they would not work on a car with a clear, reproducable problem. That's just begging for legal action.   So what are we missing??? Was the car in an accident? is it out of warranty? Replies to this message: osbornkg (Sep 26, 2008 12:04 pm) hateinfiniti (Apr 19, 2009 5:12 am)
#976 of 1172 Re: Reliability NOT [ghstudio] by osbornkg Sep 26, 2008 (12:04 pm)
Replying to: ghstudio (Sep 26, 2008 10:31 am) I agree there is something missing in dealing with your concerns. It just isn’t Infiniti’s history to be handling you the way they are.   In my M35-07 information packet there is a booklet entitled, “Customer Care & Lemon Law information". Perhaps, the time has come to start the process of requesting a replacement or repurchase of your vehicle.   I’m saddened you’re unable to resolve your concerns with Infiniti. Wishing you well as you move forward. Replies to this message: hateinfiniti (Apr 19, 2009 5:12 am)
#977 of 1172 Nothing Missing by art234 Sep 27, 2008 (2:10 pm)
There is nothing missing from the story. It is as dumbfounding to me as it is to you. I have ONLY had the vehicle serviced by this dealer, and it is fully under warranty, and has never been in an accident.   Their line now is that the problem is within normal limits for the car. This is SO not the case.   I have now informed them that I plan to litigate-and have started working with the BBB on a lemon law claim.   They are out of line here--the service manager even told me that MANY people in 39 month leases of 2006 M's are desperately trying to get out of the cars--came within an inch of accusing me of fabricating the problem, yet he has driven the car...   Perhaps it is time to go to the press.......
#978 of 1172 Wind noise by prieto15 Oct 16, 2008 (9:20 pm)
2006 M35 I have a problem with wind noise very noticible coming from the passenger door pillar and the windshield. I have taken the car twiced to the dealer and they aknwoledge the noice but could not determined the cause, much less fix it. It is very annoying and unacceptable for a 50,000.00 dlls 'luxury car". My 97 cadillac catera is a lot quieter. Any suggestions or idea how to fix it?

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