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Sedans Infiniti M35/M45 Infiniti M35/M45 Maintenance and Repair
1177 messages, Last post on Nov 25, 2009 at 4:51 PM
You are in the Infiniti M35/M45 Forum. Your Hosts are pat & karens
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it is possible that it's real wood made into a very thin pliable curvable sheet which is then glued on to a backing/mounting piece. The glue appears to not be holding and the sheet starts to peel away from the backing. I am in SW Florida so our high heat may have something to do with the problem. My dealer told me that they have many customers waiting for these trim pieces and infiniti isn't telling them when they can expect them. I did get a call back last night from customer service and they are calling my dealer to find out why the dealer can't get parts (could it be because infiniti isn't shipping the parts...)..and they will get back to me on Wed telling me how they can help. |
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Replying to: ghstudio (Oct 03, 2009 2:12 pm)
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got a call today from the "eastern region parts expediter" in Infiniti Customer Service saying that she has raised my order to the highest priority and she would contact me on the 13th for status. No message about expected delivery time or any interim fix like gluing the "veneer" back down. This is not helpful customer service and does nothing more than the dealer could do. I guess the theory is that if someone in HQ says they're doing something, then you'll feel loved. I guess this doesn't work with me....I don't want love, I want my car to look like a $45K car. INFINITISVC...I'm looking for the rosewood driver door panel on a standard '08 M35. Is that one of the parts that you can get overnight?
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Replying to: ghstudio (Oct 07, 2009 12:59 pm) So I guess I sit with everyone else and wait....but I will find out how to contact Nissan in Japan and let them know of how this is effecting their reputation in the US....via internet postings like mine. Perhaps they will figure out a way to air ship some replacements in quickly.
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Replying to: ghstudio (Oct 08, 2009 11:59 am) |
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Replying to: ghstudio (Oct 08, 2009 11:59 am)
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Replying to: tmartin63 (Oct 09, 2009 8:30 am) Think about it. If there is a quality control issue with these parts, then they must be continuing to build cars with wood panels that they know may peel. I'm pretty sure that the 2009 and 2008 use the exact same panels. If they have fixed the problem, then why aren't there any parts here. We are less than 24 hours away from the manufacturer (by air). I have been told that there are "hundreds" on backorder....but I don't know if that's true. I do know that my dealer was very familiar with the problem when I initially went in and they told me that they have a number of them on backorder. The Florida "parts expediter" in customer service has not called back although I have left at least two messages. I presume that there is nothing she can do which may well be true if Infiniti Corp just doesn't have parts. It is near impossible to find anyone else in Nissan who you can speak to. Frustrating....
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| Last time I read this posting everything with my M was fine.I now note the passenger side wood trim is delaminating.MSRP 64,500 and falling apart.What is next? | |
Does anyone know the ground clearence for the M45x and is there an issue with winter snow/ice?Thanks
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Replying to: mltsurger (Oct 19, 2009 3:06 am) Visiting Host |
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