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Sedans Infiniti M35/M45 Infiniti M35/M45 Maintenance and Repair
977 messages, Last post on Sep 27, 2008 at 3:10 PM
You are in the Infiniti M35/M45 Forum. Your Hosts are pat & karens
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Replying to: wbimmer (Sep 23, 2008 7:49 am)
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Replying to: barryend (Sep 23, 2008 8:42 am) Bite the bullet....go to the dealer for oil changes and get their (overpriced) filters. Also, for brakes, use the dealer...and point out that the rotors aren't warped when you go in.....and have them write that down, because if they overtorque the tires or don't put the pads in right so the rotors overheat, you may develop warped rotors. And if the service manager comes and sits down beside you to review all the other things that they've found....thank him and say you'll consider doing them the next time  One dealer kept telling me i needed a new Hep filter...my air flow was reduced. I told him that I would replace it myself...The next time I went in, I asked the service guy to check to make sure the air flow was good and the same service guy said it was working great with full air flow. (of course I did nothing). |
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Replying to: wbimmer (Sep 23, 2008 7:49 am) The Garage - Independent Nissan / Infiniti Service www.thegaragesf.com 340 10th Street San Francisco, CA 94103 (415) 864-0111 They appear to be highly rated with 33 reviews and more Might want to call and see if they have a referral list of people to call. Wishing you well. |
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Replying to: art234 (Sep 21, 2008 4:57 pm) United States Consumer Affairs for Infiniti is: 800-662-6200, then press #7. Wishing you well – this too will pass.
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Replying to: wbimmer (Sep 23, 2008 7:49 am) |
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Replying to: osbornkg (Sep 24, 2008 8:40 am) 1. Reimbursement for my tire expense (I paid half for the new tires - $550) 2. One month payment for me for my inconvenience 3. IF I took another Infiniti they offered me the free maintenance package on the new car. I declined all that, said I want them to fix the car. I made an appointment with Infiniti Service, and when I showed up they told me they are not allowed to touch the car--Infiniti TOLD them they can't do any more repairs. So let's see--they ADMIT there is a problem, then REFUSE to fix it or make it right with the customer. Great way to make sure I'd lease another Infiniti---NOT.
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Replying to: art234 (Sep 26, 2008 9:16 am) If they do nothing, you have the documentation in hand....go forth and stick it to Infiniti and your dealer.
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Replying to: ghstudio (Sep 26, 2008 9:52 am) So what are we missing??? Was the car in an accident? is it out of warranty?
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Replying to: ghstudio (Sep 26, 2008 11:31 am) In my M35-07 information packet there is a booklet entitled, “Customer Care & Lemon Law information". Perhaps, the time has come to start the process of requesting a replacement or repurchase of your vehicle. I’m saddened you’re unable to resolve your concerns with Infiniti. Wishing you well as you move forward. |
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There is nothing missing from the story. It is as dumbfounding to me as it is to you. I have ONLY had the vehicle serviced by this dealer, and it is fully under warranty, and has never been in an accident. Their line now is that the problem is within normal limits for the car. This is SO not the case. I have now informed them that I plan to litigate-and have started working with the BBB on a lemon law claim. They are out of line here--the service manager even told me that MANY people in 39 month leases of 2006 M's are desperately trying to get out of the cars--came within an inch of accusing me of fabricating the problem, yet he has driven the car... Perhaps it is time to go to the press....... |
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