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Prices Paid: Buying & Leasing Experiences Ford Escape Hybrid Prices Paid and Buying Experiences
695 messages, Last post on Nov 20, 2008 at 3:37 PM
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Replying to: ursacat (Sep 11, 2008 9:53 pm) I have some problems with my reverse sensors in my 2009 FEHL. They seem to work intermittently. Sure enough, I backed into one of those ~3ft poles that are often in front of a telephone poll to protect it but the sensor even made a single noise. And of course, you cant really see those short poles out of your mirrors. Even worse, I hit DIRECTLY on the sensor. The damage was enough to warrant a new bumper. About ~$650 worth of damage at retail, probably half that at dealer cost. I tried to get warranty coverage on this or even some sort of middle ground solution like them fixing it for me at dealer cost (since it really is my fault). But my local dealership would have no part of it even though they get fault codes when testing the sensor. It was rejected some team called Digital Imaging. I ended up calling Cust Support and they said they couldnt override Digital Imaging. After going back to the dealership to find to try to find an escalation path, I found the service mgr to be evasive and generally unwilling to help. I tried to get any contact information for Dig Imaging or a Zone Rep or anything and she wouldn't do it. She wouldnt even give me a name to reference in my complaint letter I am writing. It is a shame... The sales experience at the dealership I bought from (in Longmont CO) was awesome. The service and support sucks big time at my local dealership. Does anyone know what Ford office(s) would be the best to my letter to???
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Replying to: hdtech (Sep 12, 2008 11:00 am) I would hope that Ford would do all that they can, seriously something needs to break for the American Car Dealerships. I had hoped that they had changed since my last American car purchase - about 20 years ago. Guess I should have stuck to a foreign car. Sucks for America! Thanks - please keep your stories and hopefully positive solutions coming! |
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Replying to: hdtech (Sep 12, 2008 11:00 am) I would first, calm down (always a good idea) and have service make sure the sensors dealership documents the fault codes. This will go a long way to building a cae for a claim or at least a reducion of cost for the damage. I am not an attorney but found over the years that if you follow protocol the dealers will cut you a break. First, if the sensors were not behaving properly they should probably cut you a "big break'. Sensors or not it's still your responsibility not to back into something ) - (obvious but unfortunate.) I have found calling Ford nothing but a pleasure dealing with the new 09 FEH. I just called into the general number. My take is that Ford should fix at cost. But that's just my opinion. Regards, |
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Replying to: ursacat (Sep 12, 2008 5:16 pm)  ursacat- I am actually pretty calm about this now. This was a 4 week saga of going back and for with the dealership and Cust Relations. But it is pretty much over now. I got the final rejection from the Service Manager last week. I did jump through all of their hoops and it really didnt get me anywhere. Supposedly the Service Mgr even called the Regional Zone Rep. You are right that it is ultimately my fault as I noted in first post. As I also noted, I was at least hoping that they would cut me a break but they did not offer anything of the sort. I am mostly disappointed in the "pass the buck" attitude of the dealership. Dont get me wrong though... I still love my 2009 FEHL
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Replying to: hdtech (Sep 12, 2008 6:04 pm) Regards, ursacat hotmail.com
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| I think I was one of the first to receive my FEHL in July. So far, I have over 3000 miles on it and have averaged 33.2 miles per gallon on my last 3 tanks. I live in the mountains so it's a little hard to keep it in EV mode when going uphill. So far, it has been awesome! No problems at all. | |
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this is the latest, once I here that it is working I will let you know. 2009 Lincoln Mariner, Mercury Milan, Ford Focus and Ford Escape/Hybrid owners wishing to create an account and register their vehicle with the Syncmyride.com website may receive an error message. There is nothing wrong with the VIN# or the Sync System. The Sync web support team will correct this condition in the very near future with a web-page update. We apologize for this inconvenience and thank you for your patience. Question??? Can we starrt a board on 2009 FEH Owners Experiences? Regards, |
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I ordered an 09 Escape Hybrid on May 14, 2008. I was told that since the dealership where I ordered my escape hybrid was one of the Southeast's largest volume sellers dealership, I should expect my escape hybrid in September. Well, September is here and no Escape... Long story short, after many conversations with my high volume dealer, I was told to expect my escape hybrid at the end of November 08... Days later, the sales manager told me that my order has been pushed back to January 09. Anyone else having this issue? Anyone else been given the run-around about delivery? The ford dealership is located in Raleigh NC... Any suggestions?
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Replying to: dukeguy1 (Sep 13, 2008 7:00 pm) |
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Replying to: hdtech (Sep 12, 2008 6:04 pm) I have the reverse sensors on my 2008, and one thing you have to be careful of is things like poles and people - they don't always register. The OM has a note as to the fact that it has to be a large object in order for the sensors to detect it. Still, if the pole went RIGHT INTO THE SENSOR, that seems a bit obvious. 
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