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Prices Paid: Buying & Leasing Experiences Ford Escape Hybrid Prices Paid and Buying Experiences
706 messages, Last post on Nov 18, 2009 at 12:41 PM
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Replying to: chifish (Sep 05, 2008 10:36 am) Regards, |
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Received my 2009 Escape Hybrid about 8 weeks ago, now have less than 2000miles on the vehicle. This is my first American vehicle in 20 years. The check engine light came on and I called the service department at my dealership. Spoke with a service intake person that was not helpful, was transferred to the Service Manager who told me to take the gas cap off and put it back on. I reminded him that there is no gas cap on these vehicles (he was an idiot). He offered to provide me with a rental car when I brought the car in to check out why the check engine light came on - however it was my responsibilty to pay for insurance, gas and taxes on the rental. (Only a few bucks - but it is the principle)!!! I should pay nothing - right? Got into an argument with the service manager. Contacted the awesome salesperson that sold me the car and they are taking care of me on Saturday - they will provide a loaner vehicle at no charge to me. The Sales Dept is covering this - not Service! Great for this service time - but I am very, very concerned what I have gotten myself into. The service peeps were a-holes!!!!! They were ignorant, condescending and non-accomendating. I did not pay 37K for a vehicle to be treated like crap for a problem that arose well before any scheduled service. Oh - my dealership provides no appointments on Saturdays -- I still need to work for a living and do the 7:30am to 6:00pm thing Monday thru Friday! I am concerned I made a mistake purchasing this vehicle. Comments - Anyone?
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Replying to: michaelweho (Sep 11, 2008 6:26 pm) Well, one thing I can say is this ... if your state has a "Lemon Law" in place, you should have your bases covered. In PA, if a new vehicle has a problem that is not fixed after three trips to the shop, it can be qualified as a lemon. The statute of limitations I believe says this series of trips to get it fixed must take place within the first year / 10,000 miles of purchasing the vehicle. If, on the other hand, they get it fixed and it doesn't come up again in the next 44 weeks or 8,000 miles, I'd say it looks like its fixed for good. A little scare, but no biggie. Worst case scenario, it'll be a painful couple of trips to the dealer, but they'll end up having to replace your car with a new one.  I have a Jeep Wrangler, and it didn't start doing what is commonly know for Wranglers as the "Death Wobble" (seriously, that's what its called ... look it up on YouTube or Google it) until about 30,000 miles. I cannot figure out for the life of me what the issue is, and I have 75,000 miles on it now (after many balances, new tires, alignments, and near wrecks on the interstate). The car shakes VIOLENTLY at about 53-58mph. I say all that to say, if any recurring problems are going to come up, best to have them when the state has got your back - in the first year of ownership! But that sucks ... 2k miles and a check engine light ... that's crap.
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Replying to: jlcomstock (Sep 11, 2008 7:38 pm) They are so concerned about the success of this line, you will get a person that will bird dog the issue. Regards, Lou
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Replying to: ursacat (Sep 11, 2008 9:53 pm) I have some problems with my reverse sensors in my 2009 FEHL. They seem to work intermittently. Sure enough, I backed into one of those ~3ft poles that are often in front of a telephone poll to protect it but the sensor even made a single noise. And of course, you cant really see those short poles out of your mirrors. Even worse, I hit DIRECTLY on the sensor. The damage was enough to warrant a new bumper. About ~$650 worth of damage at retail, probably half that at dealer cost. I tried to get warranty coverage on this or even some sort of middle ground solution like them fixing it for me at dealer cost (since it really is my fault). But my local dealership would have no part of it even though they get fault codes when testing the sensor. It was rejected some team called Digital Imaging. I ended up calling Cust Support and they said they couldnt override Digital Imaging. After going back to the dealership to find to try to find an escalation path, I found the service mgr to be evasive and generally unwilling to help. I tried to get any contact information for Dig Imaging or a Zone Rep or anything and she wouldn't do it. She wouldnt even give me a name to reference in my complaint letter I am writing. It is a shame... The sales experience at the dealership I bought from (in Longmont CO) was awesome. The service and support sucks big time at my local dealership. Does anyone know what Ford office(s) would be the best to my letter to???
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Replying to: hdtech (Sep 12, 2008 11:00 am) I would hope that Ford would do all that they can, seriously something needs to break for the American Car Dealerships. I had hoped that they had changed since my last American car purchase - about 20 years ago. Guess I should have stuck to a foreign car. Sucks for America! Thanks - please keep your stories and hopefully positive solutions coming! |
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Replying to: hdtech (Sep 12, 2008 11:00 am) I would first, calm down (always a good idea) and have service make sure the sensors dealership documents the fault codes. This will go a long way to building a cae for a claim or at least a reducion of cost for the damage. I am not an attorney but found over the years that if you follow protocol the dealers will cut you a break. First, if the sensors were not behaving properly they should probably cut you a "big break'. Sensors or not it's still your responsibility not to back into something ) - (obvious but unfortunate.) I have found calling Ford nothing but a pleasure dealing with the new 09 FEH. I just called into the general number. My take is that Ford should fix at cost. But that's just my opinion. Regards, |
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Replying to: ursacat (Sep 12, 2008 5:16 pm)  ursacat- I am actually pretty calm about this now. This was a 4 week saga of going back and for with the dealership and Cust Relations. But it is pretty much over now. I got the final rejection from the Service Manager last week. I did jump through all of their hoops and it really didnt get me anywhere. Supposedly the Service Mgr even called the Regional Zone Rep. You are right that it is ultimately my fault as I noted in first post. As I also noted, I was at least hoping that they would cut me a break but they did not offer anything of the sort. I am mostly disappointed in the "pass the buck" attitude of the dealership. Dont get me wrong though... I still love my 2009 FEHL
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Replying to: hdtech (Sep 12, 2008 6:04 pm) Regards, ursacat hotmail.com
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| I think I was one of the first to receive my FEHL in July. So far, I have over 3000 miles on it and have averaged 33.2 miles per gallon on my last 3 tanks. I live in the mountains so it's a little hard to keep it in EV mode when going uphill. So far, it has been awesome! No problems at all. | |
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