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Ford Escape Hybrid Prices Paid and Buying Experiences

706 messages,  Last post on Nov 18, 2009 at 12:41 PM

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What is this discussion about? Ford Escape Hybrid, Hybrid Cars, SUV


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#627 of 706
Re: May orders? [revmin] by burnsva
Aug 27, 2008 (6:40 am)
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Replying to: revmin (Aug 21, 2008 4:25 pm)

I ordered my FEH FWD Limited (with NAV & steps) on May 8th and got my VIN on July 21st from my dealer.
 
To date this is my progress:
 
Receipt Date: 5/9/2008
Serialize Date: 7/18/2008
Segment Date: 7/18/2008
Sequence Date: 7/22/2008
Blend Date: 8/11/2008
Produced Date: 8/20/2008
Gate Release Date: 8/22/2008
Ship Date: 8/22/2008
Arrival Date:
Sold Date:
 
Last report from my dealer is that it is still sitting in the KC railyard - and the FORD phone system reports the arrival is now 9/11 ( )...However, I think this was just FORD hedging their timeline and not over promising delivery the week of September 1st because production was delayed three days - hopefully I'll see the thing next week sometime!
#628 of 706
Re: 09 FEH Limited Check-in [ursacat] by munknasty
Aug 28, 2008 (12:06 pm)
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Replying to: ursacat (Aug 22, 2008 7:48 pm)

Thanks ursacat - I'm not sure if you have a flickr, photobucket or villagephotos account, but any of those is fine - I'm looking very forward to taking a look at your photos. Thanks for doing that!
#629 of 706
Re: May orders? [burnsva] by burnsva
Sep 03, 2008 (11:12 am)
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Replying to: burnsva (Aug 27, 2008 6:40 am)

It's here! Arrived at my dealer today and he is picking me up at the commuter train station tonight (in it!!!)...
#630 of 706
Re: 09 FEH Limited Check-in [munknasty] by ursacat
Sep 03, 2008 (7:12 pm)
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Replying to: munknasty (Aug 28, 2008 12:06 pm)

OK. It was a busy weekend. I'll take photos this week and post on flcker.
 
Couple of note:
 
I am averaging about 31 around town. Not bad.
 
I have pushed the limits of MS Sync (Sync my ride) and have found some minor bugs that I've been discussing with Ford. Basically, sometimes my iPod (Touch) does re-initialize properly after a phone call is ended (Blackberry 8800) so I have to resync from the Menu/USB/Sync. Not a big deal but I spoke with Ford Sync Specialist and they have alrady released a minor upgrade that we can all download via our laptop w/ the USB port. I'm holding off for another few months until v 1.1 is released.... I think it's way cool to be able to update the software/firmware myself. But I'm a Engineer....!
 
Regards,
#631 of 706
Re: 09 FEH Limited Check-in [ursacat] by fmorriso
Sep 03, 2008 (11:46 pm)
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Replying to: ursacat (Sep 03, 2008 7:12 pm)

What's the SYNC update process like? Is it anything like updating the firmware on a wireless router? If a person is comfortable doing something like a router's firmware update, would they be able to do the upgrade of SYNC to 1.1 themselves?
#632 of 706
Looking forward to my new 2009 FEHL by decker5
Sep 04, 2008 (12:50 pm)
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I've looked on this site a number of times to get some clue about how the orders get processed. It's been illuminating. I ordered mine blind (from overseas) on 6/13 from Willey Ford (Bountiful, UT) via the Internet. I've never even test driven a standard Escape! Received VIN and order # on 8/15 with an anticpated delivery of 9/15 -9/22. So 3 months if things work to plan. My vehicle package includes the NAV system. Never had that so I'm excited. Keep posting your gas mileage info and other impressions...they do help me and others. I'll do the same when I take delivery. Ciao!
#633 of 706
Re: 09 FEH Limited Check-in [ursacat] by chifish
Sep 05, 2008 (10:36 am)
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Replying to: ursacat (Sep 03, 2008 7:12 pm)

Where are you getting the updates for Sync? I am picking up my escape hybrid tonight and have tried to use the VIN to register at the sync website, but it will not let me.... any suggestions?
#634 of 706
Re: 09 FEH Limited Check-in [chifish] by ursacat
Sep 05, 2008 (12:50 pm)
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Replying to: chifish (Sep 05, 2008 10:36 am)

It will not let me register my VIN either. I called Ford late last week and they said it was a known issue and are trying to fix so we can enter our VIN's. Hell, they don't even have the 09 FEH on their website or listed in Syncmyride
 
Regards,
#635 of 706
Concerned by michaelweho
Sep 11, 2008 (6:26 pm)
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Received my 2009 Escape Hybrid about 8 weeks ago, now have less than 2000miles on the vehicle. This is my first American vehicle in 20 years. The check engine light came on and I called the service department at my dealership.
 
Spoke with a service intake person that was not helpful, was transferred to the Service Manager who told me to take the gas cap off and put it back on. I reminded him that there is no gas cap on these vehicles (he was an idiot). He offered to provide me with a rental car when I brought the car in to check out why the check engine light came on - however it was my responsibilty to pay for insurance, gas and taxes on the rental. (Only a few bucks - but it is the principle)!!! I should pay nothing - right? Got into an argument with the service manager.
 
Contacted the awesome salesperson that sold me the car and they are taking care of me on Saturday - they will provide a loaner vehicle at no charge to me. The Sales Dept is covering this - not Service!
 
Great for this service time - but I am very, very concerned what I have gotten myself into. The service peeps were a-holes!!!!! They were ignorant, condescending and non-accomendating. I did not pay 37K for a vehicle to be treated like crap for a problem that arose well before any scheduled service.
 
Oh - my dealership provides no appointments on Saturdays -- I still need to work for a living and do the 7:30am to 6:00pm thing Monday thru Friday! I am concerned I made a mistake purchasing this vehicle.
 
Comments - Anyone?
#636 of 706
Re: Concerned [michaelweho] by jlcomstock
Sep 11, 2008 (7:38 pm)
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Replying to: michaelweho (Sep 11, 2008 6:26 pm)

That's incredibly frustrating.
 
Well, one thing I can say is this ... if your state has a "Lemon Law" in place, you should have your bases covered.
 
In PA, if a new vehicle has a problem that is not fixed after three trips to the shop, it can be qualified as a lemon. The statute of limitations I believe says this series of trips to get it fixed must take place within the first year / 10,000 miles of purchasing the vehicle.
 
If, on the other hand, they get it fixed and it doesn't come up again in the next 44 weeks or 8,000 miles, I'd say it looks like its fixed for good. A little scare, but no biggie.
 
Worst case scenario, it'll be a painful couple of trips to the dealer, but they'll end up having to replace your car with a new one.
 
 
 
I have a Jeep Wrangler, and it didn't start doing what is commonly know for Wranglers as the "Death Wobble" (seriously, that's what its called ... look it up on YouTube or Google it) until about 30,000 miles. I cannot figure out for the life of me what the issue is, and I have 75,000 miles on it now (after many balances, new tires, alignments, and near wrecks on the interstate). The car shakes VIOLENTLY at about 53-58mph.
 
I say all that to say, if any recurring problems are going to come up, best to have them when the state has got your back - in the first year of ownership!
 
But that sucks ... 2k miles and a check engine light ... that's crap.

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