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Ford Escape Hybrid Prices Paid and Buying Experiences

628 messages,  Last post on Aug 28, 2008 at 1:06 PM

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What is this discussion about? Ford Escape Hybrid, Hybrid Cars, SUV


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#487 of 628
Re: Has anyone received their 2009 Escape Hybrid? [bjcarter] by ddawes
Jul 16, 2008 (4:50 pm)
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Replying to: bjcarter (Jul 11, 2008 3:15 pm)

I checked with my dealer today and he was also told about the "weather" delay, but could not get more of answer. My FEH is still in Kansas City, probably on a rail car. Since it was "shipped" on 7/1, but is still in KC, I imagine the lack of others reporting that they received their FEH may mean they're all still in KC. Frustrating to say the least! I would guess that it may be three to four weeks for those on the west coast to receive their FEH once the "weather" clears up. This afternoon I took a short 30 mile Motorcycle trip and saw at least six auto transports full of Toyotas heading north from Portland, OR.
#488 of 628
2009 FEH Navigation System Question by burnsva
Jul 17, 2008 (5:12 am)
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In the 2009 FEH Order Guide, it describes the Navigation System as "AM/FM 6 disc in dash changer,..." - but on the published window stickers with Navigation Systems it says, "Navigation/Single-Disc Radio" and there is no mention in the Navigation System user guide refering to multiple CD use (I haven't found it anyway)...
 
Does anyone have any other information regarding the Nav System?
#489 of 628
Re: Has anyone received their 2009 Escape Hybrid? [burnsva] by troybarwick
Jul 18, 2008 (10:21 am)
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Replying to: burnsva (Jul 15, 2008 9:02 am)

I ordered my Escape Hybrid Limited on May 31. It still shows unscheduled clean. WTF? Should I be concerned?
#490 of 628
Re: Has anyone received their 2009 Escape Hybrid? [troybarwick] by fmorriso
Jul 18, 2008 (10:43 am)
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Replying to: troybarwick (Jul 18, 2008 10:21 am)

A lot of us are in the same boat as you are: CLEAN/UNSCHED. I ordered a Ford Escape Hybrid Limited (U59/750A/WS+60N+187) on 4/21/2008, which as far as I can tell, is one of the oldest, if not the oldest such order reported on this forum.
 
When I called my sales guy this morning, because I know the Thursday evening order selection should be finished and the lucky "selectees" will have their orders changed to the next phase, including a VIN, he said that, as of Juy 16, my order is still CLEAN/UNSCHED.
 
Something very fishy is going on at Ford HQ in terms of how they choose vehicles to schedule. Like you, I wonder when they'll decide they need the revenue from our respective sales badly enough to schedule our vehicles to be built. Talk about being stupid when it comes to the Time Value of Money theory, Ford seems to have gotten an F- in that particular Finance course. Or, maybe Ford is so awash in cash they don't need a extra 30+ large each from a couple of small fry folks like us?
 
Keep in mind that the plant closes for annual vacation between July 28 and August 10, so even if your vechicle got scheduled today, I wonder if your vehicle would be built prior to August 11, the day the new third shift begins working.
 
I've opened a line of inquiry directly with Ford HQ (went to ford.com and found the contact us page) asking basically the same WTF question you're asking about the scheduling of my vehicle. So far, all they've done is ask for more information.
 
I'll post any change as soon as I hear.
#491 of 628
Re: Has anyone received their 2009 Escape Hybrid? [fmorriso] by neuroboy002
Jul 18, 2008 (11:46 pm)
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Replying to: fmorriso (Jul 18, 2008 10:43 am)

Wow. I am really sorry to hear about your situation, especially considering you were one of the very first orders. It just seems like you have been strung along. No other dealerships in your area can help you order a 2009 FEH? It doesn't seem like you will be getting anywhere with this dealership if they can't even schedule your order after 3 months! It doesn't sound right. You've invested a lot of time and patience and deserve some definite answers. I was disgruntled at first when my dealership insisted on a $3K down payment, but they verbally guaranteed me a vehicle before September. My Blend date was 8 days ago and am just waiting for the last half of this ordering process. I wish you the best of luck.
#492 of 628
Re: Has anyone received their 2009 Escape Hybrid? [neuroboy002] by fmorriso
Jul 19, 2008 (4:06 am)
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Replying to: neuroboy002 (Jul 18, 2008 11:46 pm)

Don't worry about me. I have a "backup plan" that I don't care to share at this time. Let's just say I haven't been sitting around doing nothing.
 
Did I mention this is the first Ford I've ever tried to custom order? Heck, until May 8 when my wife bought a 2008 Ford Focus off the lot of the same dealer, neither my wife nor I have ever purchased a Ford vehicle. Not exactly what I was expecting as a first time customer with a custom order.
 
I'm going over to the dealer today to see what the status is because the salesman claims the status isn't always updated by Friday, so it sometimes pays to wait until Saturday to check the status.
 
Our respective "experiences" are proof of one thing: the ordering process needs to be more transparent (and as a result, hopefully, more honest). Customers need to be able to log on and monitor the status of their order from the comfort of their computer. Until that happens, the ordering process will continue to be "gamed" by Ford HQ like it seems to be doing at the moment. Ironically, if the goal is to maximize revenue (and thus shareholder value), Ford is playing the "game" very badly, at least from where I am sitting.
 
Maybe it's my 800+ credit rating that is making them shy away from doing business with me? Or is it because I pay all my bills, including credit cards, in full, on time each month for the past 30 years? I must be doing something wrong, but whatever it is, it's a complete mystery to me. GM had no issues accepting and rapidly fulfilling my four custom orders from the local Saturn dealer between 1991-1999. I had similar good experiences with custom orders from Chrysler and AMC/Renault back in the 1980's.
 
I could understand if I was the last person to order, but I ordered on day five of the ordering window, which opened April 17. Scheduling supposedly began May 15 and production supposedly began June 23. That neither of our orders has even been scheduled should be a badge of shame for Ford, but I'm grounded enough to know that won't be the case.
#493 of 628
Re: Has anyone received their 2009 Escape Hybrid? [fmorriso] by ddawes
Jul 19, 2008 (8:23 am)
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Replying to: fmorriso (Jul 19, 2008 4:06 am)

Even though there have been a number of FEH built and "shipped", they still sit in Kansas City under a "weather related delay" , which is apparently a code term for auto hauler's strike. Seems as though they can't be honest about the reason customers aren't receiving their cars they order, either.
#494 of 628
by crysnsteve
Jul 19, 2008 (11:05 am)
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We picked up our 09 FEH limited yesterday. The navigation system is SICK! I Love the 10 gig hard drive (jukebox) included in the system. It was so easy to pair the phone to it. If anyone has any questions about this model I will try to help answer them for you. As close as I can tell I think the cd player is a single disc not a six.
#495 of 628
Re: [crysnsteve] by fmorriso
Jul 19, 2008 (12:00 pm)
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Replying to: crysnsteve (Jul 19, 2008 11:05 am)

Congratulations!!!
 
My dealer got the color 2009 Ford Escape brochures and as I pour through it while waiting for my FEH Limited to be scheduled, I read near the back under "Choose your options" that you are correct: Voice-activated Navigation System with neaarly 10-gigabyte hard drive, single-disc Audiophile Sound System ....(Available on Limited, Hybrid and Hybrid Limited)
 
Compare the above with this, located on the same page of the brochure: Audiophile Sound System with 6-disc in-dash CD changer, MP3 capability...(Available on XLT and Limited)
 
The key to remember is this: Limited is not the same as Hybrid Limited.
#496 of 628
Re: [crysnsteve] by ddawes
Jul 19, 2008 (1:12 pm)
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Replying to: crysnsteve (Jul 19, 2008 11:05 am)

CONGRATULATIONS!! From what I can tell you are the first person I've read about receiving their FEH. As I wait out the "weather related delay" , strike, or whatever it is for mine; can you tell me where you're at and what your ship date was? My FEH was "shipped" on 7/1, but is still in KC.

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