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SUVs BMW X3 & X5 2007 BMW X5
202 messages, Last post on Apr 03, 2009 at 4:29 PM
You are in the BMW X3 & X5 Forum. Your Hosts are steve_ & tidester
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So my Dad and his 2 (1.5 year old) Great Danes are driving to work in their 2007 X5 3.0si on a snowy, slushy morning here in the suburbs of New York City. The LOW COOLANT warning comes on. My Dad pulls over to change direction and head to WIDE WORLD OF CARS BMW where he got the truck from. He pulls over and the warning goes away. 10 minutes later while driving on the Tappan Zee Bridge, he gets another warning that says LOW COOLANT, ENGINE IS OVERHEATING, PLEASE DRIVE AT MODERATE SPEEDS. Well since he was going 30 mph (due to the inclement weather), he figured he could get across the bridge, pull over, and call roadside assistance. Slowly the car started slowing itself down, bucking, and then STOPPED! It stopped in the middle of the bridge. The first truck from the New York State Thruway Authority comes out and says he's going to push my Dad to the other side of the bridge. Well, the car won't turn on and the transmission won't shift into neutral. Next comes the tow truck. No good. Then they call the flatbed in... they can't figure out how to get the X5 into Neutral! At this point he called me and I was on my way to work (I work for my Dad) in my 2001 Honda Prelude Type SH. He tells me the whole story and asks if I can come and get him. Him yes, but there is no way 2 Great Danes are fitting in my Prelude. So I turn around and get my wife's X3 (good thing nyccarguy jr. has no school today hence mrs. nyccarguy has no work). I cross the bridge and make my way back toward the tollbooth. They yanked the truck onto the flatbed. Getting the truck into neutral was a ridiculous process. I read in the owner's manual to take the mat out of the cupholders, twist a cap off, then get a tool from the back (by the spare tire) to release the transmission. I load up my Dad and the dogs into my wife's X3 and send them on their way. They unload me off one flat bed and put me on another. I go with the tow truck driver to WIDE WORLD OF CARS BMW. Turns out my Dad drove over a piece of wood that got lodged into his radiator. A few other things under the truck were damamged. SO far we are talking about $3300 in parts alone and they aren't done pulling the truck apart. WIDE WORLD OF CARS service department stepped up big time for us. Our regualr service advisor wasn't in today, but I was taken care of and they even gave me a loaner (328i Coupe w/ X drive). I can't say enough good things about how well I was treated.
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Replying to: nyccarguy (Jan 28, 2009 8:39 pm) tidester, host SUVs and Smart Shopper |
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So the radiator, condensor, lower front bumper, and some other juicy parts have to be replaced on my Dad's '07 X5 to the tune of around $5000. I can't believe the insurance company. Our service advisor sent them pictures and a detailed estimate that included parts and labor for both the service department and the body shop. For whatever reason the body shop labor is less expensive than the labor in the service department. The insurance company called the service advisor and said they want the body shop to do all the work on the car! Is that unbelievable?!  The service advisor explained to the adjuster that the body shop doesn't do mechanical work and the body guys aren't trained by BMW to make mechanical repairs. SHEESH! ANything for them (insurance) to save a few bucks
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I have an 07 X5 and just recently, I went to go start it on a Monday morning (after not driving it for only one day) and it wouldn't start. Had the car jump started and two weeks later the same thing happened. I took it into BMW for service and after two days I got it back - allegedly fixed. NOT SO! After driving it yesterday morning to the store, I went to start it just two hours later and the battery was dead again! Is anyone else having this problem? I will be getting another jump tomorrow and, AGAIN, taking into service.
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Replying to: dfresca (Feb 15, 2009 8:21 am) It's to the point that if I don't drive it for a couple of days I'm planning to have to jump start it. I can't see how I'll buy another BMW again. |
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My '07 X5 is the 2nd BMW I've owned. I had an '04 330ci with 41K miles which I traded in for the X5. I've had it for a year this month. I'd say that it's been in the shop at least half a dozen times, if not more. The current problem is my engine light came on. The Techs said that there was a problem with the 'Vanos' system.. something I never heard of until I Googled it. If you own a BMW, you have a Vanos system too. So, this was Monday. Thursday the system was put back together after having it torn apart. According to my Service Advisor.. the Fault code hasn't cleared. A software download/upgrade didn't resolve it, nor did another task performed on it. It is now Friday after 5. My Service Advisor says they've exhausted their efforts, and have to contact BMW Support on Monday. I'm driving this piece of crap Nissan Rogue which I shouldn't be too tough on, it currently runs better than my car. THIS might be reason why I'll never buy another Bimmer.. more to come.. 
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