Last post on Oct 22, 2008 at 7:14 AM
You are in the Prices Paid - Buying & Leasing Experiences
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Scion tC, Coupe
#33 of 114 Re: Dealer from Hell [mike84]
Jul 16, 2005 (9:45 pm)
I'm having the same experience; it's been 2 weeks of me trying to find a dealer I can stomach doing business with.
They lie about the inventory in stock, and I've been lied to about the colors' availability (at the Burlingame, California Scion dealer I was told black cherry is discontinued for 2006. I explained that I'd seen the website, and he flat-out told me I was wrong and needed to come down and just buy the other color he had on-site). Either that, or they're utterly indifferent and downright rude.
I suspect there's such low-profit here that only the lowest level of care is paid to you. Which is incredible; I'm making a $20k purchase!
Toyota/Scion should cut their marketing-spending and give more dealer-incentives. I've had such frustration myself trying to buy a TC these past few weeks that I'm about to pick out another car from a dealer who can at least fake wanting to do business with me.
#34 of 114 Re: Dealer from Hell [dahl]
Jul 17, 2005 (2:37 am)
Yep...it's certainly NOT as they would have you believe huh? Here is the page from the main site with the "disclaimers" that say basically dealers can set whatever prices they want to BUT the customer still can't haggle...
#35 of 114 Re: Dealer from Hell [aeroluvr]
Jul 17, 2005 (7:29 am)
First, let me say that I am not a Scion representative at our dealership. From my understanding, the individual dealer does not HAVE to have the same pricing that Scion does on their website, however, the Dealer must have THEIR prices posted both in the showroom and on their individual website for vehicles, parts, accessories, rates, etc. So what may save you all some time is to check out the individual dealer's web site to get their pricing.
Hope this helps.
#36 of 114 Re: Dealer from Hell [toyotaken]
Jul 17, 2005 (7:47 am)
But that's my point - what value is "pure price" to me as a consumer? What I'm hearing is that I'm utterly unable to negotiate options that should be negotiable, and that in some instances the dealer can and will charge more. This isn't the Saturn model, and I suspect that part of the poor performance I'm experiencing from Scion salesmen has to do with working next to their Toyota peers - peers who likely have a higher profit-margin/sales "take" than their Scion peers. On the Saturn lot, everyone gets the same amount, and dealers on those Saturn lots give a very different experience than the reluctant Scion dealers on the Toyota lots.
#37 of 114 What is going on with scion dealers?????
Jul 18, 2005 (12:07 pm)
This has been the most difficult $22,000 I have ever spent. It is extremely frustrating that these dealers think they can get away with murder, and bold face lie to us. I also bought a Toyota Scion Tc and have encountered nothing but lies and deceit since day one. I am a 24 year old girl, luckily I had my father who can see right through the BS these car dealers like to dish out. I can only imagine what they would've tried to tell me, had I gone in by myself! I do agree that the incentives must be made better for the salesmen, though sad as it is thats the only way we as consumers will get better customer service. My dealer even told me he only makes a certain amount on scions and was hardly worth his effort. No wonder its been problem after problem, and lie after lie. Its the first Toyota I have ever bought, and this dealer has left such a bad taste in my mouth I will reconsider ever buying another one. The excitement of a new car was completely taken from me by this car dealer. If anyone lives in Scottsdale, Arizona and is looking for a Toyota dealer, DON'T go to Right Toyota!!!! I hope Toyota as a whole takes a step back and re-evaluates the way they train their salesmen to sell, or not sell, Scions. Its a great car overshadowed by the supposed " Haggle-Free" hassle of buying.
Jul 30, 2005 (9:40 am)
Just received my new tc yesterday!!! 2006 superwhite with side airbags. I have been visiting this forum since March and all your comments have been very helpful (stickguy, tonylexus, etc). My tc was supposed to get here in 20 - 25 days but one became available in 10 days. Once I was told they had a tc for me, making the final decision to buy was a bit scary, especially when reading the last few posts on this website. But I looked at the overall experiences all of you have had and the info I read from other tc forums. Overall what I heard was that owners love their tcs. Driving it for the first time yesterday, I can see why. As an older person, I don't look at the same features my 16 year old son does. The ride was smooth, quiet, very roomy inside despite its size from the outside, and a very secure feeling in the driver's seat. Much more secure than my Toyota Corolla feels to me. Will keep you informed on how it continues to do. 34 miles on it so far.
As for my buying experience...FANTASTIC! Dick Poe Toyota/Scion in El Paso gave me wonderful service, quick and friendly. The salesperson and I kept in touch through e-mails since March. Visited another Scion dealer who wanted $500 down to order, but this one asked for no money down. No pressure either. Even the finance part was surprising. I spent no more than 30 minutes in finance and they gave me several options for financing and I decided which one to take. I was more than pleased with the results. And, no pressure again.
Today begins Day 2 with my tc. Incidently, I looked at the Honda Civic, Honda Accord, CRV, Sonata, Toyota Corolla & Camry and some of the Nissan cars. For the money and all it comes with (ABS, sunroof, comfort, etc.) this is the one I liked best. By the way, I hadn't even heard of the tc and wasn't even interested in it, but my son kept telling me that he wanted one someday and so we test drove it one Saturday... (just for the fun of it). And now you know the rest of the story.
#39 of 114 tc order time
Jul 30, 2005 (10:11 pm)
Hello, I haven't seen a midwest post yet so here I go. I went shopping for the tc in mid june. The first dealership I went to Grossinger Scion in Lincolnwood, Il didn;t even have a tc to look at and just expected to be to buy one without even test driving it. So I then went to Evanston Scion and they did have one to drive, but it was automatic (I wanted a stick to try out) but at least I knew what it was like to drive one. So I ordered one in 5 speed blue with the air bags. They said it would take a few months to develiver and now it is almost august and the order isn't even filled yet. I that normal at this point?
#40 of 114 Just ordered a tC at Koons Tysons
Aug 03, 2005 (1:06 pm)
This car is just too popular. Hard to even find a tC to testdrive but Koons Tysons had a flint mica available from a buyer that changed his mind. I think the frenzy is causing some Scion dealers to resort to old dealer tricks.
Well its still better than buyin a similar popular car the Ford Mustang. That coupe is selling for at least $4k over MSRP in my area. Same availability No Mustang coupes in the lot in Sterling. The salesman was jus salivating over me. At Acura, they tried to upsell me a TL then made me wait while another manager showed up with the Shark smile from Finding Nemo that scared me all the way to Scion and Carmax.
That post who bought a Civic instead is bound to find a nice dealer because the Civic is old news. I bet that dealer even had a lot of Civics in stock.
My car won't be ready for 2 weeks at which time I will find out if fangs come out of the dealer. Thanks to all your advice because I will walk out if he tries any shenanigans.
Up till now they have been so nice. The rep even let me do figure-8s and hard breaking on my test. My search is over...that car is fast yet solid for under 20k. They did ask for a refundable $500 deposit. To my understanding the accessory price is the internet price.
i will post again when my tC arrives
#42 of 114 Dealership Expereince
Aug 05, 2005 (5:18 pm)
Went to a dealer in Clifton Park, NY today to check out the TC, and it was not a pleasant experience at all
Had to stand at the Entrance for 10 minutes before someone even bothered to ask me whether I need any help, and eventually I had to go and get help on my own. When someone did get the time to speak to me, he was pretty rude and cold. I wonder how they can expect someone to spend $ 20K when they treat someone the way they did.
To top things off, there was not a single car he had to show me. I am surprised how someone can expect me to spend $ 20K without even having a look or test drive the car.
I had heard that Customer Service and Toyota Dealers don't go hand in hand, and I guess I got to experience it for myself today.
M dropping my plans of buying any Toyota Product because I guess I deserve to be treated better when I am going to spend $ 20 K.
On the way back, stopped at a Volvo Dealer to check out the S 40. Inspite of the dealership being on the verge of closing (the salesman was literally locking the doors), he showed me around the car. Guess Toyota's loss is Volvo's Gain