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Prices Paid: Buying & Leasing Experiences Scion tC Prices Paid and Buying Experience
114 messages, Last post on Oct 22, 2008 at 7:14 AM
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I'm so sorry you went through this! That is why I am hoping to hear from others here who have GOOD dealer recommendations for Orange County CA before I set out to do my test drives, etc. I would have flat out REFUSED to drive the red auto 2005 and asked to speak to the sales manager at that time or just went and found the sales manager. Sure am glad you wrote the letter at least...but am sorry it made you end up buying another vehicle. I wish you would have tried a few other dealers..if there are any around that is.
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My wife and I went into Riverside Scion in Tulsa, OK to by a TC. After the experience we had we bought a Civic EX sport instead, our first non-Toyota in 20 years and I've come to the conclusion that Toyota customer Service is dead. Here's a copy of the Email I sent to Riverside and to Scion.com. Their reaction was basically thanks we'll look into it, nothing from either for 2 weeks To Sales Manager or whom it may concern, My wife and I came onto your lot on 11th St. this morning to look at a new Scion TC for my wife. The salesperson who came to help us proceeded to ignore my wife even though she spoke to him first until I told him that he needed to talk to her as it was to be her car and her decision. He asked the reasonable question of when we were thinking of buying, she replied that we would be buying within the next week but would most likely have to order because she wants the Azure pearl color with several body accessories and a 5 speed stick. After that the entire experience went downhill, he kept pushing her toward the red 2005 even after being told several times she didn't like the color, did not want an automatic, and wanted a 2006. He finally went in to get the keys so she could test drive the 2006 manual Black Cherry Pearl but he came back with the keys to the 2005 red auto. She was upset but went ahead and drove it to feel out the ride and how the AC worked etc. During the test drive (I was in the back seat) he kept looking at his watch, tried to dissuade her from getting on the highway and after about 5 minutes just started guiding her back to the dealership. All during this drive he kept pressuring about this car, he seemed incredulous to the point of insult that she would want a stick and stated at least twice that color wasn't an important criteria. We both found his attitude to be derogatory and rude. All in all it was one of the worst experiences we have had at a dealer and we will be buying a Scion but it won't be from Riverside and you can thank (BLANK)for that. So mad after 2 weeks bought Civic Instead.
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Replying to: Sylvia (May 08, 2005 6:51 am) Now, here's the trouble - as I learned today at the Walnut Creek, CA Toyota/Scion: This is not true; the prices you see on the website are not guaranteed, and the dealers can - and will - charge ABOVE the "the price you see posted". Today I went in to buy a Scion and began asking for the accessories I wanted. They were charging HORRIBLY above the website prices. Here's one example: LED Light Enhancements: website - $250, Walnut Creek - $299 (for those doing the math at home - approx 20% markup above MSRP on the accessory) I sat there furious as the dealer/salesman explained to us that "Pure Pricing" does NOT mean all dealers charge the same price! Instead, you negotiate on the accessories/add-ons that make the car! So what you have to do is go to all of the various dealer-websites and look to ENSURE they will sell you your car at the website price! I'm infuriated, because there's nothing "pure price" about this - I'm now treating the purchase as a typical car purchase, and now haggling with a few dealers to knock the prices down on those accessories. I found two that will charge MSRP as the max, and found that many of the other dealers in my area (SF Bay Area) just charge above MSRP and rely on the false claim of "pure pricing" to mislead consumers into thinking the price they get at ANY single dealer is the same at any OTHER dealer! I just can't wait to hear about the first class action false advertising claim on this one!!! On another note, I've been trying to buy a Scion TC for weeks. The first dealer lied and told me he had every color in stock (I wanted to see the colors on the car before making up my mind), and when I got there, he had only silver (Magnussen Toyota); The second dealer lied and told me that black cherry is a discontinued color, so I should come on down NOW and buy the flint-black one he was going to sell me, but it was ready to head out the door so I had to make it in FAST (Burlingame Toyota); and the third was Walnut Creek, where I showed up, looked at the car, was prepared to take it, and learned of this dealer-by-dealer markup after I was halfway through the financing application. So my advice to folks is this: CHECK THE DEALER WEBSITE BEFORE YOU GO TO THE DEALER. Because not all dealers charge the same. And if you don't believe me, compare the following four bay area dealers: Magnussen Scion (Palo Alto, CA) (charges msrp) Walnut Creek Scion (Walnut Creek, CA) (charges above msrp on many options) Fairfax Scion (Fairfax, CA) (charges above msrp) Also, many dealers CANNOT give you the options you want - the Walnut Creek guy had no idea what the "ipod compatible" feature was, and gave me the price of $395 (the website cites $260 as the MSRP on this feature). To say I feel misled is about half of the story - I feel downright lied to by the Scion hype. |
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Replying to: got_vtec (Jul 02, 2005 11:52 am) I learned today that the "pure pricing" does NOT include accessories when the dealer I visited wanted to charge me almost $200 above the MSRP on the accessories I wanted for the car. The accessories differ from dealer to dealer. So yes, there is haggle room indeed. |
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Replying to: mike84 (Jul 16, 2005 12:48 pm) They lie about the inventory in stock, and I've been lied to about the colors' availability (at the Burlingame, California Scion dealer I was told black cherry is discontinued for 2006. I explained that I'd seen the website, and he flat-out told me I was wrong and needed to come down and just buy the other color he had on-site). Either that, or they're utterly indifferent and downright rude. I suspect there's such low-profit here that only the lowest level of care is paid to you. Which is incredible; I'm making a $20k purchase! Toyota/Scion should cut their marketing-spending and give more dealer-incentives. I've had such frustration myself trying to buy a TC these past few weeks that I'm about to pick out another car from a dealer who can at least fake wanting to do business with me.
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Replying to: dahl (Jul 16, 2005 9:45 pm) Yep...it's certainly NOT as they would have you believe huh? Here is the page from the main site with the "disclaimers" that say basically dealers can set whatever prices they want to BUT the customer still can't haggle...
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Replying to: aeroluvr (Jul 17, 2005 2:37 am) Hope this helps. Ken
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Replying to: toyotaken (Jul 17, 2005 7:29 am) |
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This has been the most difficult $22,000 I have ever spent. It is extremely frustrating that these dealers think they can get away with murder, and bold face lie to us. I also bought a Toyota Scion Tc and have encountered nothing but lies and deceit since day one. I am a 24 year old girl, luckily I had my father who can see right through the BS these car dealers like to dish out. I can only imagine what they would've tried to tell me, had I gone in by myself! I do agree that the incentives must be made better for the salesmen, though sad as it is thats the only way we as consumers will get better customer service. My dealer even told me he only makes a certain amount on scions and was hardly worth his effort. No wonder its been problem after problem, and lie after lie. Its the first Toyota I have ever bought, and this dealer has left such a bad taste in my mouth I will reconsider ever buying another one. The excitement of a new car was completely taken from me by this car dealer. If anyone lives in Scottsdale, Arizona and is looking for a Toyota dealer, DON'T go to Right Toyota!!!! I hope Toyota as a whole takes a step back and re-evaluates the way they train their salesmen to sell, or not sell, Scions. Its a great car overshadowed by the supposed " Haggle-Free" hassle of buying. 
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