Last post on Apr 25, 2013 at 4:42 PM
You are in the Prices Paid - Buying & Leasing Experiences
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Buick LaCrosse, Sedan
#15 of 64 Re: Buick LaCrosse: Prices Paid & Buying Experience [kirstie_h]
Dec 17, 2006 (8:55 pm)
I hate to be the fly in the ointment but I've had a bad experience with Buick and the Lacrosse. I bought my Lacrosse brand new, a 2006 Buick Lacrosse CX the odometer read 75 miles when I drove it off the lot. However, within a few miles of the dealership my car developed a problem. The low oil pressure warning began to sound. I didn't think much of it because the car was new, but it continued. I contacted Onstar to pinpoint the problem, but Onstar couldn't find it, then I emailed the dealership and brought the car back as soon as I could. When the car was checked metal shavings and chunks of metal were found in the pan, The #3 bearing was bad and the other bearings had wear on them. My dealer called me told me about the problem. The service manager told me that this problem was due to poor manufacturing and Buick only wanted them to fix the damage but they, the dealer that is, would replace the cam, because they believed in going the extra distance. I couldn't believe what I being told so I contacted Buick and the story change to they told Buick that they were replacing the engine for me, because they believed in going the extra distance. I requested a new car, and I was run around in circles by Buick, and the dealer, I tried to resolve the problem using the BBB but that was a waste of time, I would have lost about 5000.00 even though the car didn't comply with the Magnuson-Moss warranty act. In my dealing with the dealer and Buick I have been lied to, cheated, and ran around in circles. I bought a Buick because of the Buick reputation and the new breed of Buicks that are targeted for a younger buyer but I found the same crappie stuff with Buick today that almost kill the American auto industry in the 70's poor quality and service. I understand no matter how good a company is a lemon is bound to slip through but when you find it fix the problem and fix it right, replace that car.
#16 of 64 Re: Buick LaCrosse: Prices Paid & Buying Experience [overdrive1]
Dec 18, 2006 (2:06 pm)
I guess I am a little confused.
You had a bum engine. Terrible but things do go wrong. Buick is number 3 in initial quality behind Lexus but ahead of Toyota and Cadillac.
The dealer said that Buick told them to replace the bearings only but they on their own would replace the cam? That sounds awful fishy if they found metal shavings in the oil. So you did the right thing and called Buick directly who said they approved an engine replacement.
First I would run from that dealer if I get your message right.
2nd, I am not sure why you are going thru a lemon law or BBB. Nothing you have explained would allow that type of prodedure.
What has Buick done that makes you feel you have been lied to? They are ready to replace the engine as they should. The proper procedure here is to have the engine replaced, by Buick, for free under warranty. Not sure why you feel you should get a new car.
#17 of 64 Re: Buick LaCrosse: Prices Paid & Buying Experience [62vetteefp]
Dec 21, 2006 (10:35 am)
I explained my experience with buying a new Buick and this section is called "Buick Lacrosse: Prices Paid & Buying Experience" My experience was bad. It was a bad experience with the dealer and Buick there is no disputing that. Would have been happy given my situation? If you would, I'd gladly sell you my car and wish you luck. Since your reply to my experience seems to be an effort to minimize the events I wonder if you are a dealer or Buick rep trying to do some damage control. If you are a dealer of Buick rep I'm sure I see another posting from you attempting more damage control.
#18 of 64 Re: Buick LaCrosse: Prices Paid & Buying Experience [mark156]
Dec 21, 2006 (11:09 am)
Ahh you caught me! I am paid lots of money to watch this LaCrosse forum and make comments. Obviously not the dealer though because I told you he sucked.
Seriously, sorry you feel that my comments are bad. I was not trying to minimize your issue. You did have a very poor experience but I was just stating that your expectations were a bit much. Engine replacement would be the way it would be worked out anywhere.
Hey, I responded back so I must be a dealer or Buick rep. Caught me again. darn. Better send an invoice to someone!
#19 of 64 Re: Buick LaCrosse: Prices Paid & Buying Experience [62vetteefp]
Dec 21, 2006 (11:48 am)
I'll never know if you're a dealer of Buick rep but I appreciate that you acknowledged how I feel about my car buying experience, and yea the dealer sucks, but with more than 17 dealerships I'm just another number. Without dragging this thing out I was told by a Buick customer service manager that Buick was looking into buying the car back, and that was just one of many lies told by Buick and the dealer. There is a lot more that went on with Buick and the dealer but writing it all down would be beating this thing into the ground. It's enough to say this is what happened to me and let it be. As for my expectations I met a Toyota owner and a Subaru owner and both had a major problem with their cars and both Toyota and Subaru did the right thing replacing the vehicles.
#20 of 64 2007 CX used with 14,000 miles
May 31, 2007 (4:27 am)
I just got a used LaCrosse CX with 14000 miles. It had cloth seats, sun roof, trip computer, driver power seats. Paid $18,000 out the door.
#21 of 64 2008 Buick LaCrosse Super
Sep 24, 2007 (10:58 am)
I ordered my new car (red jewel tintcoat) on July 13th and I'm glad I did! At the time its MSRP was $31,310, but I see where Buick recently raised it to $31,995. Not only that, but with GM now on strike, who knows when they'll resume building more, and what the price will be. Anyway, my salesrep was very honest about availability and pricing. Even though this is a new model, I knew my car would be built with tender loving care at Buick's #2 Oshawa plant. And I was right, because I haven't found a single thing wrong with it (so far) since I took delivery on August 20th. This car is really a baby boomer's dream. I've been waiting patiently for Buick to build a car with great performance (5.3 liter V-8), comfort (superb powered and heated leather seats), and looks (beautiful new interior design, new "waterfall" grill, and dual exhausts) for a long time. I recommend taking a look at one.
#22 of 64 Pricing Question
Sep 24, 2007 (8:02 pm)
I am looking at buying a new LaCrosse and I think I can get the supplier pricing through a family member (I am going to order one) it is $450 over invoice. Do you think I should just go in with that or go in empty handed and try to haggle for a better price? Any suggestions or experiences would be of help.
#23 of 64 Re: Pricing Question [kabe586]
Sep 25, 2007 (6:21 am)
To answer your question (based on my experience), the salesrep and I negotiated my car's price, but he would NOT negotiate the shipping charge ($685). I paid cash, so he knocked off $500 from the MSRP, and gave me the $1000 manufacturer to customer instant rebate. As for your scenario, if you're considering a 2007 model, I'm sure the dealer will be more than happy to sell at $450 over invoice just to get rid of the car. They must sell their remaining '07 cars to make room for the '08 ones they ordered.
#24 of 64 Re: Pricing Question [jpstax1]
Sep 26, 2007 (4:48 am)
Thanks for the info. Since I am going to order a 2008 as well, I think I may then wait and try to go for the Supplier discount. Of course I don't get the rebates when I order, just when the car gets delivered. So that is a gamble, but worth it to get what I really want.