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Warranty Claims Administration (Smart Shopper Board)

149 messages,  Last post on Dec 01, 2008 at 1:04 PM

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What is this discussion about? Car Warranties


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#100 of 149
Re: dcaras [dtownfb] by dcaras
Mar 20, 2007 (12:34 pm)
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Replying to: dtownfb (Mar 20, 2007 9:30 am)

its a manual and yes I am still under original warranty. They are stating that I shoved or tried to jam it into first gear therefore causing the pin to break. Which leaves me to believe that there might have been a defect there. They have already told me to call Nissan Consumer Affairs which I am going to do today. The problem is my word against the dearlership. Also I bought the car used with a little over 30K already on it and get this I've only had the car since Aug and they had to put a new engine in it do to the cataylic converter breaking apart and pieces of metal going into the engine. Well anyway thanks for the advice.
#101 of 149
Re: dcaras [dcaras] by gamediva2112
Mar 20, 2007 (4:17 pm)
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Replying to: dcaras (Mar 19, 2007 6:27 pm)

Call Nissan Consumer Affairs and raise hell. After they get this vehicle back together, you might want to trade it in. Nissans are very good cars and for one to have had so many issues, something is DEFINATELY wrong. Don't give up on Nissan, but you might want to give up on that particular dealer. Sounds like a transmission overhaul might be more than they can handle.
#102 of 149
Re: dcaras [dcaras] by mitzij
Mar 22, 2007 (9:03 am)
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Replying to: dcaras (Mar 20, 2007 12:34 pm)

Being the second owner, you may not have much luck on this one. You can't say how the first owner drove the car. He may have damaged the transmission and you 'finished it off', so to speak. You could take it to another dealer for a second opinion, but be prepared to pay for reassembly and diagnosis. If you can get a certified mechanic to say it's impossible for the driver to damage the pin, you'll have some backup. Good luck.
#103 of 149
Re: dcaras [gamediva2112] by joel0622
Mar 22, 2007 (9:15 am)
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Replying to: gamediva2112 (Mar 20, 2007 4:17 pm)

Be careful before you do to much. There are allot of parts on a manual transmission that are considered "Wear Items" and are not covered under the factory warranty. Also allot of time clip, retainers, and pins are not covered. Don't know if your situation falls into this category or not
#104 of 149
Re: dcaras [joel0622] by jessejames2
Mar 22, 2007 (10:38 am)
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Replying to: joel0622 (Mar 22, 2007 9:15 am)

As far as I know most car companies only cover the clutch and flywheel until 12,000 miles. Becasue of the variations in how people drive. Now an internal issue like a reverse gear or similar item i would think should be covered
#105 of 149
Re: dcaras [joel0622] by dcaras
Mar 22, 2007 (5:13 pm)
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Replying to: joel0622 (Mar 22, 2007 9:15 am)

I found out that the owner had a email address for anyone who has a problem with their vehicle or other issues. Sent him an email last night explaining my situation an a history of the problems (catalytic converter went bad, had to replace engine, new brakes pads, weld broke on muffler and now transmission) trying to show a pattern of bad things with this vehicle. Have only owned this car for less than a year, and that is alot of bad stuff. Got a call this (3/22) am from Service manager and have set up a meeting with him and General manager so we may come to a solution or negro on this matter. I am pushing for fix or nothing? Any suggestions? Thanks.
#106 of 149
Re: dcaras [dcaras] by joel0622
Mar 22, 2007 (5:20 pm)
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Replying to: dcaras (Mar 22, 2007 5:13 pm)

Well obviously the new engine was huge, the brake pads are wear items that happens on all cars, weld broke, and transmission are PITA's. Your biggest problem is that you are the second owner with no service records. It sounds like a truck that has been rode hard and put away wet. I would hope for full payment but be happy with any assistance you may get. If you go in with guns blazing you will probably get no help at all. Be professional and state your case. Not probably what you wanted to hear.
#107 of 149
Re: dcaras [joel0622] by dcaras
Mar 23, 2007 (12:38 pm)
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Replying to: joel0622 (Mar 22, 2007 5:20 pm)

Thanks for the suggestion. No hearing that is not a problem, I had no intentions going in with blazing guns, there are times when your better off being professional about things and this one might be it. Yes I know some items are not the dealers problems, but like I said Iam just trying to build a case?
#108 of 149
Re: dcaras [dcaras] by dtownfb
Mar 26, 2007 (8:05 am)
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Replying to: dcaras (Mar 23, 2007 12:38 pm)

You are definitely going about this in the correct manner. Also do some searching on the web. It's amazing some the information you can find by doing a simple Google search. You may find that this is a common problem with the vehicle.
#109 of 149
Re: dcaras [dtownfb] by dcaras
Mar 26, 2007 (12:40 pm)
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Replying to: dtownfb (Mar 26, 2007 8:05 am)

Well, attended meeting with General Manager and Service Manager today (3/26). Found out that the part did not break after all, but was warn down, therefore causing the shift mech to slide up further than it was supposed to, causing the gears to jam?? Asked how that I could be a fault due to the part wearing and I only had the car for 8 months??? Service Manager then went into all these different things he saw in the way the car was driven that could contribute to the damage. First started with tires which he said showed little scratch marks on them indicating that the tires had been (burned out). Mud under front of car and damage underneath thanking maybe ran over something??? Then started on muffler issue,and I stated in was in the back seat, told him the weld broke off from the hinges and he stated that it was not a stock muffler, I said I know, it was on the car when I purchased the car from your other dealership and asked him if it was on the car when they took in trade and then sold it to me then why was I at fault? No, answer other than I don't know what was on the car at time of purchase? Last he saw some dings on the rims and said look like they hit a curb? So, anyway there were going to have a Nissan rep come down and make a decision and I probably know how thats going to turn out. My word against Nissan. Not much of chance for me??? No harsh words, everything very professional at this point??

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