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Maintenance & Repair Warranty Claims Administration (Smart Shopper Board)
149 messages, Last post on Dec 01, 2008 at 1:04 PM
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Replying to: signman1 (Aug 10, 2006 4:25 am) I then had it towed to the DC dealership where I purchased the vehicle from. After  2-3 weeks, they denied the claim and gave a corporate denial number after supposedly having a corporate auditor come to take a look at the truck. They only charged me $40 to do this. I don't understand the discrepancy in cost between the two dealerships. Also, the service associate at my dealership said that an auditor must be called and a denial number given when a claim is denied, although neither happened at the first dealership. I've since paid to have a motor put in myself, in addition to the $400 I spent to have the truck towed back home. Any ideas as to what my next move should be?
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Replying to: rusdawg (Aug 15, 2006 11:49 am) If you hadn't been getting the services done at the right times, you may have screwed yourself...but if you can get the computer printout (and ALL dealerships will have access through your VIN number to this) and it shows proper maintanence..then you have a case like I did. Your first dealership may have screwed you for an engine flush or something to try and fix it-I got a 'tranny flush' and second dealer found NO evidence of it having been done but its not worth another lawsuit for $200.... The factory rep had put in the denial claim on the first dealership-so my dealership couldn't make the claim-that's why I got stuck. So if there wasn't one the first time, I'd be thinking lawyer time! BUT make sure he files FOR LEGAL FEES in the first lawsuit...mine forgot to and had to eat most of it...we split the fees. If you can get a lawyer to take the case, he can contact me to get the court case docket # for proof that DC has been held accountable...they do NOT want anyone to know about this! It was in NH State Supreme Court this year...so it can be used to help in any state as far as I know!
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Replying to: signman1 (Aug 15, 2006 12:23 pm) You stated: "but if you can get the computer printout (and ALL dealerships will have access through your VIN number to this) and it shows proper maintenance..then you have a case like I did." All dealerships do not have maintenance records. We (GM dealer) only have our in-house records and the record of warranty repairs that we can look up on the GM website. If you get your OLF done at Jiffy Lube or another dealership, we won't know about it. Every vehicle owner should keep his records,and not rely on a third party to keep track of his business.
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Replying to: mitzij (Aug 21, 2006 9:06 am) Same thing the lawyers for DC tried to disclaim-that it had not been maintained, but was abused, damaged, etc. and their OWN witness refuted that on the stand! Worst witness they could have provided-best witness for us if we had needed one. And yes, it is well worth hanging on to EVERY record for anything-from parts to oil changes to tire rotation. It boiled down to a FACTORY dealer rep that did NOT want to authorize the warranty claim...for the dealership we went to first. Had I brought it to MY original dealer, they said they would have had NO problem getting it done on warranty-even though they had the same factory rep! They would have authorized it on the spot-as they had already rebuilt the rear axle twice and knew the vehicle...and maybe knew something I DIDN'T about why there was obviously a problem with water where it didn't belong on this vehicle-it had 900 miles on it when I got it 'new' from them. |
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I have a question: I Just bought a Toyota Yaris. brand new. I'm also someone who does their own oil changes, spark plug changes, etc. I usually perform my own 30k, 60k, 90k service intervals at home. I buy OEM parts to perform the major service intervals. By doing my own oil changes, servicing would I be voiding my factory warranty? How do others handle this? How do you keep records of oil changes and such? How do you prove this to the dealership should a problem arise? Thanks
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Replying to: stat (Sep 19, 2006 7:25 am) If your engine blows up and the dealer finds a leaky oil filter that you put on, you are toast. If he doesn't find a leak, you are probably fine, with receipts and mileage recordings. Personally, just for me, I take my Scion to the dealer for oil changes. It's so cheap and then they are responsible. I might do my own spark plugs at 30K however. |
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Replying to: signman1 (Aug 21, 2006 9:20 am) To all the other warranty admins out their, i have been thinking about making a website and message boards specifically for us, to help each other out, let me know what you think and if you all would be interested.
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Replying to: jessejames2 (Oct 05, 2006 11:44 am) If you are a GM guy, there is a forum attached to ServiceGM.com. Sign in there. There is a ton of good information, as well as a section for warranty admins. It's mostly technician-driven, but has been very helpful to me as a SA/warranty clerk.
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Replying to: mitzij (Oct 05, 2006 12:53 pm) |
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Replying to: jessejames2 (Oct 05, 2006 11:44 am) I didn't make this up-this is exactly what I was told AND he showed me on his computer screen- and it showed the service work I had done at another dealership when I was trying to find a local dealer to handle routine maintenance instead of driving an hour away. This second dealership had a supposedly FACTORY TRAINED MECHANIC run my poor rubicon up on a lift-with the hood flipped open-and promptly FOLDED THE HOOD RIGHT OVER THE WINDSHIELD FRAME........... and you thing I don't have a reason to be angry at some dealerships????? How about the dealership mechanic that put on differential rock guards for me-used the WRONG SIZE BOLTS and never checked to see if they were seated-and I had all the fluid running down the road? |
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