Ask the Car People.SM


Warranty Claims Administration (Smart Shopper Board)

167 messages,  Last post on May 08, 2013 at 8:53 PM

You are in the Maintenance & Repair Forum.

What is this discussion about? Car Warranties

Messages Page 17 of 18

#154 of 167 4 star car waarnty calcellation by newroc_vt

Jul 12, 2010 (8:56 am)

Hello All
 
I have a 4 star car warranty which i would want to cancel as i am going to put the car up for sale.Does any one know what the dealer would be chraging as comission for the cancellation once he receives the cheque from the warranty company.

#155 of 167 Re: Potential wrty claim dispute - BMW - need input [mkmc1] by infinitimn

Aug 29, 2010 (2:05 pm)

Replying to: mkmc1 (May 14, 2010 8:28 am)
So please share the outcome of your dispute.

#156 of 167 Warranty Claims Administrators?? by martescd

Aug 02, 2011 (7:54 am)

Are there any Honda ones out there???

#158 of 167 Warranty Administrator for Nissan by disgruntled33

Apr 20, 2013 (10:36 am)

Question: This is my first Nissan that I bought. I included the extended warranty on the car. I bought the car a good distance from my home. We have kept up with maintenance on the car, however, we did not save the receipts for oil bought. I now have a problem with my Murano 2010, 28,000 miles, with white smoke when starting my car. I took it to the dealer and provided him with my service record of when we changed the oil. Because there was sludge in the oil, they want receipts for the oil purchased. We have only ever used what was stated in the manual. We were never told to save receipts for such things as oil, window washer fluid, air filters, etc. Now Nissan doesn't want to honor the warranty. The dealership won't even diagnosis what's wrong with the car. Where is it stated that receipts must be kept for 'normal' supplies for your car? The manual states that 'records' need to be kept and that the owner can do it, nothing about receipts.

#159 of 167 Re: Warranty Administrator for Nissan [disgruntled33] by dtownfb

Apr 20, 2013 (3:50 pm)

Replying to: disgruntled33 (Apr 20, 2013 10:36 am)
Where did you have the oil changes done? Most shops or garages keep receipts.
 
Keep fighting. Nissan is trying to avoid paying for a new engine. Also here's a link to a similar situation: http://answers.yahoo.com/question/index?qid=20100221091536AAmdIXV

#160 of 167 Re: Warranty Administrator for Nissan [dtownfb] by disgruntled33

Apr 20, 2013 (6:36 pm)

Replying to: dtownfb (Apr 20, 2013 3:50 pm)
Thank you for your reply. We didn't take our car to a shop for oil changes, we do our own. My husband has been doing oil changes for 30+ years. We cannot find it written on any of our paperwork from the dealership nor the owners manual and no one at the car dealership told us to keep receipts (since we refused other offers at the time like lifetime inspections because we lived so far from them) they knew we wouldn't be driving that distance for our maintenance. ....And still no one told us to save receipts.
 
We find it 'ironic' how we receive all these promotional things from Nissan/Dealer but never received any literature on how Murano's are having engine issues. It is a shame that we are only finding out now as we research our problems (such as the link you sent to us of the woman that owned a 2007 Murano and having same issues). It just seems our issues are not uncommon from what we have read from numerous Murando owners. I would have thought Nissan would have sent some warning out to have our cars checked.
 
As you can see, I am very disheartened by all of this by how much I have written. After all the money we have spent on this product plus the extended warranty only to find that Nissan will not stand behind their product after we have done what we read from the owner's manual to do (maintenance). If in the future you think of something else that would be helpful I would appreciate hearing about it.
 
So far, no one has gotten back to me as to where in print it is stated to save receipts in the owner's manual.

#161 of 167 Re: Warranty Administrator for Nissan [disgruntled33] by mitzij

Apr 23, 2013 (10:32 am)

Replying to: disgruntled33 (Apr 20, 2013 6:36 pm)
The dealer needs you to prove you changed your oil. A list of dates and mileages of when the oil was changed is just that: a list. You could have written that up last week for all they know. Dated receipts are a bit harder to fake.
 
If they're looking at a sludged-up engine that looks like it hasn't had it's oil changed in 2 years, they may have reason to disbelieve you.

#162 of 167 Re: Warranty Administrator for Nissan [mitzij] by billy3554

Apr 23, 2013 (12:44 pm)

Replying to: mitzij (Apr 23, 2013 10:32 am)
Just an example of why an extended service contract is a bad way to spend money. Too much small print.

#163 of 167 Re: Warranty Administrator for Nissan [disgruntled33] by Mr_Shiftright HOST

Apr 24, 2013 (11:20 am)

Replying to: disgruntled33 (Apr 20, 2013 6:36 pm)
I think we did point that out already---the actual warranty that comes with the car has the wording in it that requires you to keep receipts for service work not done at the dealer.
 
(quote)
 
"As a condition of this warranty, you are responsible for
properly using, maintaining and caring for your vehicle
as outlined in your OWNER’S MANUAL and your
NISSAN SERVICE & MAINTENANCE GUIDE, and
maintaining copies of all maintenance records & receipts for review by Nissan."

Messages Page 17 of 18

To POST a message, please Sign In.

Advertisement

Browse by Category

Browse by Vehicle
   View All Vehicles

Browse by Board
Browse by Topic
View All Topics

Edmunds Community

Advertisement