Last post on May 22, 2013 at 12:24 PM
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#152 of 168 Re: Potential wrty claim dispute - BMW - need input [Mr_Shiftright]
May 14, 2010 (9:02 am)
Alternate strategies: Going up ladder to BMW or their warranty divison? Small claims court (ugghh)? Does BMW have a consumer relations department that might handle? This is NOT promising - and here, we were just discussing an extended warranty with the dealer a few weeks ago - if this is what we can expect - no way.
#153 of 168 Re: Potential wrty claim dispute - BMW - need input [mkmc1]
by Mr_Shiftright HOST
May 14, 2010 (2:11 pm)
Well your "case" is an interesting one and if I were you I'd do the water tests myself as well, and video-cam the whole process. (I mean, if they decide to play hardball).
Yes you can contact BMW customer relations and ask them to review the case, should it be declined. I think it would make a great court case myself but that's a real PITA.
Water could intrude through the tailgate seal, through the TAIL LIGHT gaskets, or through body seams underneath or in the wheel wells.
One way to test would be to line the area in question with newspaper, and then run through a car wash (including the type of wash that cleans the underside) and see what happens.
#154 of 168 4 star car waarnty calcellation
Jul 12, 2010 (8:56 am)
I have a 4 star car warranty which i would want to cancel as i am going to put the car up for sale.Does any one know what the dealer would be chraging as comission for the cancellation once he receives the cheque from the warranty company.
#155 of 168 Re: Potential wrty claim dispute - BMW - need input [mkmc1]
Aug 29, 2010 (2:05 pm)
So please share the outcome of your dispute.
#156 of 168 Warranty Claims Administrators??
Aug 02, 2011 (7:54 am)
Are there any Honda ones out there???
#158 of 168 Warranty Administrator for Nissan
Apr 20, 2013 (10:36 am)
Question: This is my first Nissan that I bought. I included the extended warranty on the car. I bought the car a good distance from my home. We have kept up with maintenance on the car, however, we did not save the receipts for oil bought. I now have a problem with my Murano 2010, 28,000 miles, with white smoke when starting my car. I took it to the dealer and provided him with my service record of when we changed the oil. Because there was sludge in the oil, they want receipts for the oil purchased. We have only ever used what was stated in the manual. We were never told to save receipts for such things as oil, window washer fluid, air filters, etc. Now Nissan doesn't want to honor the warranty. The dealership won't even diagnosis what's wrong with the car. Where is it stated that receipts must be kept for 'normal' supplies for your car? The manual states that 'records' need to be kept and that the owner can do it, nothing about receipts.
#160 of 168 Re: Warranty Administrator for Nissan [dtownfb]
Apr 20, 2013 (6:36 pm)
Thank you for your reply. We didn't take our car to a shop for oil changes, we do our own. My husband has been doing oil changes for 30+ years. We cannot find it written on any of our paperwork from the dealership nor the owners manual and no one at the car dealership told us to keep receipts (since we refused other offers at the time like lifetime inspections because we lived so far from them) they knew we wouldn't be driving that distance for our maintenance. ....And still no one told us to save receipts.
We find it 'ironic' how we receive all these promotional things from Nissan/Dealer but never received any literature on how Murano's are having engine issues. It is a shame that we are only finding out now as we research our problems (such as the link you sent to us of the woman that owned a 2007 Murano and having same issues). It just seems our issues are not uncommon from what we have read from numerous Murando owners. I would have thought Nissan would have sent some warning out to have our cars checked.
As you can see, I am very disheartened by all of this by how much I have written. After all the money we have spent on this product plus the extended warranty only to find that Nissan will not stand behind their product after we have done what we read from the owner's manual to do (maintenance). If in the future you think of something else that would be helpful I would appreciate hearing about it.
So far, no one has gotten back to me as to where in print it is stated to save receipts in the owner's manual.
#161 of 168 Re: Warranty Administrator for Nissan [disgruntled33]
Apr 23, 2013 (10:32 am)
The dealer needs you to prove you changed your oil. A list of dates and mileages of when the oil was changed is just that: a list. You could have written that up last week for all they know. Dated receipts are a bit harder to fake.
If they're looking at a sludged-up engine that looks like it hasn't had it's oil changed in 2 years, they may have reason to disbelieve you.