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Warranty Claims Administration (Smart Shopper Board)

167 messages,  Last post on May 08, 2013 at 8:53 PM

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What is this discussion about? Car Warranties

Messages Page 16 of 17

#150 of 167 Potential wrty claim dispute - BMW - need input by mkmc1

May 14, 2010 (8:28 am)

Wife's 07 BMW 530 Wagon - 40K miles - well under warranty. Elec system went out two days ago, towed to dealer (STL area) yesterday. Rep calls and says "this is going to take awhile and be really expensive - we found water in the trunk(?!) and we think you left the gate open - warranty may not cover....". Really? She only uses the auto close feature and the gate has NEVER been left open for any extended time.
  
UPDATE: service rep says water has collected in spare tire well and fried out circuit board(s) located there. He also says BMW warranty people have been in taking pix and if they cannot find a leak or bad seal during a water test (results of which unavailable till next week(?!), then it's our dime.
  
What are they trying to pull? Any feedback on what response I should give them? We're in limbo right now....thanks.

#151 of 167 Re: Potential wrty claim dispute - BMW - need input [mkmc1] by Mr_Shiftright HOST

May 14, 2010 (8:58 am)

Replying to: mkmc1 (May 14, 2010 8:28 am)
Well what I think is happening here is the classic battle between dealer and factory, which is often adversarial. The dealer doesn't want to repair the car, submit a warranty, and have the claim denied; so he's probably calling in the factory field rep to document the claim prior to the dealer fixing it.
 
If they don't find a leak, you could have a fight on your hands, so you might want to start thinking of alternative strategies.

#152 of 167 Re: Potential wrty claim dispute - BMW - need input [Mr_Shiftright] by mkmc1

May 14, 2010 (9:02 am)

Replying to: Mr_Shiftright (May 14, 2010 8:58 am)
Alternate strategies: Going up ladder to BMW or their warranty divison? Small claims court (ugghh)? Does BMW have a consumer relations department that might handle? This is NOT promising - and here, we were just discussing an extended warranty with the dealer a few weeks ago - if this is what we can expect - no way.

#153 of 167 Re: Potential wrty claim dispute - BMW - need input [mkmc1] by Mr_Shiftright HOST

May 14, 2010 (2:11 pm)

Replying to: mkmc1 (May 14, 2010 9:02 am)
Well your "case" is an interesting one and if I were you I'd do the water tests myself as well, and video-cam the whole process. (I mean, if they decide to play hardball).
 
Yes you can contact BMW customer relations and ask them to review the case, should it be declined. I think it would make a great court case myself but that's a real PITA.
 
Water could intrude through the tailgate seal, through the TAIL LIGHT gaskets, or through body seams underneath or in the wheel wells.
 
One way to test would be to line the area in question with newspaper, and then run through a car wash (including the type of wash that cleans the underside) and see what happens.

#154 of 167 4 star car waarnty calcellation by newroc_vt

Jul 12, 2010 (8:56 am)

Hello All
 
I have a 4 star car warranty which i would want to cancel as i am going to put the car up for sale.Does any one know what the dealer would be chraging as comission for the cancellation once he receives the cheque from the warranty company.

#155 of 167 Re: Potential wrty claim dispute - BMW - need input [mkmc1] by infinitimn

Aug 29, 2010 (2:05 pm)

Replying to: mkmc1 (May 14, 2010 8:28 am)
So please share the outcome of your dispute.

#156 of 167 Warranty Claims Administrators?? by martescd

Aug 02, 2011 (7:54 am)

Are there any Honda ones out there???

#158 of 167 Warranty Administrator for Nissan by disgruntled33

Apr 20, 2013 (10:36 am)

Question: This is my first Nissan that I bought. I included the extended warranty on the car. I bought the car a good distance from my home. We have kept up with maintenance on the car, however, we did not save the receipts for oil bought. I now have a problem with my Murano 2010, 28,000 miles, with white smoke when starting my car. I took it to the dealer and provided him with my service record of when we changed the oil. Because there was sludge in the oil, they want receipts for the oil purchased. We have only ever used what was stated in the manual. We were never told to save receipts for such things as oil, window washer fluid, air filters, etc. Now Nissan doesn't want to honor the warranty. The dealership won't even diagnosis what's wrong with the car. Where is it stated that receipts must be kept for 'normal' supplies for your car? The manual states that 'records' need to be kept and that the owner can do it, nothing about receipts.

#159 of 167 Re: Warranty Administrator for Nissan [disgruntled33] by dtownfb

Apr 20, 2013 (3:50 pm)

Replying to: disgruntled33 (Apr 20, 2013 10:36 am)
Where did you have the oil changes done? Most shops or garages keep receipts.
 
Keep fighting. Nissan is trying to avoid paying for a new engine. Also here's a link to a similar situation: http://answers.yahoo.com/question/index?qid=20100221091536AAmdIXV

Messages Page 16 of 17

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