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Warranty Claims Administration (Smart Shopper Board)

149 messages,  Last post on Dec 01, 2008 at 1:04 PM

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#1 of 149 Warranty Claims Administration by vasilios Jan 20, 2005 (6:56 am)
Just wondering if there are any other active warranty administrators that use this message board. I just think it would be nice to have other claims administrators to ask questions and get help with claims processing.   Also, if there are any rules against posting common warranty claims problems on this message board.   For instance, I had a claim return today with code 3010 for labor operation 7521B4...I went to look up the DC for that op and there is not indication of one on Honda Net? Anyhow, I will call the WHD today to get this problem resolved..just curious if anyone else has had similar experiences and maybe we can help each other in the future. Replies to this message: vasilios (Jan 20, 2005 7:07 am) bargainbabe (Aug 26, 2005 10:20 am) wlbrown9 (Aug 26, 2005 11:00 am) and 1 more... mitzij (Aug 26, 2005 11:44 am) nnawarrantygal (Jun 25, 2005 3:00 pm) 6lines (Mar 31, 2006 11:53 am) nnawarrantygal (Apr 17, 2006 1:31 pm) rshook (Mar 30, 2007 5:51 am) and 3 more... lasunshine (Jan 22, 2007 1:02 pm) gamediva2112 (Nov 26, 2006 3:46 pm)
#2 of 149 Re: Warranty Claims Administration [vasilios] by vasilios Jan 20, 2005 (7:07 am)
Replying to: vasilios (Jan 20, 2005 6:56 am) bye the way, I'm a honda warranty claims administrator but I do have experience in GM and some knowledge in Nissan warranty as well. Replies to this message: bargainbabe (Aug 26, 2005 10:20 am) wlbrown9 (Aug 26, 2005 11:00 am) bargainbabe (Aug 26, 2005 12:07 pm) mitzij (Aug 26, 2005 11:44 am)
#3 of 149 by mitzij Jan 25, 2005 (10:35 am)
I am an admin for a Chevy dealer. I'm not sure you'll get much help here. You may find out if Honda has a forum website for Honda technicians/service personnel like the one GM does. On GM's site, I have gotten a ton of excellent information and help with problems like yours. Replies to this message: vasilios (Jan 27, 2005 5:19 am) bea (Mar 04, 2005 6:41 pm)
#4 of 149 I have GM and DCC by driftracer Jan 25, 2005 (10:57 am)
experience as a service manager/warranty administrator, and now testify as an expert witness in automotive law cases, with warranty administration being one of the areas I'm qualified in - I don't know if I can help with particular questions, perhaps in a broader discussion? Replies to this message: vasilios (Jan 27, 2005 5:26 am) scibelli (Apr 29, 2005 9:32 am) mcspak (May 09, 2005 7:42 pm)
#5 of 149 Re: [mitzij] by vasilios Jan 27, 2005 (5:19 am)
Replying to: mitzij (Jan 25, 2005 10:35 am) What is the website you're talking about that GM has? I have been asked to help the claims administrator at the Buick dealership, that we have here on the same lot, and it would be excellent to know that website. I learned warranty at a Buick/GMC dealership and never heard about a website for warr. administrators. I appreciate all of your feedback, please keep it coming.
#6 of 149 Re: I have GM and DCC [driftracer] by vasilios Jan 27, 2005 (5:26 am)
Replying to: driftracer (Jan 25, 2005 10:57 am) driftracer, I'm sure there will be numerous situations that will come up that you'll be able to help us with. I will keep that in mind, thank you. It's always helpful to hear someone elses point of view when problems arise.
#7 of 149 No sweat - you bet. by driftracer Jan 27, 2005 (8:47 am)
And Yassou!
#8 of 149 by mitzij Jan 27, 2005 (9:52 am)
It's something like http://service.gm.com, click on 'forum' tab. (I don't enter websites well, so I find everything with a search engine or leave the site in 'favorites') It's password-protected and, to sign up, your friend will need BAC and dealer codes. Replies to this message: vasilios (Jan 28, 2005 6:55 am)
#9 of 149 Re: [mitzij] by vasilios Jan 28, 2005 (6:55 am)
Replying to: mitzij (Jan 27, 2005 9:52 am) thanks mitzij, it's funny...I've used that website many times to look up campaigns and service bulletins but I never noticed the forum tab at the top!
#10 of 149 by mitzij Jan 28, 2005 (1:49 pm)
Great! You'll find it's an excellent resource for technical information. It's a very efficient way for get help than calling neighboring dealers one at a time.

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