- #96 of 149
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Re: It's time for a change [lasunshine]
by gamediva2112
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Jan 24, 2007 (4:31 pm)
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Replying to: lasunshine (Jan 22, 2007 1:04 pm)
If the GMC job doesn't pan out, I would encourage you to also look into Chrysler/Jeep/Dodge. Their warranty admin software is a DREAM compared to Nissan's. You just plug in your parts and vin and a list of possible LOPs come up. Pick and choose, try different combinations, very user friendly. Labor overlaps and other errors are instantly flagged for correction on the spot. No guess and wait, calling India, waiting again, calling Claims approval, waiting again, and getting your error rate emailed to your boss at the end of the month. Its all payable that same day. Plus Chrysler's willingness to bend on slightly out of warranty claims, diagnostic time here and there, and willingness to acknowledge known issues (high numbers of claims for the same thing over and over again) is much better than Nissan's cryptic messages, antiquated software and stubborn resistance to allow extra time, extra operations or parts (as if every job were a cookie cutter duplication of the last one). How you have put up with it for 11 years is a testament to your ability to persevere! =D
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- #97 of 149
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Re: It's time for a change [gamediva2112]
by lasunshine
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Jan 29, 2007 (10:21 am)
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Replying to: gamediva2112 (Jan 24, 2007 4:31 pm)
Wow. I'll take that compliment. Yeah, it hasn't been an easy 11 years, but I've managed. I'm salivating over the ease of Chrysler. I think it's time I mail some resumes out!
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- #98 of 149
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dcaras
by dcaras
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Mar 19, 2007 (6:27 pm)
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Warranty question about 2004 Nissan Sentra. Took to Nissan dealer due to transmission stuck. Stuck between 1st and nuteral. Dealer took transmission apart found out the there is a shifting rod and on the end of the rod there is a pin that broke. Dealer states that is was caused from operator misuse (jamming gear into 1st). How can they determine misuse or if it was not just wear and tear or poor workmanship? 2200.00 to fix. Still under factory warranty, plus have extended warranty. Dealer will not pay due to operator misuse? Any suggestions?
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- #99 of 149
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Re: dcaras [dcaras]
by dtownfb
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Mar 20, 2007 (9:30 am)
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Replying to: dcaras (Mar 19, 2007 6:27 pm)
Is this a manual or automatic?
As long as you have kept up with the maintenance (even if you didn't), fight it. If you're still under original warranty, the only maintenance required is oil changes and some filter changes. Most manufacturers do not require transmission service until 30k miles. Ask how something "operator misuse" could cause this pin to break. If you know an independent mechanic, talk to him/her about this failure and ask if this is misuse or a poor design.
If the dealer does not fix it, move up the chain by calling Nissan Consumer Affairs and talk to a regional manager about your situation. I think the dealership is trying to get you to cover the cost. Hold strong.
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- #100 of 149
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Re: dcaras [dtownfb]
by dcaras
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Mar 20, 2007 (12:34 pm)
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Replying to: dtownfb (Mar 20, 2007 9:30 am)
its a manual and yes I am still under original warranty. They are stating that I shoved or tried to jam it into first gear therefore causing the pin to break. Which leaves me to believe that there might have been a defect there. They have already told me to call Nissan Consumer Affairs which I am going to do today. The problem is my word against the dearlership. Also I bought the car used with a little over 30K already on it and get this I've only had the car since Aug and they had to put a new engine in it do to the cataylic converter breaking apart and pieces of metal going into the engine. Well anyway thanks for the advice.
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- #101 of 149
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Re: dcaras [dcaras]
by gamediva2112
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Mar 20, 2007 (4:17 pm)
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Replying to: dcaras (Mar 19, 2007 6:27 pm)
Call Nissan Consumer Affairs and raise hell. After they get this vehicle back together, you might want to trade it in. Nissans are very good cars and for one to have had so many issues, something is DEFINATELY wrong. Don't give up on Nissan, but you might want to give up on that particular dealer. Sounds like a transmission overhaul might be more than they can handle.
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- #102 of 149
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Re: dcaras [dcaras]
by mitzij
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Mar 22, 2007 (9:03 am)
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Replying to: dcaras (Mar 20, 2007 12:34 pm)
Being the second owner, you may not have much luck on this one. You can't say how the first owner drove the car. He may have damaged the transmission and you 'finished it off', so to speak. You could take it to another dealer for a second opinion, but be prepared to pay for reassembly and diagnosis. If you can get a certified mechanic to say it's impossible for the driver to damage the pin, you'll have some backup. Good luck.
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- #103 of 149
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Re: dcaras [gamediva2112]
by joel0622
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Mar 22, 2007 (9:15 am)
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Replying to: gamediva2112 (Mar 20, 2007 4:17 pm)
Be careful before you do to much. There are allot of parts on a manual transmission that are considered "Wear Items" and are not covered under the factory warranty. Also allot of time clip, retainers, and pins are not covered. Don't know if your situation falls into this category or not
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- #104 of 149
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Re: dcaras [joel0622]
by jessejames2
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Mar 22, 2007 (10:38 am)
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Replying to: joel0622 (Mar 22, 2007 9:15 am)
As far as I know most car companies only cover the clutch and flywheel until 12,000 miles. Becasue of the variations in how people drive. Now an internal issue like a reverse gear or similar item i would think should be covered
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- #105 of 149
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Re: dcaras [joel0622]
by dcaras
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Mar 22, 2007 (5:13 pm)
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Replying to: joel0622 (Mar 22, 2007 9:15 am)
I found out that the owner had a email address for anyone who has a problem with their vehicle or other issues. Sent him an email last night explaining my situation an a history of the problems (catalytic converter went bad, had to replace engine, new brakes pads, weld broke on muffler and now transmission) trying to show a pattern of bad things with this vehicle. Have only owned this car for less than a year, and that is alot of bad stuff. Got a call this (3/22) am from Service manager and have set up a meeting with him and General manager so we may come to a solution or negro on this matter. I am pushing for fix or nothing? Any suggestions? Thanks.
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