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Smart Shopper Warranty Claims Administration
149 messages, Last post on Dec 01, 2008 at 1:04 PM
You are in the Smart Shopper Forum. Your Hosts are kirstie_h & tidester
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Replying to: vasilios (Jan 20, 2005 6:56 am) One of my undying frustrations is car sales people who gloss over the warranty without explaining it and then expect us to deal with irate customers who thought everything was covered, regardless of ignored maintenance. A woman told me the other day that the reason she bought a "new" car as opposed to a "used" car was because she "didn't want to deal with all that stuff". Not a single oil change that we could figure, in nearly 3 years. If the sales folks aren't going to explain this stuff to buyers, they at least ought to administer a quick IQ test...LOL 
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A good chunk of my time is spent helping customers understand the bells and whistles their cars come with. I had one this morning: somehow she'd gotten the driver info center stuck on 'Spanish' and 'metric'. I had to help her back to 'American'. Yippee. Explaning a service contract can take hours. Most people come in saying 'I've got a bumper to bumper warranty!' I get the funsy fun of explaining the fine print.
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Replying to: nnawarrantygal (Jun 25, 2005 3:00 pm) |
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I've been a Nissan Warranty Administrator at the same dealer for 11 years. I may be looking to move to a Gmc/Buick/Pontiac dealer. Anyone with any information on the difference or what to expect would be greatly appreciated. Glad I googled warranty administrator today!
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Replying to: lasunshine (Jan 22, 2007 1:04 pm)
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Replying to: gamediva2112 (Jan 24, 2007 4:31 pm) |
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| Warranty question about 2004 Nissan Sentra. Took to Nissan dealer due to transmission stuck. Stuck between 1st and nuteral. Dealer took transmission apart found out the there is a shifting rod and on the end of the rod there is a pin that broke. Dealer states that is was caused from operator misuse (jamming gear into 1st). How can they determine misuse or if it was not just wear and tear or poor workmanship? 2200.00 to fix. Still under factory warranty, plus have extended warranty. Dealer will not pay due to operator misuse? Any suggestions? | |
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Replying to: dcaras (Mar 19, 2007 6:27 pm) As long as you have kept up with the maintenance (even if you didn't), fight it. If you're still under original warranty, the only maintenance required is oil changes and some filter changes. Most manufacturers do not require transmission service until 30k miles. Ask how something "operator misuse" could cause this pin to break. If you know an independent mechanic, talk to him/her about this failure and ask if this is misuse or a poor design. If the dealer does not fix it, move up the chain by calling Nissan Consumer Affairs and talk to a regional manager about your situation. I think the dealership is trying to get you to cover the cost. Hold strong.
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Replying to: dtownfb (Mar 20, 2007 9:30 am)
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Replying to: dcaras (Mar 19, 2007 6:27 pm)
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