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Warranty Claims Administration

149 messages,  Last post on Dec 01, 2008 at 1:04 PM

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What is this discussion about? Car Warranties

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#8 of 149 by mitzij Jan 27, 2005 (9:52 am)
It's something like http://service.gm.com, click on 'forum' tab. (I don't enter websites well, so I find everything with a search engine or leave the site in 'favorites') It's password-protected and, to sign up, your friend will need BAC and dealer codes. Replies to this message: vasilios (Jan 28, 2005 6:55 am)
#9 of 149 Re: [mitzij] by vasilios Jan 28, 2005 (6:55 am)
Replying to: mitzij (Jan 27, 2005 9:52 am) thanks mitzij, it's funny...I've used that website many times to look up campaigns and service bulletins but I never noticed the forum tab at the top!
#10 of 149 by mitzij Jan 28, 2005 (1:49 pm)
Great! You'll find it's an excellent resource for technical information. It's a very efficient way for get help than calling neighboring dealers one at a time.
#11 of 149 Re: [mitzij] by bea Mar 04, 2005 (6:41 pm)
Replying to: mitzij (Jan 25, 2005 10:35 am) I also am a Chevy Warranty Administrator..I have spoken with many admin. in the past few years and am glad I found a new message board. Where are you located ? I am curious as to the pay rate in other areas. I am in Southern California.
#12 of 149 Bea, by mitzij Mar 07, 2005 (9:56 am)
I'm in a small town in Ohio. My c/p rate is $48.00 per hour, warranty rate is a little higher. Most other 'ships around here have rates in the 50s or 60s.
#13 of 149 Re: I have GM and DCC [driftracer] by scibelli Apr 29, 2005 (9:32 am)
Replying to: driftracer (Jan 25, 2005 10:57 am) Hi: I need some advice on how to proceed. I own a 2000 Pontiac Gran Prix with 59,000 miles. The transmission started slamming second and fourth gears under normal acceleration. Dealer has just repaired and I now have $2,200 bill. I had purchased the extended warranty that expired in months but not miles in 2004 (4years, 60,000 miles). This car has been driven by adults and never towed anything. My dealer is indifferent to my outrage at such an expense at such low mileage. All services were performed at factory intervals. What can I do? Thanks to all! Sue Cibelli
#14 of 149 scibelli, by mitzij May 02, 2005 (9:32 am)
your service contract is expired. GM warranty expired 2 or 3 years ago (by delivery date). I'd say you're shucksoutaluck. You have a 5 (or 6) year old car. How long do you expect a manufacturer to pay the bill for repairs on a vehicle? They only promise 3 years or 36k miles, whichever comes first.
#15 of 149 Re: I have GM and DCC [driftracer] by mcspak May 09, 2005 (7:42 pm)
Replying to: driftracer (Jan 25, 2005 10:57 am) Hi, I need some help/advice if you can. I have a 2001 Mazda MPV. It has 52k on it and I just took it in for it's 48k service. The dealer advised me that the water pump was cracked and said it would be approx. $450 to fix. I advised that i had purchased extended warranty on the MPV, which is due to expire at the end of May. It covers the ater pump.   The dealer called me back asking me if I had flushed the coolent at the 3 year/72k mark. I said no, as I service based on kilometer and it only had 50k on it. They rejected the claim saying I didn't adhere to the recommended service guidelines, that the coolent should be flushed at 72k or 3 years. The vehicle was 9 months over the 3 year mark and approx 22k under the kilometer mark.   Can the coolent cause the water pump to crack in his short period of time? Any suggestions on how to escalate/resolve this with Mazda?
#16 of 149 Mazda service contract: by mitzij May 10, 2005 (9:34 am)
You could try calling the service contract company directly and appealing the decision. Explain your service record and see if they will bend. This is why I don't like service contracts. You sign their contract and you have to play by ALL of their rules. Even the one that say you must do all recommended maintenance to their specifications. They say 3 years for a coolant flush, you want to say the 70k miles. Replies to this message: mcspak (May 14, 2005 1:22 pm)
#17 of 149 Re: Mazda service contract: [mitzij] by mcspak May 14, 2005 (1:22 pm)
Replying to: mitzij (May 10, 2005 9:34 am) Thanks, will try that and see - I appreciate you responding!

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