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Warranty Claims Administration

149 messages,  Last post on Dec 01, 2008 at 1:04 PM

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#67 of 149 NOTE by geo9 Apr 05, 2006 (7:34 am)
I have a place along the US/Canadian border.   I see a LOT of ex-Canadian used vehicles. A lady at our local bank had a warranty issue with her "grey" market GM vehicle. The US GM dealer would NOT cover the repair under warranty because of this.......   Simple solution was to take the car BACK over the border to a Canadian GM dealer and have it repaired for N/C under warranty.   I don't know if honda would do this. But its worth a phone call or 3 to honda to find out if this would work in your case.............. Replies to this message: mitzij (Apr 05, 2006 8:16 am)
#68 of 149 Re: NOTE [geo9] by mitzij Apr 05, 2006 (8:16 am)
Replying to: geo9 (Apr 05, 2006 7:34 am) Honda is a bit more hard-nosed than GM on this issue, but it would be worth a try.
#69 of 149 Re: Warranty Claims Administration [6lines] by nnawarrantygal Apr 17, 2006 (1:31 pm)
Replying to: 6lines (Mar 31, 2006 11:53 am) There was recently a message board put up not hosted by NNA but they shut it down already.... it was a big help since I am a CAD dealer and cant call the CCC for help.....hopefully this board could be of some help?!
#70 of 149 Re: 01 Odyssey, bum tranny, bum warranty? [warrantyman] by tabula56 Apr 20, 2006 (6:03 am)
Replying to: warrantyman (Oct 05, 2005 2:07 pm) John - who do you contact at Honda to resolve the warranty problem for a Canadian grey market vehicle innocently purchased in the U.S.??????????????????????
#71 of 149 Re: 01 Odyssey, bum tranny, bum warranty? [mitzij] by januszb May 18, 2006 (5:20 am)
Replying to: mitzij (Apr 05, 2006 3:48 am) >>Some manufacturers, like Honda, have taken a hard line about vehicles purchased in Canada and brought to the States for resale<< Honda manufacturer has no reason to take hard line about grey market. It is very beneficial for them to have market that they do not have to service. That it is why they voided extended warranties/recalls and not "authorization" for Honda Dealers. If Honda wanted to stop grey market they could do it easily by refusing to give dealers status of "authorized Honda dealer" and taking away some incentives for those dealers that sell their products through grey market route. I have bought my Odyssey 5 years ago in authorized Honda dealer, at time of purchase my vehicle had only 100 miles on odometer. At 44 k miles tranny needs replacement. I babied my car never tow anything. Both Honda USA and Honda Canada refuse to send replacement tranny despite the fact that acording to vin number I would be eligible if vehicle was not sold as grey market. As a customer I was not aware how authorized dealer aquire their cars I was convinced that I am buying genuine brand new Honda product and I did not care if it was manufactured in California, Ohio Canada or Japan in fact I was thinking that my car is Japanesse product. Honda divided itself into different entities to take advantage of diiferent laws and taxation and to have some excuses to not service or be responsible for faulty components but profits go to one huge corporation and their shareholders. It is time to end lame excuse of "grey market" If hundreds screwed up consumers would raise their voices and sue Honda in class action suit even if not won reputation of standing by their product would be tarnish. All those screwed up by Honda should not be sitting quiet. Janusz
#72 of 149 warranty problems by rusdawg May 18, 2006 (9:46 am)
My 2002 Dodge Ram pickup recently broke down while traveling out of town. The engine locked down and the dealer where I had it towed told me my warranty wouldn't cover repairs because of lack of maintenance on my part, which I disagree with. I called the dealer where I purchased the vehicle and was told that Dodge would send in an independent auditor to give a second opinion. However, when I called the number I was given, I was told that the dealer's decision was final. I can't seem to get a straight answer. Any one out there with any suggestions?
#73 of 149 Re: Unhappy WarrantyGold exCustomer [jlimato] by joepcar2 Jun 09, 2006 (8:26 pm)
Replying to: jlimato (Jul 07, 2005 10:22 am) You might try contacting your state guarranty association for assistance, they can only say no luck!!
#74 of 149 Warranty question by hawaii101 Jun 12, 2006 (7:35 pm)
Are paint problems covered under the original bumper to bumper warranty? I have a 2003 Honda Element that has orange peel in the clear coat of most of the exterior. I went to the dealership and the service manager first tried to tell me that "all the Hondas were like that because that's how they paint them" The look on face told him I wasn't buying that story so he told me it was overspray. I informed him I had tried every product including a clay bar to remove overspray. At this point he got really grumpy and started talking about industrial fallout and explained that he was not an expert and I would have to talk to a representative from Honda because he did not want to have to carry the claim. I live on a small island in the middle of the Pacific so these guys are the only dealership I have access to. What should my next step be? Any suggestions would be much appreciated.. Replies to this message: mitzij (Jun 15, 2006 9:27 am)
#75 of 149 Warranty Problems by topham Jun 13, 2006 (11:07 pm)
My ford f-250 v-10 engine locked up on the road. After being towed to a certified garage it was found to have two bad rod bearings. Nether of my extended warranties would cover the repair. They claimed contaminated oil. The oil was not tested and all other bearing were immaculate. I performed all of the factory recommended servicing myself.   My conclusion:   All extended warranties are a rip off !!   Reply for names.
#76 of 149 Re: Warranty question [hawaii101] by mitzij Jun 15, 2006 (9:27 am)
Replying to: hawaii101 (Jun 12, 2006 7:35 pm) 1. read your manual, it will detail paint warranty procedures. Most paint problems surface within the first 10k miles, I'm surprised you're just now finding orange peel or overspray. They might say you've 'sat on your rights' by waiting till your car is (give or take) 3 years old to complain of a paint problem. 2. are you still inside 3 years? IIRC Honda warranty is 3/36. 3. call Honda customer service and ask.

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