- #61 of 149
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Re: 01 Odyssey, bum tranny, bum warranty? [warrantyman]
by kateysfolks
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Mar 30, 2006 (9:49 am)
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Replying to: warrantyman (Oct 05, 2005 2:07 pm)
We are currently thinking of purchasing a 2001 Honda Odyssey which we know was manufactured in Canada; currently has 91,500 miles. Everything that we've read about the 2001 transmission is concerning us. Any advice/suggestions? Is it actually a positive that the transmission is at 91,500 and it's ok? How do we find out if this particular one was recalled?
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- #62 of 149
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Re: 01 Odyssey, bum tranny, bum warranty? [kateysfolks]
by mitzij
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Mar 30, 2006 (11:21 am)
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Replying to: kateysfolks (Mar 30, 2006 9:49 am)
Get the serial number and call your nearest Honda dealer (ask for Service dept). They should be able to look it up by VIN (serial number). You'll have to ask if they can do recall work on it since it was built in Canada.
I can do recall work on Canadian GM vehicles, but I'm not sure how Hondas work.
Either way, have the Ody checked over by your favorite mechanic before you buy it.
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- #63 of 149
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Re: Warranty Claims Administration [nnawarrantygal]
by 6lines
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Mar 31, 2006 (11:53 am)
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Replying to: nnawarrantygal (Jun 25, 2005 3:00 pm)
Hi, I am a Nissan Warranty Administrator with 10 years of experience. I also handle Hyundai, Subaru, Isuzu and Suzuki.
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- #64 of 149
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Re: 01 Odyssey, bum tranny, bum warranty? [warrantyman]
by hardt
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Apr 04, 2006 (8:49 pm)
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Replying to: warrantyman (Oct 05, 2005 2:07 pm)
We are having the same issue with our "grey market" Honda Odyssey. It is having the transmission issue and they tell me at the dealership that it would be covered, but not since it is a "grey market". I am okay with paying some of the bill, but this is a known quality issue that they are turning their backs to. Do you have the contact information available? Tim
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- #65 of 149
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Re: 01 Odyssey, bum tranny, bum warranty? [farokh]
by hardt
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Apr 04, 2006 (8:52 pm)
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Replying to: farokh (Oct 21, 2005 9:47 am)
Did you ever get a resolution to this issue? I am right in the middle of dealing with this exact issue. All I get from the client relations people is technicalities regarding the vehicle being "grey market" instead of standing behind their product.
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- #66 of 149
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Re: 01 Odyssey, bum tranny, bum warranty? [hardt]
by mitzij
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Apr 05, 2006 (3:48 am)
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Replying to: hardt (Apr 04, 2006 8:52 pm)
Some manufacturers, like Honda, have taken a hard line about vehicles purchased in Canada and brought to the States for resale. It's a cash cow for these dealers, selling nearly-new cars cheaper than a legitimate dealer could. In an effort to stop this behavior, Honda has voided the warranties on these 'grey market' vehicles. They won't stand behind their Canadian product if it was sold in the U.S. You're probably shucksoutaluck. Hopefully, you got a great price on your Odyssey when you bought it.
Many people are unaware they have grey market vehicles until a situation like yours comes up, that's what really stinks about this thing. The customers get shafted, the shady dealers get little penalty. (they can be fined, I think, but it's rare)
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- #67 of 149
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NOTE
by geo9
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Apr 05, 2006 (7:34 am)
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I have a place along the US/Canadian border.
I see a LOT of ex-Canadian used vehicles.
A lady at our local bank had a warranty issue with her
"grey" market GM vehicle. The US GM dealer would NOT
cover the repair under warranty because of this.......
Simple solution was to take the car BACK over the border
to a Canadian GM dealer and have it repaired for N/C under
warranty.
I don't know if honda would do this. But its worth a
phone call or 3 to honda to find out if this would work
in your case..............
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- #68 of 149
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Re: NOTE [geo9]
by mitzij
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Apr 05, 2006 (8:16 am)
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Replying to: geo9 (Apr 05, 2006 7:34 am)
Honda is a bit more hard-nosed than GM on this issue, but it would be worth a try.
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- #69 of 149
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Re: Warranty Claims Administration [6lines]
by nnawarrantygal
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Apr 17, 2006 (1:31 pm)
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Replying to: 6lines (Mar 31, 2006 11:53 am)
There was recently a message board put up not hosted by NNA but they shut it down already....  it was a big help since I am a CAD dealer and cant call the CCC for help.....hopefully this board could be of some help?!
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- #70 of 149
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Re: 01 Odyssey, bum tranny, bum warranty? [warrantyman]
by tabula56
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Apr 20, 2006 (6:03 am)
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Replying to: warrantyman (Oct 05, 2005 2:07 pm)
John - who do you contact at Honda to resolve the warranty problem for a Canadian grey market vehicle innocently purchased in the U.S.??????????????????????
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