- #58 of 149
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2002 HONDA ODYSSEY
by bboucher
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Feb 26, 2006 (6:44 am)
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I have a honda 2002 odyssey with transmission problem,this van has had problem with the transmission from the day I drove it off the dealers lot .I have had it back to 2 other honda dealers to look at and they all try to fix but poblems come back. The van has 97.789 miles on it now can anyone HELP ME
Thanks Bill
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- #59 of 149
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Re: 2002 HONDA ODYSSEY [bboucher]
by kirstie_h HOST
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Feb 26, 2006 (6:54 am)
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Replying to: bboucher (Feb 26, 2006 6:44 am)
Hi bboucher,
The best place for your question is in our Transmission Traumas? discussion. This one is more about the claims administration process, and we probably can't help you with a specific problem with your vehicle here.
Please visit the topic linked above and post as many details as possible about your problem.
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- #60 of 149
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Re: saab warranties [marcela]
by tschneider7
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Mar 28, 2006 (5:17 pm)
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Replying to: marcela (Aug 04, 2005 11:34 am)
Im a GM warranty administrator and my dealer also just purchased saab. I am in the same boat as you and I have to learn things as they come. I havent been able to find any classes or CDs yet but the Policies and Procedures Manual in dealerworld is a goldmine of info. It is new for 2006 and has all Saab info offset by yellow highlight. Its really easy to read. Im finding saab warranty extremely irritating compared to GM, but I learn to things every day. Also, I found out that the help center is filled with a bunch of temps and they are learning as they go also. Eventually, they will transfer everything to the GMhelpline to make it easier. Cant wait until everything merges onto a new claims system, but that wont be until 2008. Its supposed to be alot easier. Basically, printing out the manual is well worth it.
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- #61 of 149
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Re: 01 Odyssey, bum tranny, bum warranty? [warrantyman]
by kateysfolks
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Mar 30, 2006 (9:49 am)
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Replying to: warrantyman (Oct 05, 2005 2:07 pm)
We are currently thinking of purchasing a 2001 Honda Odyssey which we know was manufactured in Canada; currently has 91,500 miles. Everything that we've read about the 2001 transmission is concerning us. Any advice/suggestions? Is it actually a positive that the transmission is at 91,500 and it's ok? How do we find out if this particular one was recalled?
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- #62 of 149
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Re: 01 Odyssey, bum tranny, bum warranty? [kateysfolks]
by mitzij
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Mar 30, 2006 (11:21 am)
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Replying to: kateysfolks (Mar 30, 2006 9:49 am)
Get the serial number and call your nearest Honda dealer (ask for Service dept). They should be able to look it up by VIN (serial number). You'll have to ask if they can do recall work on it since it was built in Canada.
I can do recall work on Canadian GM vehicles, but I'm not sure how Hondas work.
Either way, have the Ody checked over by your favorite mechanic before you buy it.
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- #63 of 149
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Re: Warranty Claims Administration [nnawarrantygal]
by 6lines
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Mar 31, 2006 (11:53 am)
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Replying to: nnawarrantygal (Jun 25, 2005 3:00 pm)
Hi, I am a Nissan Warranty Administrator with 10 years of experience. I also handle Hyundai, Subaru, Isuzu and Suzuki.
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- #64 of 149
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Re: 01 Odyssey, bum tranny, bum warranty? [warrantyman]
by hardt
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Apr 04, 2006 (8:49 pm)
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Replying to: warrantyman (Oct 05, 2005 2:07 pm)
We are having the same issue with our "grey market" Honda Odyssey. It is having the transmission issue and they tell me at the dealership that it would be covered, but not since it is a "grey market". I am okay with paying some of the bill, but this is a known quality issue that they are turning their backs to. Do you have the contact information available? Tim
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- #65 of 149
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Re: 01 Odyssey, bum tranny, bum warranty? [farokh]
by hardt
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Apr 04, 2006 (8:52 pm)
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Replying to: farokh (Oct 21, 2005 9:47 am)
Did you ever get a resolution to this issue? I am right in the middle of dealing with this exact issue. All I get from the client relations people is technicalities regarding the vehicle being "grey market" instead of standing behind their product.
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- #66 of 149
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Re: 01 Odyssey, bum tranny, bum warranty? [hardt]
by mitzij
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Apr 05, 2006 (3:48 am)
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Replying to: hardt (Apr 04, 2006 8:52 pm)
Some manufacturers, like Honda, have taken a hard line about vehicles purchased in Canada and brought to the States for resale. It's a cash cow for these dealers, selling nearly-new cars cheaper than a legitimate dealer could. In an effort to stop this behavior, Honda has voided the warranties on these 'grey market' vehicles. They won't stand behind their Canadian product if it was sold in the U.S. You're probably shucksoutaluck. Hopefully, you got a great price on your Odyssey when you bought it.
Many people are unaware they have grey market vehicles until a situation like yours comes up, that's what really stinks about this thing. The customers get shafted, the shady dealers get little penalty. (they can be fined, I think, but it's rare)
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