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Warranty Claims Administration

149 messages,  Last post on Dec 01, 2008 at 1:04 PM

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What is this discussion about? Car Warranties

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#51 of 149 Help! Easycare/Totalcare and Dealer disagree on fix. by mwold Nov 08, 2005 (8:12 pm)
We have spun rod bearing on our Mazda6. The dealer wants to replace the engine. The warranty company wants them to just replace the crankshaft and rod bearings. The dealer along with a fewothers I called wont do engine internals. We're stuck in the middle and can't get either to budge.   Anyone have any ideas that we can try? This is killing us. We stil make our monthly payment and insurance yet the car sits at the dealer. Replies to this message: mitzij (Nov 09, 2005 4:42 am)
#52 of 149 Re: Help! Easycare/Totalcare and Dealer disagree on fix. [mwold] by mitzij Nov 09, 2005 (4:42 am)
Replying to: mwold (Nov 08, 2005 8:12 pm) I've got a couple of ideas, both will cost you money.   1. find a dealer that will do internal work on engines and work with EasyCare. have the car towed there (the tow would be on your dime and the shop where it is now would probably charge you diagnostic/tear down/put back together fees)   2. ask EasyCare if they will pay the amount of the crankshaft/rod bearing work and you will pay the difference. have the dealer replace the engine.   Unfortunately, your service contract allows EasyCare to dictate how much they will pay, so I don't think you can force them the buy you an engine.
#53 of 149 Question on Warranty Coverage - Infiniti G35x by ranajo Nov 16, 2005 (2:27 pm)
I hope that I am posting this in the right forum.   I have a 2004 G35x which is still under warranty. It is due its 15,000 mile service.   In order that the warranty is not impacted does the servicing have to be done by an Infiniti dealership? Replies to this message: Mr_Shiftright (Nov 16, 2005 2:48 pm)
#54 of 149 Re: Question on Warranty Coverage - Infiniti G35x [ranajo] by Mr_Shiftright HOST Nov 16, 2005 (2:48 pm)
Replying to: ranajo (Nov 16, 2005 2:27 pm) No but God have mercy on your soul if you don't keep detailed receipts with dates, mileage and type of product/service performed on the letterhead of a credible service facility.
#55 of 149 Re: 01 Odyssey, bum tranny, bum warranty? [warrantyman] by t140d Dec 05, 2005 (3:58 pm)
Replying to: warrantyman (Oct 05, 2005 2:07 pm) Hi, John. I'm having the same problem with warranty on a legally imported canadian Odyssey. The tranny's shot but the US dealer said they can't help. Could you get me the phone number so that I might try and get this resolved? Thanks!
#56 of 149 Re: Longevity... [mitzij] by ladyspur Dec 09, 2005 (5:21 pm)
Replying to: mitzij (Sep 30, 2005 9:07 am) just found this site it is awesome,seems sometimes there is no one to help us warranty administrators.my problem is this, i have 18+ yrs exp in ford and gm warranty,but i was recently employed by a gm-dodge dealership and i have no dodge exp,but i am giving it my best. my problem is that i have been entering chrysler claims to no avail,everything i enter into claims submission comes back rejected.anyone with chry warr exp knows that there is no longer a helpline,you just have to wait on the warr district rep to come pay the claim.there has got to be another way to do this and i just dont know how.i recently started bringing my claims home so that i can do them here on my pc since chry claims have to be submitted on the website (daimler chrysler dealer connect) anyone with chrysler experience... please help,i've $30,000 in claims sitting on my schedule with less than 90 days to get them paid, HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
#58 of 149 2002 HONDA ODYSSEY by bboucher Feb 26, 2006 (6:44 am)
I have a honda 2002 odyssey with transmission problem,this van has had problem with the transmission from the day I drove it off the dealers lot .I have had it back to 2 other honda dealers to look at and they all try to fix but poblems come back. The van has 97.789 miles on it now can anyone HELP ME            Thanks Bill Replies to this message: kirstie_h (Feb 26, 2006 6:54 am)
#59 of 149 Re: 2002 HONDA ODYSSEY [bboucher] by kirstie_h HOST Feb 26, 2006 (6:54 am)
Replying to: bboucher (Feb 26, 2006 6:44 am) Hi bboucher, The best place for your question is in our Transmission Traumas? discussion. This one is more about the claims administration process, and we probably can't help you with a specific problem with your vehicle here.   Please visit the topic linked above and post as many details as possible about your problem.
#60 of 149 Re: saab warranties [marcela] by tschneider7 Mar 28, 2006 (5:17 pm)
Replying to: marcela (Aug 04, 2005 11:34 am) Im a GM warranty administrator and my dealer also just purchased saab. I am in the same boat as you and I have to learn things as they come. I havent been able to find any classes or CDs yet but the Policies and Procedures Manual in dealerworld is a goldmine of info. It is new for 2006 and has all Saab info offset by yellow highlight. Its really easy to read. Im finding saab warranty extremely irritating compared to GM, but I learn to things every day. Also, I found out that the help center is filled with a bunch of temps and they are learning as they go also. Eventually, they will transfer everything to the GMhelpline to make it easier. Cant wait until everything merges onto a new claims system, but that wont be until 2008. Its supposed to be alot easier. Basically, printing out the manual is well worth it.

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