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Warranty Claims Administration

149 messages,  Last post on Dec 01, 2008 at 1:04 PM

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What is this discussion about? Car Warranties

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#5 of 149 Re: [mitzij] by vasilios Jan 27, 2005 (5:19 am)
Replying to: mitzij (Jan 25, 2005 10:35 am) What is the website you're talking about that GM has? I have been asked to help the claims administrator at the Buick dealership, that we have here on the same lot, and it would be excellent to know that website. I learned warranty at a Buick/GMC dealership and never heard about a website for warr. administrators. I appreciate all of your feedback, please keep it coming.
#6 of 149 Re: I have GM and DCC [driftracer] by vasilios Jan 27, 2005 (5:26 am)
Replying to: driftracer (Jan 25, 2005 10:57 am) driftracer, I'm sure there will be numerous situations that will come up that you'll be able to help us with. I will keep that in mind, thank you. It's always helpful to hear someone elses point of view when problems arise.
#7 of 149 No sweat - you bet. by driftracer Jan 27, 2005 (8:47 am)
And Yassou!
#8 of 149 by mitzij Jan 27, 2005 (9:52 am)
It's something like http://service.gm.com, click on 'forum' tab. (I don't enter websites well, so I find everything with a search engine or leave the site in 'favorites') It's password-protected and, to sign up, your friend will need BAC and dealer codes. Replies to this message: vasilios (Jan 28, 2005 6:55 am)
#9 of 149 Re: [mitzij] by vasilios Jan 28, 2005 (6:55 am)
Replying to: mitzij (Jan 27, 2005 9:52 am) thanks mitzij, it's funny...I've used that website many times to look up campaigns and service bulletins but I never noticed the forum tab at the top!
#10 of 149 by mitzij Jan 28, 2005 (1:49 pm)
Great! You'll find it's an excellent resource for technical information. It's a very efficient way for get help than calling neighboring dealers one at a time.
#11 of 149 Re: [mitzij] by bea Mar 04, 2005 (6:41 pm)
Replying to: mitzij (Jan 25, 2005 10:35 am) I also am a Chevy Warranty Administrator..I have spoken with many admin. in the past few years and am glad I found a new message board. Where are you located ? I am curious as to the pay rate in other areas. I am in Southern California.
#12 of 149 Bea, by mitzij Mar 07, 2005 (9:56 am)
I'm in a small town in Ohio. My c/p rate is $48.00 per hour, warranty rate is a little higher. Most other 'ships around here have rates in the 50s or 60s.
#13 of 149 Re: I have GM and DCC [driftracer] by scibelli Apr 29, 2005 (9:32 am)
Replying to: driftracer (Jan 25, 2005 10:57 am) Hi: I need some advice on how to proceed. I own a 2000 Pontiac Gran Prix with 59,000 miles. The transmission started slamming second and fourth gears under normal acceleration. Dealer has just repaired and I now have $2,200 bill. I had purchased the extended warranty that expired in months but not miles in 2004 (4years, 60,000 miles). This car has been driven by adults and never towed anything. My dealer is indifferent to my outrage at such an expense at such low mileage. All services were performed at factory intervals. What can I do? Thanks to all! Sue Cibelli
#14 of 149 scibelli, by mitzij May 02, 2005 (9:32 am)
your service contract is expired. GM warranty expired 2 or 3 years ago (by delivery date). I'd say you're shucksoutaluck. You have a 5 (or 6) year old car. How long do you expect a manufacturer to pay the bill for repairs on a vehicle? They only promise 3 years or 36k miles, whichever comes first.

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