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Warranty Claims Administration

149 messages,  Last post on Dec 01, 2008 at 1:04 PM

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What is this discussion about? Car Warranties

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#3 of 149 by mitzij Jan 25, 2005 (10:35 am)
I am an admin for a Chevy dealer. I'm not sure you'll get much help here. You may find out if Honda has a forum website for Honda technicians/service personnel like the one GM does. On GM's site, I have gotten a ton of excellent information and help with problems like yours. Replies to this message: vasilios (Jan 27, 2005 5:19 am) bea (Mar 04, 2005 6:41 pm)
#4 of 149 I have GM and DCC by driftracer Jan 25, 2005 (10:57 am)
experience as a service manager/warranty administrator, and now testify as an expert witness in automotive law cases, with warranty administration being one of the areas I'm qualified in - I don't know if I can help with particular questions, perhaps in a broader discussion? Replies to this message: vasilios (Jan 27, 2005 5:26 am) scibelli (Apr 29, 2005 9:32 am) mcspak (May 09, 2005 7:42 pm)
#5 of 149 Re: [mitzij] by vasilios Jan 27, 2005 (5:19 am)
Replying to: mitzij (Jan 25, 2005 10:35 am) What is the website you're talking about that GM has? I have been asked to help the claims administrator at the Buick dealership, that we have here on the same lot, and it would be excellent to know that website. I learned warranty at a Buick/GMC dealership and never heard about a website for warr. administrators. I appreciate all of your feedback, please keep it coming.
#6 of 149 Re: I have GM and DCC [driftracer] by vasilios Jan 27, 2005 (5:26 am)
Replying to: driftracer (Jan 25, 2005 10:57 am) driftracer, I'm sure there will be numerous situations that will come up that you'll be able to help us with. I will keep that in mind, thank you. It's always helpful to hear someone elses point of view when problems arise.
#7 of 149 No sweat - you bet. by driftracer Jan 27, 2005 (8:47 am)
And Yassou!
#8 of 149 by mitzij Jan 27, 2005 (9:52 am)
It's something like http://service.gm.com, click on 'forum' tab. (I don't enter websites well, so I find everything with a search engine or leave the site in 'favorites') It's password-protected and, to sign up, your friend will need BAC and dealer codes. Replies to this message: vasilios (Jan 28, 2005 6:55 am)
#9 of 149 Re: [mitzij] by vasilios Jan 28, 2005 (6:55 am)
Replying to: mitzij (Jan 27, 2005 9:52 am) thanks mitzij, it's funny...I've used that website many times to look up campaigns and service bulletins but I never noticed the forum tab at the top!
#10 of 149 by mitzij Jan 28, 2005 (1:49 pm)
Great! You'll find it's an excellent resource for technical information. It's a very efficient way for get help than calling neighboring dealers one at a time.
#11 of 149 Re: [mitzij] by bea Mar 04, 2005 (6:41 pm)
Replying to: mitzij (Jan 25, 2005 10:35 am) I also am a Chevy Warranty Administrator..I have spoken with many admin. in the past few years and am glad I found a new message board. Where are you located ? I am curious as to the pay rate in other areas. I am in Southern California.
#12 of 149 Bea, by mitzij Mar 07, 2005 (9:56 am)
I'm in a small town in Ohio. My c/p rate is $48.00 per hour, warranty rate is a little higher. Most other 'ships around here have rates in the 50s or 60s.

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