Last post on Jun 11, 2013 at 8:32 PM
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#156 of 169 Warranty Claims Administrators??
Aug 02, 2011 (7:54 am)
Are there any Honda ones out there???
#158 of 169 Warranty Administrator for Nissan
Apr 20, 2013 (10:36 am)
Question: This is my first Nissan that I bought. I included the extended warranty on the car. I bought the car a good distance from my home. We have kept up with maintenance on the car, however, we did not save the receipts for oil bought. I now have a problem with my Murano 2010, 28,000 miles, with white smoke when starting my car. I took it to the dealer and provided him with my service record of when we changed the oil. Because there was sludge in the oil, they want receipts for the oil purchased. We have only ever used what was stated in the manual. We were never told to save receipts for such things as oil, window washer fluid, air filters, etc. Now Nissan doesn't want to honor the warranty. The dealership won't even diagnosis what's wrong with the car. Where is it stated that receipts must be kept for 'normal' supplies for your car? The manual states that 'records' need to be kept and that the owner can do it, nothing about receipts.
#160 of 169 Re: Warranty Administrator for Nissan [dtownfb]
Apr 20, 2013 (6:36 pm)
Thank you for your reply. We didn't take our car to a shop for oil changes, we do our own. My husband has been doing oil changes for 30+ years. We cannot find it written on any of our paperwork from the dealership nor the owners manual and no one at the car dealership told us to keep receipts (since we refused other offers at the time like lifetime inspections because we lived so far from them) they knew we wouldn't be driving that distance for our maintenance. ....And still no one told us to save receipts.
We find it 'ironic' how we receive all these promotional things from Nissan/Dealer but never received any literature on how Murano's are having engine issues. It is a shame that we are only finding out now as we research our problems (such as the link you sent to us of the woman that owned a 2007 Murano and having same issues). It just seems our issues are not uncommon from what we have read from numerous Murando owners. I would have thought Nissan would have sent some warning out to have our cars checked.
As you can see, I am very disheartened by all of this by how much I have written. After all the money we have spent on this product plus the extended warranty only to find that Nissan will not stand behind their product after we have done what we read from the owner's manual to do (maintenance). If in the future you think of something else that would be helpful I would appreciate hearing about it.
So far, no one has gotten back to me as to where in print it is stated to save receipts in the owner's manual.
#161 of 169 Re: Warranty Administrator for Nissan [disgruntled33]
Apr 23, 2013 (10:32 am)
The dealer needs you to prove you changed your oil. A list of dates and mileages of when the oil was changed is just that: a list. You could have written that up last week for all they know. Dated receipts are a bit harder to fake.
If they're looking at a sludged-up engine that looks like it hasn't had it's oil changed in 2 years, they may have reason to disbelieve you.
#162 of 169 Re: Warranty Administrator for Nissan [mitzij]
Apr 23, 2013 (12:44 pm)
Just an example of why an extended service contract is a bad way to spend money. Too much small print.
#163 of 169 Re: Warranty Administrator for Nissan [disgruntled33]
by MrShift@Edmunds HOST
Apr 24, 2013 (11:20 am)
I think we did point that out already---the actual warranty that comes with the car has the wording in it that requires you to keep receipts for service work not done at the dealer.
"As a condition of this warranty, you are responsible for
properly using, maintaining and caring for your vehicle
as outlined in your OWNER’S MANUAL and your
NISSAN SERVICE & MAINTENANCE GUIDE, and
maintaining copies of all maintenance records & receipts for review by Nissan."
#164 of 169 Re: Warranty Administrator for Nissan [Mr_Shiftright]
Apr 24, 2013 (7:10 pm)
Thanks, Mr Shiftright....however, the wording in my warranty book states, 'you should' not 'must'. I have owned many new cars and have only kept receipts of replacement things. Also, the Owner's Manual just states to keep records. I am in compliance with what Nissan has stated in both manuals. I don't understand how both of us have different wording in our books.
By the way, take a look at what the Magnuson-Moss Warranty Act of 1975 says. It's worth checking out.
#165 of 169 Re: Warranty Administrator for Nissan [disgruntled33]
by MrShift@Edmunds HOST
Apr 25, 2013 (9:27 am)
Well we can play lawyer with the wording but the fact is, you are between a rock and a hard place here, and my best advice is to take a hard look at all your best options. Suing Nissan is going to be mighty expensive, since it is Nissan and not the dealer who is (allegedly) denying your warranty.
I think your best bet is to negotiate with Nissan directly and try to work out some kind of legitimate "split" on the cost of repairs, or maybe (hopefully) get them to finally, reluctantly pick up the tab after sending a tech to examine your car. Maybe in the end it's still going to hurt, but maybe only half as much.
Legal cases are not about fairness, they are about maneuver, so you need to develop a strategy that has a good chance of working.