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Warranty Claims Administration

149 messages,  Last post on Dec 01, 2008 at 1:04 PM

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What is this discussion about? Car Warranties

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#144 of 149 Re: TSBs [mitzij] by gamediva2112 Sep 29, 2007 (8:29 am)
Replying to: mitzij (Sep 24, 2007 10:20 am) TSB Technical Service Bulletin. Known solution to known issue, written to assist the technician in repairing the vehicle on the first visit. Not every known issue is a safety issue. For instance, window regulators, regardless of manufacturer break all the time. Most manufacturers will not warranty window regulators past the first 36 months. A plethora of tsb's exist for window regulators. Anyway, the technician may read the TSB and decide whether it applies to their specific repair or not. He is not required to follow the offered repair advise although most times they do. You may compare a TSB to a recipe.   A RECALL is the manufacturer's response to well documented safety issues and design flaws. The technician will get a lengthy bulletin describing the issue and a step by step, detailed description of the exact repair procedure to be performed. The technician may not deviate from this procedure under threat of litigation. You may compare a recall to a legal order.   Recalls are ALWAYS covered by warranty. TSB's may or may not be for warrantable repairs. It depends on the mileage of the vehicle and the part being replaced. In the first 36 months of the vehicle's life a lot of things are covered. After that, usually only the powertrain (engine, transmission, drive shafts and sometimes the axles). The emissions system warranty is longer and covers the catalytic converter and related items.   The individual that pointed out that the consumer must read the owner's manual cover to cover deserves some applause. A lot of unnecessary grief would be saved if this simple step of reading the manual was completed by every consumer. Unfortunately, most people are so uninterested in the proper care of their second largest investment to even crack it open to see what kind of gas to use.   I hope that helps.
#145 of 149 Re: Freestyle fuel pump warranty coverage [joel0622] by gamediva2112 Sep 29, 2007 (8:37 am)
Replying to: joel0622 (Sep 22, 2007 1:59 pm) LOL.   Well, we know what department YOU work in! I don't know how big your dealership is, but our principal probably doensn't even know the finance guy's name.   In the particular cases that I have in mind, we (the service department) have only sent customers back to finance when we had exhausted our ability, and hours upon hours, to resolve the problem. Lazy had nothing to do with it.   You should spend a week in service. Really. Replies to this message: joel0622 (Sep 29, 2007 10:26 am)
#146 of 149 Re: Freestyle fuel pump warranty coverage [gamediva2112] by joel0622 Sep 29, 2007 (10:26 am)
Replying to: gamediva2112 (Sep 29, 2007 8:37 am) I have been around dealerships long enough to know what headaches each department has. I would not write service, it does not pay enough for the BS you have to put up with. the only job in service I would do is be a dispatcher. They sit in there hole and never get bothered.     Any service writer who claims the F&I guy knows more about a warranty then they do should be ashamed of themselves.
#147 of 149 Re: 2006 Dodge Sprinter with paint defect [blacksi] by cjdwarranty Nov 29, 2008 (11:52 pm)
Replying to: blacksi (Oct 06, 2006 10:23 am) Yes, out of the ordinary. When you purchase your vehicle you agree to the terms of your warranty on your contract--which is that they will repair anything that is defective-not refund you the amount it would cost to fix it. If they did refund you the amount--it only cost them about $150 to repaint a panel--really not worth the money to go after. However, you can ask for them to provide you with alternative transportation. They may or may not give it to you as the basic warranty does not cover such a service Replies to this message: kirstie_h (Dec 01, 2008 1:04 pm)
#148 of 149 Re: 2006 Dodge Sprinter with paint defect [cjdwarranty] by kirstie_h HOST Dec 01, 2008 (1:04 pm)
Replying to: cjdwarranty (Nov 29, 2008 11:52 pm) While you're always welcome to respond to any post at any time, I'm thinking that since he posted his question in October 2006, he's probably sorted out the details by now

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