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167 messages,  Last post on May 08, 2013 at 8:53 PM

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Messages Page 14 of 17

#128 of 167 Re: Freestyle fuel pump warranty coverage [pegk] by joel0622

Sep 19, 2007 (5:59 am)

Replying to: pegk (Sep 18, 2007 9:23 pm)
Maybe I should be contacting a lawyer.
 
Ah yes, the new American way. If I don't get the answer I want then I will get a lawyer.
 
You will then have 10 times the amount invested in the lawyer then you did the repair with the same result. Use the money you are going to spend on the lawyer and purchase a Service Contract, IMO it would be money better spent and cost you less.
 
I am sorry you had troubles with your car but it is a pretty much black and white issue, the car broke down out side of warranty therefore it is your responsibility to pay for a repair.

#129 of 167 Re: Freestyle fuel pump warranty coverage [pegk] by kirstie_h HOST

Sep 19, 2007 (8:59 am)

Replying to: pegk (Sep 18, 2007 9:23 pm)
You are unlikely to find a legitimate lawyer who will take this case, especially over a part that you estimate is $250. Manufacturers, in general, are not interested in covering repairs on vehicles out of warranty. Occasionally they will if there seems to be an issue that affects multiple owners, but it doesn't happen a lot (esp. not on non-luxury vehicles).
 
If they started doing this, then where does it end? If they should cover failures at "only" 3000 miles out of warranty, why not 5000?
 
Any part of the operating system on a vehicle can be considered safety-related. If my windshield wipers go out while I'm driving in the middle of a massive downpour, it's a huge safety issue for me. Sometimes things just break, and that stinks. But it doesn't always mean that the manufacturer should pay for the repair, sorry.

#130 of 167 Re: Freestyle fuel pump warranty coverage [kirstie_h] by jessejames2

Sep 19, 2007 (4:49 pm)

Replying to: kirstie_h (Sep 19, 2007 8:59 am)
God forbid anyone has to take responsibility for anything. You knew the warranty terms, its out, deal with it. So it broke down in the middle of an intersection, they cant all break down in the driveway.
 
I am going to law school as well and i can promise you that you will get no where with that option, but feel free to waste the justice systems time with your frivolous lawsuit because you cant read.

#131 of 167 Re: Freestyle fuel pump warranty coverage [jessejames2] by pegk

Sep 21, 2007 (4:25 am)

Replying to: jessejames2 (Sep 19, 2007 4:49 pm)
For those of you who felt it necessary to bash the American legal system, please keep in mind that it is this very system that provides the balance between corporate greed and consumer protection.
 
Also if you read my posts closely you’d see that I was and still am interested in an extended warranty package. I have bought extended warranties in the past, but usually wait until I am close to the 3 year mark. The extended warranty on my recent Ford Taurus wagon was especially helpful, as I used it a number of times on various items that failed in the six years that I owned the vehicle. If anyone can offer suggestions on where I can get a such a warranty now even though I’m at 39,000 miles (but well under the 3 year mark), I would really appreciate your comments.
 
Please don’t bother responding if you intend to send disparaging remarks like the last several posters. I don’t think this forum was intended for that. I also highly suspect that Ford has several paid representatives (from dealerships, customer service, PR or warranty claims) that monitor and respond to this site. If you intend to help the consumer your comments are welcomed. If you intend to bash them, please don’t bother. I would think that in the interest of customer loyalty you would want to keep your comments positive and helpful.
 
Finally for the rest of the story: My problem was not the fuel pump. My mechanic was on vacation (his new assistant that suggested it was the fuel pump also suggested that I wait for his boss to get back from vacation). When he returned yesterday, he found that the real problem was a disconnected fuel inertia switch, for which Ford has a TSB 06-18-12. I would have hoped that the customer service rep I had spoken to would have mentioned this TSB. Unfortunately that rep would not even let me speak to his supervisor. He said that the best he could do was have a supervisor return my call in two days. Well two days have past and still no call. Same response to my call to the dealership where I bought the car: I called to clarify the emissions warranty language and was told that “Finance Dept” (not Service Dept even though I asked twice) could help me. No one was available and I left a message twice, but still no returned phone call. I’m just thankful that the problem is not the fuel pump. The switch problem only cost me $33 (I’m sure the dealer would have charged me a lot more than that.)

#132 of 167 Re: Freestyle fuel pump warranty coverage [pegk] by mitzij

Sep 21, 2007 (10:19 am)

Replying to: pegk (Sep 21, 2007 4:25 am)
Technical bulletins have nothing to do with warranty coverage. A TSB is used as a tool, to help a technician fix something more efficiently. A TSB can be for as small a thing as 'Try this type of double-sided tape instead of that type' for a repair. Customer service reps may not have access to technical bulletins.
 
The poster, Joel, on here is a Ford dealership employee. He is not a shill for Ford, rather he gives realistic, reliable information. I am a Chevy dealership employee, a warranty clerk.
  
I can't see how a fuel inertia switch could be part of an emissions warranty, but you've got the paperwork. Maybe try a different dealership. I get calls all the time regarding warranty coverage/inservice dates/expiration dates. To get free repairs after the warranty has expired, be nice. You catch more flies with honey than with vinegar. They don't have to give you a cent.
  
As for service contracts-I don't like them. But if you must buy one, try to get a Ford ESP. If they don't sell them after the warranty is expired, don't buy one at all. Put the money you would have spent in a savings account. With any aftermarket one, you run the risk of the company going out of business and taking your money with them. To read my other 5,345 reasons against aftermarket service contracts, view my other postings.

#133 of 167 Re: Freestyle fuel pump warranty coverage [mitzij] by pegk

Sep 21, 2007 (12:28 pm)

Replying to: mitzij (Sep 21, 2007 10:19 am)
I'm not suggesting that Ford should cover the $33 I paid for the fuel inertia switch fix. But I'm sure that the customer service rep could have transferred me to someone at Ford that was aware of the TSB. He wouldn't even transfer me to his supervisor (plus still no call-back as promised). And still no call back from the dealer.
 
As to TSB being covered under warranty I have to disagree with you. I have a TSB in my possession now (courtesy of my mechanic) for my CD player that skips and has done that since the time I purchased the vehicle. I knew about the TSB on that item from this forum two years ago, but when I mentioned it to the dealer back then, he acted like he didn't believe me and he would have to check for the problem himself and charge me for the repair. I didn't know how to get a copy of that TSB 2 years ago, so I had nothing to present to the dealer that this was a known problem. It looked like I wasn't going to get anywhere with the dealer, so I just lived with problem (bothers the kids more than me, since I'm not a heavy CD user). That TSB says right at the top of it that this problem should be fixed under the original warranty. I can post a pdf link to it if anyone wants it. I was thinking of posting it to the audio topic forum, since I've seen it mentioned there many times.
 
I had an aftermarket warranty from AAA on my previous Ford Taurus. I paid a much lower price than the one Ford offered. It served me very well.
 
P.S. I am a nice person. I think it's easy for people to read between the lines on these forums and I didn't deserve to be put down for my thoughts. I think I have (and will continue to) share valuable information, just like Joel and you.

#134 of 167 Re: Freestyle fuel pump warranty coverage [pegk] by jlampner

Sep 21, 2007 (2:13 pm)

Replying to: pegk (Sep 21, 2007 12:28 pm)
I looked at the TSB. Ford pays the dealer 30 minutes for labor plus the part. So if you paid $33.00 total parts and labor you got a great deal

#135 of 167 Re: Freestyle fuel pump warranty coverage [pegk] by joel0622

Sep 21, 2007 (6:42 pm)

Replying to: pegk (Sep 21, 2007 4:25 am)
For those of you who felt it necessary to bash the American legal system, please keep in mind that it is this very system that provides the balance between corporate greed and consumer protection.
 
 
Thats funny.
 
It might just work with every one did not feel the need to scream "You will hear from my lawyer" every time things do not go there way.

#136 of 167 Re: Freestyle fuel pump warranty coverage [joel0622] by Mr_Shiftright HOST

Sep 22, 2007 (8:46 am)

Replying to: joel0622 (Sep 21, 2007 6:42 pm)
Having worked with clients fighting insurance companies, I kinda wonder where this "balance" might be hiding?
 
But that's another topic

#137 of 167 Re: Freestyle fuel pump warranty coverage [joel0622] by pegk

Sep 22, 2007 (11:05 am)

Replying to: joel0622 (Sep 21, 2007 6:42 pm)
Dear Joel (from the Ford dealership), as Mr. Shiftright so correctly pointed out, we need to keep on focus in this forum. You need to contribute information that can help the consumer through the warranty claims process or the reporting of known problems with the vehicles. You're lastest comments have done neither. By the way, can you offer me any suggestions on extended warranty options?

Messages Page 14 of 17

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