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#121 of 169 Freestyle fuel pump warranty coverage
Sep 17, 2007 (6:56 pm)
I have a 2005 Ford Freestyle purchased new in April 2005. I'm at 39,000 miles, and the fuel pump just went. I had it towed to my regular mechanic (not a Ford dealer). He confirmed that the problem is the fuel pump which would cost $250 plus labor to replace. I read my warranty guide and know that I'm outside the 3yr/36,000 mile bumper to bumper warranty period. However the emission warranty language seemed to indicate that fuel pump might be covered under that clause (which is significantly longer than the 3yr/36,000 mile). I called Ford customer service (1-800-392-3673) to get clarification on the emissions warranty, but the customer service rep would not tell me if the fuel pump would be covered. He said it was "against the law" for him to tell me if the fuel pump was covered. I would instead have to bring my vehicle to a Ford dealer and have the dealer diagnose the problem to determine if it was covered by the emissions warranty. After some discussion, the customer service rep told that if I had a Ford part #, he would be allowed to tell me if that particular part was covered under the warranty. I asked to speak to his supervisor and he said that I would get a call back in 1 to 2 days. Needless to say, I'm quite dissatisfied with the lack of "customer service" I received from this rep. Does anyone know of another number to call to ask this question to Ford regarding the coverage of a fuel pump under the emissions warranty. I'm a little concerned that the fuel pump went at 39,000 miles to begin with and think that for a mere 3000 miles over original warranty that Ford should cover this repair. Any suggestions appreciated.
#122 of 169 Re: Freestyle fuel pump warranty coverage [pegk]
Sep 18, 2007 (2:02 am)
Part number 9H307 fuel pump and sender is covered 3 yrs or 50,000 miles if you have California emissions coverage. Check with dealer. They can run an Oasis report on your vehicle and tell you.
#123 of 169 Re: Freestyle fuel pump warranty coverage [jlampner]
Sep 18, 2007 (2:55 am)
I saw the special section on California emission warranty in my warranty guide book. I live in PA, not CA, so those rules do not apply. The book did seem to go into much more detail for the CA coverage, but was quite vague for the overall emission warranty coverage. I really need to be able to speak to someone at Ford who can explain the coverage, but I feel like I'm gettig a run around.
#124 of 169 Call your local Ford dealer
Sep 18, 2007 (9:17 am)
The service department of your favorite Ford dealer will be able to look it up. They will probably try to get you to come in. I'll bet a fuel pump problem can be emissions related, or it can have been caused by something else. The only way to tell may be to have the Ford garage check it out. You're expecting a 'yes'or 'no' answer to a 'maybe' question.
#125 of 169 Re: Freestyle fuel pump warranty coverage [pegk]
Sep 18, 2007 (9:53 am)
I will save you the time. A fuel pump is not part of the emmisions warranty. It is covered under a Base care extended service contract.
#126 of 169 Re: Freestyle fuel pump warranty coverage [joel0622]
Sep 18, 2007 (10:23 am)
California has way different laws than anyone else. So no your pump is not covered.
I see lots of people on here unhappy with stuff not being covered under warranty, even after it has expired. Its not like its a surprise that your warranty is up, everyone knows their coverage. Everyone also has the option to buy Extended service warranties.
Service contracts to me are a no brainer. Its like full coverage auto insurance, you might not always need it but it sure does come in handy when you do
#127 of 169 Re: Freestyle fuel pump warranty coverage [jessejames2]
Sep 18, 2007 (8:23 pm)
I have bought extended coverage in the past on Ford vehicles and intended to for this vehicle. Unfortunately I was focused on the 3 year from purchase date and hadn't really paid attention to the mileage. I usually reach both limits around the same time. Therefore I hadn't even started my shopping around on the extended warranty programs available. I planned on doing that in a few months.
I still say that Ford should be interested in covering this repair considering that the car completely died on me in the middle of a very busy intersection. I would think that safety should be Ford's #1 concern and this was clearly a safety related failure. Maybe I should be contacting a lawyer.
#128 of 169 Re: Freestyle fuel pump warranty coverage [pegk]
Sep 19, 2007 (4:59 am)
Maybe I should be contacting a lawyer.
Ah yes, the new American way. If I don't get the answer I want then I will get a lawyer.
You will then have 10 times the amount invested in the lawyer then you did the repair with the same result. Use the money you are going to spend on the lawyer and purchase a Service Contract, IMO it would be money better spent and cost you less.
I am sorry you had troubles with your car but it is a pretty much black and white issue, the car broke down out side of warranty therefore it is your responsibility to pay for a repair.
#129 of 169 Re: Freestyle fuel pump warranty coverage [pegk]
by Kirstie@Edmunds HOST
Sep 19, 2007 (7:59 am)
You are unlikely to find a legitimate lawyer who will take this case, especially over a part that you estimate is $250. Manufacturers, in general, are not interested in covering repairs on vehicles out of warranty. Occasionally they will if there seems to be an issue that affects multiple owners, but it doesn't happen a lot (esp. not on non-luxury vehicles).
If they started doing this, then where does it end? If they should cover failures at "only" 3000 miles out of warranty, why not 5000?
Any part of the operating system on a vehicle can be considered safety-related. If my windshield wipers go out while I'm driving in the middle of a massive downpour, it's a huge safety issue for me. Sometimes things just break, and that stinks. But it doesn't always mean that the manufacturer should pay for the repair, sorry.
#130 of 169 Re: Freestyle fuel pump warranty coverage [kirstie_h]
Sep 19, 2007 (3:49 pm)
God forbid anyone has to take responsibility for anything. You knew the warranty terms, its out, deal with it. So it broke down in the middle of an intersection, they cant all break down in the driveway.
I am going to law school as well and i can promise you that you will get no where with that option, but feel free to waste the justice systems time with your frivolous lawsuit because you cant read.