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Smart Shopper Warranty Claims Administration
149 messages, Last post on Dec 01, 2008 at 1:04 PM
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Replying to: mitzij (Aug 17, 2007 3:35 am) It is all just part of the cost of doing business. No different then if I look at a rate sheet wrong and charge you to low of a rate or charge you for a Service Contract on a 4X2 and your truck is 4x4. The damage is done and we just have to pay the difference. |
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I have a 2005 Ford Freestyle purchased new in April 2005. I'm at 39,000 miles, and the fuel pump just went. I had it towed to my regular mechanic (not a Ford dealer). He confirmed that the problem is the fuel pump which would cost $250 plus labor to replace. I read my warranty guide and know that I'm outside the 3yr/36,000 mile bumper to bumper warranty period. However the emission warranty language seemed to indicate that fuel pump might be covered under that clause (which is significantly longer than the 3yr/36,000 mile). I called Ford customer service (1-800-392-3673) to get clarification on the emissions warranty, but the customer service rep would not tell me if the fuel pump would be covered. He said it was "against the law" for him to tell me if the fuel pump was covered. I would instead have to bring my vehicle to a Ford dealer and have the dealer diagnose the problem to determine if it was covered by the emissions warranty. After some discussion, the customer service rep told that if I had a Ford part #, he would be allowed to tell me if that particular part was covered under the warranty. I asked to speak to his supervisor and he said that I would get a call back in 1 to 2 days. Needless to say, I'm quite dissatisfied with the lack of "customer service" I received from this rep. Does anyone know of another number to call to ask this question to Ford regarding the coverage of a fuel pump under the emissions warranty. I'm a little concerned that the fuel pump went at 39,000 miles to begin with and think that for a mere 3000 miles over original warranty that Ford should cover this repair. Any suggestions appreciated.
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Replying to: pegk (Sep 17, 2007 6:56 pm)
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Replying to: jlampner (Sep 18, 2007 2:02 am) |
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| The service department of your favorite Ford dealer will be able to look it up. They will probably try to get you to come in. I'll bet a fuel pump problem can be emissions related, or it can have been caused by something else. The only way to tell may be to have the Ford garage check it out. You're expecting a 'yes'or 'no' answer to a 'maybe' question. | |
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Replying to: pegk (Sep 17, 2007 6:56 pm)
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Replying to: joel0622 (Sep 18, 2007 9:53 am) I see lots of people on here unhappy with stuff not being covered under warranty, even after it has expired. Its not like its a surprise that your warranty is up, everyone knows their coverage. Everyone also has the option to buy Extended service warranties. Service contracts to me are a no brainer. Its like full coverage auto insurance, you might not always need it but it sure does come in handy when you do
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Replying to: jessejames2 (Sep 18, 2007 10:23 am) I still say that Ford should be interested in covering this repair considering that the car completely died on me in the middle of a very busy intersection. I would think that safety should be Ford's #1 concern and this was clearly a safety related failure. Maybe I should be contacting a lawyer.
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Replying to: pegk (Sep 18, 2007 8:23 pm) Ah yes, the new American way. If I don't get the answer I want then I will get a lawyer. You will then have 10 times the amount invested in the lawyer then you did the repair with the same result. Use the money you are going to spend on the lawyer and purchase a Service Contract, IMO it would be money better spent and cost you less. I am sorry you had troubles with your car but it is a pretty much black and white issue, the car broke down out side of warranty therefore it is your responsibility to pay for a repair. |
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Replying to: pegk (Sep 18, 2007 8:23 pm) If they started doing this, then where does it end? If they should cover failures at "only" 3000 miles out of warranty, why not 5000? Any part of the operating system on a vehicle can be considered safety-related. If my windshield wipers go out while I'm driving in the middle of a massive downpour, it's a huge safety issue for me. Sometimes things just break, and that stinks. But it doesn't always mean that the manufacturer should pay for the repair, sorry.
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