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Warranty Claims Administration

167 messages,  Last post on May 08, 2013 at 8:53 PM

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What is this discussion about? Car Warranties

Messages Page 13 of 17

#118 of 167 Re: Warranty Claims Administration [lin432] by Mr_Shiftright HOST

Aug 16, 2007 (7:33 pm)

Replying to: lin432 (Jul 30, 2007 6:22 am)
Now correct me if I'm wrong, since this is your business, but if the dealer "screws up" a car, the automaker isn't going to cover that right? I mean, the dealer has "errors and omissions" insurance when one of his employees forgets to put the oil drain plug back in, I would think. The car maker isn't going to spring for the engine.

#119 of 167 with GM, by mitzij

Aug 17, 2007 (4:35 am)

If an employee breaks it-the dealer pays for it. GM doesn't have a dog in the fight. GM is on the hook if it has a manufacturer defect.
We had a truck slide off a hoist a few years back (needed a new tailgate, etc). Dealer paid for it, tech got yelled at.

#120 of 167 Re: with GM, [mitzij] by joel0622

Aug 17, 2007 (8:45 am)

Replying to: mitzij (Aug 17, 2007 4:35 am)
Same here. We have had drain plugs left out, cars fall off lifts, get hit in parking lot, put back together wrong, etc and the dealer pays the price of admission for that side show.
 
It is all just part of the cost of doing business. No different then if I look at a rate sheet wrong and charge you to low of a rate or charge you for a Service Contract on a 4X2 and your truck is 4x4. The damage is done and we just have to pay the difference.

#121 of 167 Freestyle fuel pump warranty coverage by pegk

Sep 17, 2007 (7:56 pm)

I have a 2005 Ford Freestyle purchased new in April 2005. I'm at 39,000 miles, and the fuel pump just went. I had it towed to my regular mechanic (not a Ford dealer). He confirmed that the problem is the fuel pump which would cost $250 plus labor to replace. I read my warranty guide and know that I'm outside the 3yr/36,000 mile bumper to bumper warranty period. However the emission warranty language seemed to indicate that fuel pump might be covered under that clause (which is significantly longer than the 3yr/36,000 mile). I called Ford customer service (1-800-392-3673) to get clarification on the emissions warranty, but the customer service rep would not tell me if the fuel pump would be covered. He said it was "against the law" for him to tell me if the fuel pump was covered. I would instead have to bring my vehicle to a Ford dealer and have the dealer diagnose the problem to determine if it was covered by the emissions warranty. After some discussion, the customer service rep told that if I had a Ford part #, he would be allowed to tell me if that particular part was covered under the warranty. I asked to speak to his supervisor and he said that I would get a call back in 1 to 2 days. Needless to say, I'm quite dissatisfied with the lack of "customer service" I received from this rep. Does anyone know of another number to call to ask this question to Ford regarding the coverage of a fuel pump under the emissions warranty. I'm a little concerned that the fuel pump went at 39,000 miles to begin with and think that for a mere 3000 miles over original warranty that Ford should cover this repair. Any suggestions appreciated.

#122 of 167 Re: Freestyle fuel pump warranty coverage [pegk] by jlampner

Sep 18, 2007 (3:02 am)

Replying to: pegk (Sep 17, 2007 7:56 pm)
Part number 9H307 fuel pump and sender is covered 3 yrs or 50,000 miles if you have California emissions coverage. Check with dealer. They can run an Oasis report on your vehicle and tell you.

#123 of 167 Re: Freestyle fuel pump warranty coverage [jlampner] by pegk

Sep 18, 2007 (3:55 am)

Replying to: jlampner (Sep 18, 2007 3:02 am)
I saw the special section on California emission warranty in my warranty guide book. I live in PA, not CA, so those rules do not apply. The book did seem to go into much more detail for the CA coverage, but was quite vague for the overall emission warranty coverage. I really need to be able to speak to someone at Ford who can explain the coverage, but I feel like I'm gettig a run around.

#124 of 167 Call your local Ford dealer by mitzij

Sep 18, 2007 (10:17 am)

The service department of your favorite Ford dealer will be able to look it up. They will probably try to get you to come in. I'll bet a fuel pump problem can be emissions related, or it can have been caused by something else. The only way to tell may be to have the Ford garage check it out. You're expecting a 'yes'or 'no' answer to a 'maybe' question.

#125 of 167 Re: Freestyle fuel pump warranty coverage [pegk] by joel0622

Sep 18, 2007 (10:53 am)

Replying to: pegk (Sep 17, 2007 7:56 pm)
I will save you the time. A fuel pump is not part of the emmisions warranty. It is covered under a Base care extended service contract.

#126 of 167 Re: Freestyle fuel pump warranty coverage [joel0622] by jessejames2

Sep 18, 2007 (11:23 am)

Replying to: joel0622 (Sep 18, 2007 10:53 am)
California has way different laws than anyone else. So no your pump is not covered.
 
I see lots of people on here unhappy with stuff not being covered under warranty, even after it has expired. Its not like its a surprise that your warranty is up, everyone knows their coverage. Everyone also has the option to buy Extended service warranties.
 
Service contracts to me are a no brainer. Its like full coverage auto insurance, you might not always need it but it sure does come in handy when you do

#127 of 167 Re: Freestyle fuel pump warranty coverage [jessejames2] by pegk

Sep 18, 2007 (9:23 pm)

Replying to: jessejames2 (Sep 18, 2007 11:23 am)
I have bought extended coverage in the past on Ford vehicles and intended to for this vehicle. Unfortunately I was focused on the 3 year from purchase date and hadn't really paid attention to the mileage. I usually reach both limits around the same time. Therefore I hadn't even started my shopping around on the extended warranty programs available. I planned on doing that in a few months.
 
I still say that Ford should be interested in covering this repair considering that the car completely died on me in the middle of a very busy intersection. I would think that safety should be Ford's #1 concern and this was clearly a safety related failure. Maybe I should be contacting a lawyer.

Messages Page 13 of 17

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