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Warranty Claims Administration

149 messages,  Last post on Dec 01, 2008 at 1:04 PM

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What is this discussion about? Car Warranties


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#113 of 149
Re: Warranty Claims Administration [rshook] by gamediva2112
Mar 31, 2007 (9:51 am)
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Replying to: rshook (Mar 30, 2007 5:51 am)

First, I gotta ask...why do you want to do this stuff yourself? At most dealerships oil changes and tire rotations are loss leaders. The record of the maintenance is invaluable. Why would you want to compromise that?
 
For whatever reason, if you insist on doing these things yourself you had better keep excellent records. They have got to be good enought to support your case in a court of law, worst case senario, if something major goes wrong and they claim you have voided your warranty and you end up in court.
 
For as inexepensive as these routine services are (the labor usually amounts to $10 or less), I feel that you are a fool not to take advantage of them and the documentation they provide. Even better documentation, essentially prepay for all your maintenance by purchasing a maintenance agreement. It will save you some cash in the long run and all services can be seen at any same-make dealership in the US.
 
The master mechanics at our dealership who could do these things in their sleep don't even do them at home. They know they need the documentation provided by the dealership and collected electronically to satisfy future warranty issues that might arise.
 
Tracy
#114 of 149
Re: Warranty Claims Administration [rshook] by rshook
Apr 01, 2007 (7:57 am)
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Well I like doing these things myself because: I can wake up Sunday morning and do it when I want to and not have to drive to a dealer/shop, wait in line and then have the most non-master mechanic do this type of work where I have had drain bolts stripped, filters put on so tight they had to muscled off, wrong oil used and even once, no oil put back in my Corvette after they drained it and said it was ready to go. Just easier/more convenient and better quality to do it myself.
 
So, back to my question - what kind of documentation is expected of the car companies for the do it yourselfer? Anyone know? I've emailed Hyundai but no reply and my local dealer is all into themself and says it 'must be done by us' which we know is pure BS.
 
Thanks!
#115 of 149
Re: Warranty Claims Administration [mitzij] by rshook
Apr 01, 2007 (8:01 am)
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Replying to: mitzij (Mar 30, 2007 8:40 am)

Thanks mitzij, that's what I plan to do - I actually video my oil changes on my Corvette - which I do myself after the dealer forgot to replace the oil. They actually don't even do the work I found out - they take this type of work down the street to a local shop to do their oil, inspections, etc. Had I known that I wouldn't have used them in the first place. Thanks!
#116 of 149
Re: Warranty Claims Administration [rshook] by lin432
Jul 30, 2007 (5:22 am)
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Replying to: rshook (Apr 01, 2007 7:57 am)

I would strongly suggest you do not do your own servicing. Keeping receipts for parts purchased does not prove the servicing on your vehicle has been carried out as per manufacture guidelines. Your service passbook will have all the information you require in regards to non dealership servicing. Servicing your vehicle in a dealership is not only a matter of an oil change. Different intervals require different maintenance. You will find in most and definately Hyundai one of the items to be carried out at each service interval is to check for any fault codes lodged in the vehicle and check if there are any campaigns or safety recalls required. How do you possibly know this information if you never take it to the Dealership for servicing? No-one can give you this information except for the Dealership. Anyhow, back to the original question, doing this servicing yourself does not void the complete warranty on your vehicle, for example if the window switch was faulty, this has nothing to do with the servicing of your vehicle, hence there would be no reason to question this repair from a dealership prospective. On the other hand if your engine had a major problem your service history would be required prior to any repair under warranty. Service history being copies of invoices for each service, outlining the specifications of oil, parts and labour. I can confidently say if you do not have this information, the Manufacturer and Dealership are not obliged to carry out the repair if there is a lack of service history. Unless of course you wish to pay retail. Generally you would hope the technician working on your vehicle is qualified and confident in his/her job, however simple oil change can be done by an apprentice. These guys are in such shortage and they have to start somewher. Even the Manufacturers make mistakes or they would not have a warranty on their vehicles. Who hasn't made a boo boo at some stage in their career. I hope this assists you.
#117 of 149
warranty claims administration by jlampner
Aug 16, 2007 (3:53 pm)
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Just signed on,first time. I have been doing Ford warranties for 31 years, Mazda for 7 years and Nissan for 1 yr and 7 months.
#118 of 149
Re: Warranty Claims Administration [lin432] by Mr_Shiftright HOST
Aug 16, 2007 (6:33 pm)
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Replying to: lin432 (Jul 30, 2007 5:22 am)

Now correct me if I'm wrong, since this is your business, but if the dealer "screws up" a car, the automaker isn't going to cover that right? I mean, the dealer has "errors and omissions" insurance when one of his employees forgets to put the oil drain plug back in, I would think. The car maker isn't going to spring for the engine.
#119 of 149
with GM, by mitzij
Aug 17, 2007 (3:35 am)
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If an employee breaks it-the dealer pays for it. GM doesn't have a dog in the fight. GM is on the hook if it has a manufacturer defect.
We had a truck slide off a hoist a few years back (needed a new tailgate, etc). Dealer paid for it, tech got yelled at.
#120 of 149
Re: with GM, [mitzij] by joel0622
Aug 17, 2007 (7:45 am)
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Replying to: mitzij (Aug 17, 2007 3:35 am)

Same here. We have had drain plugs left out, cars fall off lifts, get hit in parking lot, put back together wrong, etc and the dealer pays the price of admission for that side show.
 
It is all just part of the cost of doing business. No different then if I look at a rate sheet wrong and charge you to low of a rate or charge you for a Service Contract on a 4X2 and your truck is 4x4. The damage is done and we just have to pay the difference.
#121 of 149
Freestyle fuel pump warranty coverage by pegk
Sep 17, 2007 (6:56 pm)
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I have a 2005 Ford Freestyle purchased new in April 2005. I'm at 39,000 miles, and the fuel pump just went. I had it towed to my regular mechanic (not a Ford dealer). He confirmed that the problem is the fuel pump which would cost $250 plus labor to replace. I read my warranty guide and know that I'm outside the 3yr/36,000 mile bumper to bumper warranty period. However the emission warranty language seemed to indicate that fuel pump might be covered under that clause (which is significantly longer than the 3yr/36,000 mile). I called Ford customer service (1-800-392-3673) to get clarification on the emissions warranty, but the customer service rep would not tell me if the fuel pump would be covered. He said it was "against the law" for him to tell me if the fuel pump was covered. I would instead have to bring my vehicle to a Ford dealer and have the dealer diagnose the problem to determine if it was covered by the emissions warranty. After some discussion, the customer service rep told that if I had a Ford part #, he would be allowed to tell me if that particular part was covered under the warranty. I asked to speak to his supervisor and he said that I would get a call back in 1 to 2 days. Needless to say, I'm quite dissatisfied with the lack of "customer service" I received from this rep. Does anyone know of another number to call to ask this question to Ford regarding the coverage of a fuel pump under the emissions warranty. I'm a little concerned that the fuel pump went at 39,000 miles to begin with and think that for a mere 3000 miles over original warranty that Ford should cover this repair. Any suggestions appreciated.
#122 of 149
Re: Freestyle fuel pump warranty coverage [pegk] by jlampner
Sep 18, 2007 (2:02 am)
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Replying to: pegk (Sep 17, 2007 6:56 pm)

Part number 9H307 fuel pump and sender is covered 3 yrs or 50,000 miles if you have California emissions coverage. Check with dealer. They can run an Oasis report on your vehicle and tell you.

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