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#111 of 169 Re: Warranty Claims Administration [6lines]
Mar 30, 2007 (5:51 am)
I have a new 2007 Santa Fe. I want to do oil changes and routine maint. myself. What do I need to do to ensure that the warranty isn't compromised? Receipts, photos, or what will it take to satisfy the required maint. schedule?
#112 of 169 Re: Warranty Claims Administration [rshook]
Mar 30, 2007 (8:40 am)
I would at least keep receipts of maintenance items purchased. I've read on here, some people also take a current newspaper, prop it on the dash and take a picture of the odometer/dash/paper at each service.
That said, I have yet to deny a warranty claim due to lack of maintenance.
#113 of 169 Re: Warranty Claims Administration [rshook]
Mar 31, 2007 (9:51 am)
First, I gotta ask...why do you want to do this stuff yourself? At most dealerships oil changes and tire rotations are loss leaders. The record of the maintenance is invaluable. Why would you want to compromise that?
For whatever reason, if you insist on doing these things yourself you had better keep excellent records. They have got to be good enought to support your case in a court of law, worst case senario, if something major goes wrong and they claim you have voided your warranty and you end up in court.
For as inexepensive as these routine services are (the labor usually amounts to $10 or less), I feel that you are a fool not to take advantage of them and the documentation they provide. Even better documentation, essentially prepay for all your maintenance by purchasing a maintenance agreement. It will save you some cash in the long run and all services can be seen at any same-make dealership in the US.
The master mechanics at our dealership who could do these things in their sleep don't even do them at home. They know they need the documentation provided by the dealership and collected electronically to satisfy future warranty issues that might arise.
#114 of 169 Re: Warranty Claims Administration [rshook]
Apr 01, 2007 (7:57 am)
Well I like doing these things myself because: I can wake up Sunday morning and do it when I want to and not have to drive to a dealer/shop, wait in line and then have the most non-master mechanic do this type of work where I have had drain bolts stripped, filters put on so tight they had to muscled off, wrong oil used and even once, no oil put back in my Corvette after they drained it and said it was ready to go. Just easier/more convenient and better quality to do it myself.
So, back to my question - what kind of documentation is expected of the car companies for the do it yourselfer? Anyone know? I've emailed Hyundai but no reply and my local dealer is all into themself and says it 'must be done by us' which we know is pure BS.
#115 of 169 Re: Warranty Claims Administration [mitzij]
Apr 01, 2007 (8:01 am)
Thanks mitzij, that's what I plan to do - I actually video my oil changes on my Corvette - which I do myself after the dealer forgot to replace the oil. They actually don't even do the work I found out - they take this type of work down the street to a local shop to do their oil, inspections, etc. Had I known that I wouldn't have used them in the first place. Thanks!
#116 of 169 Re: Warranty Claims Administration [rshook]
Jul 30, 2007 (5:22 am)
I would strongly suggest you do not do your own servicing. Keeping receipts for parts purchased does not prove the servicing on your vehicle has been carried out as per manufacture guidelines. Your service passbook will have all the information you require in regards to non dealership servicing. Servicing your vehicle in a dealership is not only a matter of an oil change. Different intervals require different maintenance. You will find in most and definately Hyundai one of the items to be carried out at each service interval is to check for any fault codes lodged in the vehicle and check if there are any campaigns or safety recalls required. How do you possibly know this information if you never take it to the Dealership for servicing? No-one can give you this information except for the Dealership. Anyhow, back to the original question, doing this servicing yourself does not void the complete warranty on your vehicle, for example if the window switch was faulty, this has nothing to do with the servicing of your vehicle, hence there would be no reason to question this repair from a dealership prospective. On the other hand if your engine had a major problem your service history would be required prior to any repair under warranty. Service history being copies of invoices for each service, outlining the specifications of oil, parts and labour. I can confidently say if you do not have this information, the Manufacturer and Dealership are not obliged to carry out the repair if there is a lack of service history. Unless of course you wish to pay retail. Generally you would hope the technician working on your vehicle is qualified and confident in his/her job, however simple oil change can be done by an apprentice. These guys are in such shortage and they have to start somewher. Even the Manufacturers make mistakes or they would not have a warranty on their vehicles. Who hasn't made a boo boo at some stage in their career. I hope this assists you.
#117 of 169 warranty claims administration
Aug 16, 2007 (3:53 pm)
Just signed on,first time. I have been doing Ford warranties for 31 years, Mazda for 7 years and Nissan for 1 yr and 7 months.
#118 of 169 Re: Warranty Claims Administration [lin432]
by MrShift@Edmunds HOST
Aug 16, 2007 (6:33 pm)
Now correct me if I'm wrong, since this is your business, but if the dealer "screws up" a car, the automaker isn't going to cover that right? I mean, the dealer has "errors and omissions" insurance when one of his employees forgets to put the oil drain plug back in, I would think. The car maker isn't going to spring for the engine.
Aug 17, 2007 (3:35 am)
If an employee breaks it-the dealer pays for it. GM doesn't have a dog in the fight. GM is on the hook if it has a manufacturer defect.
We had a truck slide off a hoist a few years back (needed a new tailgate, etc). Dealer paid for it, tech got yelled at.
#120 of 169 Re: with GM, [mitzij]
Aug 17, 2007 (7:45 am)
Same here. We have had drain plugs left out, cars fall off lifts, get hit in parking lot, put back together wrong, etc and the dealer pays the price of admission for that side show.
It is all just part of the cost of doing business. No different then if I look at a rate sheet wrong and charge you to low of a rate or charge you for a Service Contract on a 4X2 and your truck is 4x4. The damage is done and we just have to pay the difference.